Increasing Customer Retention in Economic Uncertainty - The CX Broadcast with Anubhav Mehrotra, Vice President - Customer Experience at Tata 1MG

In this episode, we uncover how customer expectations have transformed amidst the current economic climate, highlighting new priorities and preferences. We also examine the importance of customer retention, particularly in times of uncertainty, and unravel its impact on overall business performance. Additionally, we discuss effective strategies for improving the customer experience, emphasizing the role it plays in increasing customer retention. Join us as we uncover the secrets to creating personalized experiences that foster customer loyalty and drive business success.