36 min
Episode #14: McKinsey's Laura Semlies' Philosophy on Transparency in the Patient Experience Patient Journey Pioneers
-
- Technology
Prepare to reimagine the patient experience in this episode with Laura Semlies, Partner at McKinsey and Company. Laura lets us in on her ideal world, where friction is removed with self-service, and transparency is of top priority.
As a true leader who spent a decade spearheading digital patient experience at Northwell Health and another decade as Director, Healthcare IT Advisory at PwC, Semlies now has a clear vision of how healthcare should actually be. Where people, process, and technology come together; where the provider, patient, and operations come together; healthcare can help move the needle within these intersections. Tune in as we dish on the post-pandemic era, and new challenges that clients face.
About Laura:
A partner in the healthcare practice at McKinsey focused on digital transformation with healthcare providers. Prior to joining McKinsey, Laura led the digital patient experience team for Northwell Health, a NY based comprehensive healthcare system. She's passionate about harnessing the power of digital to make personalization matter to our patients, providers and communities.
Show notes:
Follow Laura on Linkedin
Prepare to reimagine the patient experience in this episode with Laura Semlies, Partner at McKinsey and Company. Laura lets us in on her ideal world, where friction is removed with self-service, and transparency is of top priority.
As a true leader who spent a decade spearheading digital patient experience at Northwell Health and another decade as Director, Healthcare IT Advisory at PwC, Semlies now has a clear vision of how healthcare should actually be. Where people, process, and technology come together; where the provider, patient, and operations come together; healthcare can help move the needle within these intersections. Tune in as we dish on the post-pandemic era, and new challenges that clients face.
About Laura:
A partner in the healthcare practice at McKinsey focused on digital transformation with healthcare providers. Prior to joining McKinsey, Laura led the digital patient experience team for Northwell Health, a NY based comprehensive healthcare system. She's passionate about harnessing the power of digital to make personalization matter to our patients, providers and communities.
Show notes:
Follow Laura on Linkedin
36 min