Why Employees Are Key To Customer Centricity with Bob Phibbs

Our special guest, Bob Phibbs, shares his experience maximizing sales growth for retailers by focusing on the human aspect instead of battling over tech.

• How do you achieve a truly customer-centric experience? What training is required to build a successful team? How do you unify your online and offline worlds to provide a holistic shopping journey?
• We ask these questions and more of our special guest, Bob Phibbs, CEO of the Retail Doctor and recognized sales coach. Bob dedicates his time to helping retailers, from your mom-and-pop to big-box names, motivate their sales teams and elevate their customer service. He believes that brick and mortar retailers are letting online shopping win by trying to fight tech with tech instead of investing in people.
• In this podcast, we explore Bob’s view on an employee-driven approach to retail success.