Beauty and the Biz

Catherine Maley, MBA
Podcast: Beauty and the Biz

Learn the Tactics and Strategies to take your Cosmetic Practice to the Next Level. Catherine has helped many practices double or even triple their revenue, all while creating a magnetic environment that encourages word-of-mouth referrals and repeat patients. Her proven, dynamic approach to marketing, advertising, sales and customer relations has been continually developed and refined for over 40 years. Starting as an interdisciplinary Staff Coordinator with the Illinois State Medical Society and then as director of the House of Delegates for the California Medical Association, Catherine has been helping physicians and businesses reach their goals since the mid-80’s. This early experience laid the groundwork for understanding and overcoming the unique challenges, threats and opportunities facing physicians. With this knowledge and experience acquired, Catherine spent the next 15 years developing and perfecting her marketing and sales techniques with various Fortune 500 companies. Her natural understanding of business gave her the edge to remain in the top 15% of all sales people nationwide. Her great successes would eventually land her the titles of National Sales Manager, Marketing Manager, and Product Development Manager for two Silicon Valley startups. From her own personal experiences, Catherine witnessed a great need for practices to develop their customer service skills and learn the delicate dance of converting consults into patients. Now, armed with her top-performing sales and marketing experience coupled with her business knowledge of the medical sector, Catherine had all the tools necessary to begin coaching, training, and marketing specifically for aesthetic surgeons and their staff. She had the experience, drive, and passion to make her clients a great success. With her stellar track record and solid business advice, Catherine is a rock star in the industry and is in great demand. Both as a consultant with word-wide clients, and as a speaker and lecturer at medical conferences all over North America, Europe and Oceania. She regularly contributes to the top medical trade publications in the industry and has been featured in the New York Times, Newsweek, ABC, ABC News, and others. Catherine has consulted with the top surgeons in the world as well as with industry vendors. Her creative team of designers, copywriters, web developers, videographers, mail houses and print shops provide custom products, services, and consulting to aesthetic physicians who are ready to take their practice to the next level. Catherine and her consultation practice are located in the San Francisco Bay town of Sausalito, California.

  1. The Ultimate Facial Surgery Practice — with Janice Pastorek, BSN, RN

    5 GG FA

    The Ultimate Facial Surgery Practice — with Janice Pastorek, BSN, RN

    📅 Schedule your free 30-min strategy call with Catherine ⚙️ Restart your practice in 7 days ⬇️⬇️⬇️ Hello, and welcome to “Beauty and the Biz,” where we’ll discuss how to create the ultimate facial surgery practice. Additionally, we’ll discuss the general business and marketing side of plastic surgery. As always, I’m your host, Catherine Maley, author of “Your Aesthetic Practice – What Your Patients Are Saying.” Furthermore, I’m also a consultant to plastic surgeons, helping them get more patients and more profits. Presenting today’s episode titled, “The Ultimate Facial Surgery Practice — with Janice Pastorek, BSN, RN.” To be sure, some of the longest-lasting relationships I’ve seen in this industry are between the surgeon and nurse who share the same values and vision. Obviously, in this scenario, they bring their different skill sets together to create something fantastic. Notably, Janice Pastorek, RN, and her renowned husband and facial plastic surgeon Dr. Norman Pastorek are a great example of that relationship. Specifically, they built a successful practice in Manhattan on Park Avenue in New York City. Furthermore, their practice is not only focused on facial plastic surgery, but also on good skincare and a holistic approach to wellness. Additionally, they focus on diet and lifestyle rather than just procedures. Previously, Janice started out as a hospital nurse, where she met Dr. Pastorek, who not only repaired her deviated septum but also brought her on board to build out his own in-house surgical suite. Astoundingly, they have been in practice together ever since — 43 years ago. Dr. Pastorek recently semi-retired, but Janice is still going strong and providing non-surgical facial rejuvenation, along with anti-aging modalities, to a high-end clientele. In short, this is her journey. Visit Dr. Pastorek's website Enjoy! Catherine Maley, MBA ⬇️ FREE BOOK: 📕 Get my 5-Star Rated Book, "Your Aesthetic Practice — What Your Patients Are Saying," FREE! Just pay S/H ✅ STAY UPDATED: 🌐 Catherine's Website 📝 Catherine's Blog 🎤 "Beauty and the Biz" Podcast 📺 "Beauty and the Biz" Videocast 🔊 "Beauty and the Biz" on Apple Podcasts 🤝 LET'S CONNECT: ➡️ Instagram ➡️ Facebook ➡️ Twitter ➡️ LinkedIn P.S. If you need help differentiating yourself, schedule a complimentary 30-minute strategy call with me. Review Beauty and the Biz on Apple Podcasts and get my 5-star rated book. FREE!

    42 min
  2. 90 Percent Referral Practice — with Michael R. Schwartz, MD

    13 SET

    90 Percent Referral Practice — with Michael R. Schwartz, MD

    📅 Schedule your free 30-min strategy call with Catherine ⚙️ Restart your practice in 7 days ⬇️⬇️⬇️ Hello, and welcome to "Beauty and the Biz" where we’ll answer the question of 'why do so many partnerships fail?' Additionally, we’ll discuss the general business and marketing side of plastic surgery. As always, I’m your host, Catherine Maley, author of “Your Aesthetic Practice – What your patients are saying.” Furthermore, I’m also a consultant to plastic surgeons, to get them more patients and more profits. Presenting today’s episode titled, “90 Percent Referral Practice — with Michael R. Schwartz, MD.” To be sure, This is the holy grail that all surgeons should aspire to. Furthermore, when your new patient leads come from your patients referring their friends and family, you no longer have to count on massive ad budgets for leads. In short, you win! Specifically, this "Beauty and the Biz" podcast is an interview I did with Dr. Michael Schwartz. To be sure, he's a highly accomplished board-certified plastic surgeon based in Westlake Village, CA, serving the Los Angeles area for over 26 years. Additionally, Dr. Schwartz has built a thriving practice that includes an on-site, state-of-the-art operating facility, a luxurious in-house aftercare suite, a non-surgical center called The Spa, and a dedicated team of 26 team members. To summarize, during our conversation, Dr. Schwartz shared his journey: Firstly, from employee to partner in another practice (which didn't end well), Secondly, to launching his own successful solo practice, and Thirdly, growing his own practice by adding an associate of his own. Moreover, he also revealed some of his best-kept secrets: Firstly, how 90% of his business comes from word-of-mouth referrals, Secondly, his approach to encouraging patients to approve their before-and-after photos, Thirdly, and strategies for keeping his team focused on delivering an exceptional patient experience. Obviously, you won’t want to miss these insider tips from a surgeon who’s mastered the art of building a trusted, patient-centered practice. Visit Dr. Schwartz's website Enjoy! Catherine Maley, MBA ⬇️ FREE BOOK: 📕 Get my 5-Star Rated Book, "Your Aesthetic Practice — What Your Patients Are Saying," FREE! Just pay S/H ✅ STAY UPDATED: 🌐 Catherine's Website 📝 Catherine's Blog 🎤 "Beauty and the Biz" Podcast 📺 "Beauty and the Biz" Videocast 🔊 "Beauty and the Biz" on Apple Podcasts 🤝 LET'S CONNECT: ➡️ Instagram ➡️ Facebook ➡️ Twitter ➡️ Link

    51 min
  3. Why do so Many Partnerships Fail? — with Steve Look, CEO

    6 SET

    Why do so Many Partnerships Fail? — with Steve Look, CEO

    📅 Schedule your free 30-min strategy call with Catherine ⚙️ Restart your practice in 7 days ⬇️⬇️⬇️ Hello, and welcome to "Beauty and the Biz" where we’ll answer the question of 'why do so many partnerships fail?' Additionally, we’ll discuss the general business and marketing side of plastic surgery. As always, I’m your host, Catherine Maley, author of “Your Aesthetic Practice – What your patients are saying.” Furthermore, I’m also a consultant to plastic surgeons, to get them more patients and more profits. Presenting today’s episode titled, “Why do so Many Partnerships Fail? — with Steve Look, CEO.” Visit Paradigm Search Group's website","align":"center","pa_condition_repeater":[],"pa_cursor_ftext":"Premium Follow Text","pa_badge_text":"New","premium_mscroll_repeater":[],"drop_cap":"","text_columns":"","text_columns_tablet":"","text_columns_mobile":"","column_gap":{"unit":"px","size":"","sizes":[]},"column_gap_tablet":{"unit":"px","size":"","sizes":[]},"column_gap_mobile":{"unit":"px","size":"","sizes":[]},"align_tablet":"","align_mobile":"","text_color":"","typography_typography":"","typography_font_family":"","typography_font_size":{"unit":"px","size":"","sizes":[]},"typography_font_size_tablet":{"unit":"px","size":"","sizes":[]},"typography_font_size_mobile":{"unit":"px","size":"","sizes":[]},"typography_font_weight":"","typography_text_transform":"","typography_font_style":"","typography_text_decoration":"","typography_line_height":{"unit":"px","size":"","sizes":[]},"typography_line_height_tablet":{"unit":"em","size":"","sizes":[]},"typography_line_height_mobile":{"unit":"em","size":"","sizes":[]},"typography_letter_spacing":{"unit":"px","size":"","sizes":[]},"typography_letter_spacing_tablet":{"unit":"px","size":"","sizes":[]},"typography_letter_spacing_mobile":{"unit":"px","size":"","sizes":[]},"typography_word_spacing":{"unit":"px","size":"","sizes":[]},"typography_word_spacing_tablet":{"unit":"em","size":"","sizes":[]},"typography_word_spacing_mobile":{"unit":"em","size":"","sizes":[]},"text_shadow_text_shadow_type":"","text_shadow_text_shadow":{"horizontal":0,"vertical":0,"blur":10,"color":"rgba(0,0,0,0.3)"},"drop_cap_view":"default","drop_cap_primary_color":"","drop_cap_secondary_color":"","drop_cap_shadow_text_shadow_type":"","drop_cap_shadow_text_shadow":{"horizontal":0,"vertical":0,"blur":10,"color":"rgba(0,0,0,0.3)"},"drop_cap_size":{"unit":"px","size":5,"sizes":[]},"drop_cap_space":{"unit":"px","size":10,"sizes":[]},"drop_cap_border_radius":{"unit":"%","size":"","sizes":[]},"drop_cap_border_width":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"drop_cap_typography_typography":"","drop_cap_typography_font_family":"","drop_cap_typography_font_size":{"unit":"px","size":"","sizes":[]},"drop_cap_typography_font_size_tablet":{"unit":"px","size":"","sizes":[]},"drop_cap_typography_font_size_mobile":{"unit":"px","size":"","sizes":[]},"drop_cap_typography_font_weight":"","drop_cap_typography_text_transform":"","drop_cap_typography_font_style":"","drop_cap_typography_text_decoration":"","drop_cap_typography_line_height":{"unit":"px","size":"","sizes":[]},"drop_cap_typography_line_height_tablet":{"unit":"em","size":"","sizes":[]},"drop_cap_typography_line_height_mobile":{"unit":"em","size":"","sizes":[]},"drop_cap_typography_word_spacing":{"unit":"px","size":"","sizes":[]},"drop_cap_typography_word_spacing_tablet":{"unit":"em","size":"","sizes":[]},"drop_cap_typography_word_spacing_mobile":{"unit":"em","size":"","sizes":[]

    59 min
  4. Fastest Path to More Patients & Profits — with Catherine Maley, MBA

    5 SET

    Fastest Path to More Patients & Profits — with Catherine Maley, MBA

    📅 Schedule your free 30-min strategy call with Catherine ⚙️ Restart your practice in 7 days ⬇️⬇️⬇️ Hello, and welcome to Beauty and the Biz where we’ll talk about the fastest path to more patients & profits. Additionally, we’ll discuss the general business and marketing side of plastic surgery. As always, I’m your host, Catherine Maley, author of “Your Aesthetic Practice – What your patients are saying.” I’m also a consultant to plastic surgeons, to get them more patients and more profits. Presenting today’s episode titled, “Fastest Path to More Patients & Profits — with Catherine Maley, MBA.” Obviously, your lowest hanging fruit will always be those who know, like, and trust you already. Additionally, those who USED to know, like, and trust you—and now they’re gone because you have been ignoring them, so your competitors nabbed them. Furthermore, those who have friends who could also know, like, and trust you. The point is, your patient word-of-mouth referrals are everything in our industry. I don't know why practices don't focus more on that and only focus on PPC ads or directories and other expensive advertising. This is because your patients will bring you all the business you need if you set it up like that. Here’s what I learned. Whenever I'm consulting with a practice, I ask them to pull a report called Revenues by Referral Source. Typically, this is what happens: The majority of your referrals for your surgeries are coming from word of mouth, friends and family, patient referrals, staff referrals, physician referrals, and existing patients. By the way, if that is not the case for you, just know you are working twice as hard when you have that “one and done” mentality. So, I like to focus on word-of-mouth referrals because it’s faster, cheaper, and more effective than other types of marketing. Let's keep in mind how powerful and profitable a good cosmetic patient can be for you now and in the future. We cosmetic patients have endless needs. For example, “Wrinkles” is the absolute number one keyword in our industry. Nobody wants them, and we’ll pay a lot to get rid of them—and that’s just the beginning. There’s also sagging face and neck, blotchy skin, crepe skin, crooked nose, tired-looking eyes, chin fat, big ears, thin lips, small breasts, unwanted fat pockets, and it goes on and on for decades since the aging process is relentless. Because a cosmetic patient who cares about their appearance today will care about it tomorrow and next year, as well as when social trends kick in, such as when they are getting married or suddenly single. Moreover, have you noticed your patients starting so much you

    29 min
  5. Aloha Vibe Practice — with Brandyn Dunn, MD

    22 AGO

    Aloha Vibe Practice — with Brandyn Dunn, MD

    📅 Schedule your free 30-min strategy call with Catherine ⚙️ Restart your practice in 7 days ⬇️⬇️⬇️ Hello, and welcome to "Beauty and the Biz" where we’ll talk about Brandyn Dunn, MD's 'Aloha' vibe practice. Additionally, we’ll discuss the general business and marketing side of plastic surgery. As always, I’m your host, Catherine Maley, author of “Your Aesthetic Practice – What your patients are saying.” Furthermore, I’m also a consultant to plastic surgeons, to get them more patients and more profits. Presenting today’s episode titled, “Aloha Vibe Practice — with Brandyn Dunn, MD.” Specifically, my latest "Beauty and the Biz" Podcast special guest was Dr. Brandyn Dunn. Indeed, he's a facial plastic and reconstructive surgeon. Additionally, he's been in private practice in Newport beach, for the past two years. Interestingly, Dr. Dunn was born in Southern CA and raised in Hawaii. Furthermore, he brought his 'Aloha vibe' to his new solo practice. Currently, he's building it through relationships, and in similar fashion, through a lot of educational content on his Instagram channel.   In summary, discover how a new surgeon enters and competes. Specifically, in an uber competitive marketplace. Additionally, learn about the pearls he’s gained so far. To illustrate a point, I also asked him, 'Where do you go on vacation when you've already lived in Hawaii?” ;-) Visit Dr. Dunn's website Enjoy! Catherine Maley, MBA   ⬇️ FREE BOOK: 📕 Get my 5-Star Rated Book, "Your Aesthetic Practice — What Your Patients Are Saying," FREE! Just pay S/H ✅ STAY UPDATED: 🌐 Catherine's Website 📝 Catherine's Blog 🎤 "Beauty and the Biz" Podcast 📺 "Beauty and the Biz" Videocast 🔊 "Beauty and the Biz" on Apple Podcasts 🤝 LET'S CONNECT: ➡️ Instagram ➡️ Facebook ➡️ Twitter ➡️ LinkedIn P.S. If you need help differentiating yourself, schedule a complimentary 30-minute strategy call with me. Review Beauty and the Biz on Apple Podcasts and get my 5-star rated book. FREE! Catherine Maley, MBA: Everybody that’s going to wrap it up for us today on Beauty and the Biz. If you have any questions or feedback for me, you can go ahead and leave them at my website at www.CatherineMaley.com, or you can certainly DM me on Instagram @CatherineMaleyMBA. If you’ve enjoyed this episode on Beauty and the Biz, please head over to Apple Podcasts and give me a review and subscribe to Beauty and the Biz so, you don’t miss any episodes. And of course, please share this with your staff and colleagues. And we will talk to you again soon. Take care. "The fastest way

    53 min
  6. Pros and Cons of Hospital Employee — with Diana M. Flis, MD

    14 AGO

    Pros and Cons of Hospital Employee — with Diana M. Flis, MD

    📅 Schedule your free 30-min strategy call with Catherine ⚙️ Restart your practice in 7 days ⬇️⬇️⬇️ Hello, and welcome to "Beauty and the Biz" where we’ll talk about the pros and cons of being a hospital employee. Additionally, we’ll discuss the general business and marketing side of plastic surgery. As always, I’m your host, Catherine Maley, author of “Your Aesthetic Practice – What your patients are saying.” I’m also a consultant to plastic surgeons, to get them more patients and more profits. Presenting today’s episode titled, “Pros and Cons of Hospital Employee — with Diana M. Flis, MD.” Usually, on the "Beauty and the Biz" Podcast, we talk about the journey from transitioning from academia to private practice.   To be sure, these surgeons want the autonomy and freedom to practice with their vision and  personal philosophies. Moreover, they're free from the layers of bureaucracy that make up large hospital systems. Furthermore, they want to make decisions without the constraints of hospital policies so they can create a practice culture and patient experience that reflects their own values and tastes. However, some surgeons see the advantage that come with the structure and support of a large hospital environment…. Specifically, my latest guest was Dr.  Diana Flis. Indeed, she's a board-certified plastic and reconstructive surgeon employed at the Henry Ford Medical Center in Jackson, Michigan, for the past 6 years. Chiefly, we talked about how she went from training in Michigan to doing a 6-month fellowship under Dr. Ben Talei, a well-known facial plastic surgeon in Beverly Hills, CA. Thereafter, she went back to Michigan to practice for a large healthcare provider in the Southwest Detroit region. Additionally, Dr. Flis discusses the pros and cons of that choice. In summary, Dr. Flis laid out several advantages of working for a big operation, as well as the drawbacks. Visit Dr. Flis' website Enjoy! Catherine Maley, MBA P.S. You may be feeling the Summer Slump, especially if you are in a competitive area, so my Free Summer Slump Guide will help. If you haven’t already, grab your copy today! ⬇️ FREE BOOK: 📕 Get my 5-Star Rated Book, "Your Aesthetic Practice — What Your Patients Are Saying," FREE! Just pay S/H ✅ STAY UPDATED: 🌐 Catherine's Website 📝 Catherine's Blog 🎤 "Beauty and the Biz" Podcast 📺 "Beauty and the Biz" Videocast 🔊 "Beauty and the Biz" on Apple Podcasts 🤝 LET'S CONNECT: ➡️ Instagram ➡️ Facebook ➡️ Twitter ➡️ LinkedIn P.S. If you need help differentiating yourself, schedule a complimentary 30-minute strategy call with me. Review Beauty and the Biz on A

    35 min
  7. Same Staff for 38 Years — with George Sanders, MD

    9 AGO

    Same Staff for 38 Years — with George Sanders, MD

    📅 Schedule your free 30-min strategy call with Catherine ⚙️ Restart your practice in 7 days ⬇️⬇️⬇️ Hello, and welcome to Beauty and the Biz where we’ll talk about how George Sanders, MD, has had the same staff for 38 years. Additionally, we’ll discuss the general business and marketing side of plastic surgery. As always, I’m your host, Catherine Maley, author of “Your Aesthetic Practice – What your patients are saying.” I’m also a consultant to plastic surgeons, to get them more patients and more profits. Presenting today’s episode titled, “Same Staff for 38 Years — with George Sanders, MD.” Have you struggled with staff retention and motivation? If so, you’re not alone. Obvously, staffing has become one of the biggest challenges for a solo practice and that’s for all kinds of reasons, but it doesn’t have to be. Discover HOW to keep a cohesive, dedicated team for multiple years and even decades and how to create a positive and empowering work environment staff love. Specifically, this latest episode of the "Beauty and the Biz" podcast, is an interview with George Sanders, MD. Amazingly, he's a Board Certified Plastic Surgeon practicing in southern CA for the past 39 years. Notably, we dive into his extraordinary success story of how he not only built a thriving practice, but also managed to retain his staff for an astonishing 13 to 38 years! Chiefly, here’s what we talked about: Firstly, the secrets behind his unique approach that keeps his team engaged, inspired, and committed for decades. Secondly, the key strategies he employs to create a positive and empowering work environment, fostering a sense of belonging and purpose among his staff. Thirdly, his proven methods for building a strong, unified team that delivers exceptional patient care. Visit Dr. Sanders' website Enjoy! Catherine Maley, MBA P.S. You may be feeling the Summer Slump, especially if you are in a competitive area, so my Free Summer Slump Guide will help. If you haven’t already, grab your copy today! ⬇️ FREE BOOK: 📕 Get my 5-Star Rated Book, "Your Aesthetic Practice — What Your Patients Are Saying," FREE! Just pay S/H ✅ STAY UPDATED: 🌐 Catherine's Website 📝 Catherine's Blog 🎤 "Beauty and the Biz" Podcast 📺 "Beauty and the Biz" Videocast 🔊 "Beauty and the Biz" on Apple Podcasts 🤝 LET'S CONNECT: ➡️ Instagram ➡️ Facebook ➡️ Twitter ➡️ LinkedIn P.S. If you need help differentiating yourself, schedule a complimentary 30-minute strategy call with me. Review Beauty and the Biz on Apple Podcasts and get my 5-star rated book. FREE! Catherine Maley, MBA: Everybody that’s going to wrap it up for us today on Beauty and the Biz. If you have a

    48 min
  8. Marketing Mistakes to Avoid — with Catherine Maley, MBA

    1 AGO

    Marketing Mistakes to Avoid — with Catherine Maley, MBA

    📅 Schedule your free 30-min strategy call with Catherine ⚙️ Restart your practice in 7 days ⬇️⬇️⬇️ Hello, and welcome to Beauty and the Biz where we’ll talk about marketing mistakes to avoid. Additionally, we’ll discuss the general business and marketing side of plastic surgery. As always, I’m your host, Catherine Maley, author of “Your Aesthetic Practice – What your patients are saying.” I’m also a consultant to plastic surgeons, to get them more patients and more profits. Presenting today’s episode titled, “Marketing Mistakes to Avoid — with Catherine Maley, MBA.” Is your practice struggling to attract new patients despite your best efforts? If so, you might be making some common marketing mistakes that are costing you patients and profits. To be sure, this should help... Specifically, I recently gave a talk at the 2024 Summer Meeting for The California Society of Facial Plastic Surgery and Rhinoplasty Specialists at the Hyatt Regency Newport Beach. Additionally, it’s a gorgeous property and I encourage you to visit.  In summary, my talk was entitled, “Marketing Mistakes to Avoid” where I lay out 5 of the most common mistakes made when marketing your practice and how to avoid them. Obviously, marking has gotten too expensive, technical and complicated to be guessing. Furthermore, you’ll lose too much time, money, effort and results say these strategies will help. Enjoy! Catherine Maley, MBA P.S. You may be feeling the Summer Slump, especially if you are in a competitive area, so my Free Summer Slump Guide will help. If you haven’t already, grab your copy today!   ⬇️ FREE BOOK: 📕 Get my 5-Star Rated Book, "Your Aesthetic Practice — What Your Patients Are Saying," FREE! Just pay S/H ✅ STAY UPDATED: 🌐 Catherine's Website 📝 Catherine's Blog 🎤 "Beauty and the Biz" Podcast 📺 "Beauty and the Biz" Videocast 🔊 "Beauty and the Biz" on Apple Podcasts 🤝 LET'S CONNECT: ➡️ Instagram ➡️ Facebook ➡️ Twitter ➡️ LinkedIn P.S. If you need help differentiating yourself, schedule a complimentary 30-minute strategy call with me. Review Beauty and the Biz on Apple Podcasts and get my 5-star rated book. FREE! Catherine Maley, MBA: Everybody that’s going to wrap it up for us today on Beauty and the Biz. If you have any questions or feedback for me, you can go ahead and leave them at my website at www.CatherineMaley.com, or you can certainly DM me on Instagram @CatherineMaleyMBA. If you’ve enjoyed this episode on Beauty and the Biz, please head over to Apple Podcasts and give me a review and subscribe to Beauty and the Biz so, you don’t miss any episodes. And

    14 min

Descrizione

Learn the Tactics and Strategies to take your Cosmetic Practice to the Next Level. Catherine has helped many practices double or even triple their revenue, all while creating a magnetic environment that encourages word-of-mouth referrals and repeat patients. Her proven, dynamic approach to marketing, advertising, sales and customer relations has been continually developed and refined for over 40 years. Starting as an interdisciplinary Staff Coordinator with the Illinois State Medical Society and then as director of the House of Delegates for the California Medical Association, Catherine has been helping physicians and businesses reach their goals since the mid-80’s. This early experience laid the groundwork for understanding and overcoming the unique challenges, threats and opportunities facing physicians. With this knowledge and experience acquired, Catherine spent the next 15 years developing and perfecting her marketing and sales techniques with various Fortune 500 companies. Her natural understanding of business gave her the edge to remain in the top 15% of all sales people nationwide. Her great successes would eventually land her the titles of National Sales Manager, Marketing Manager, and Product Development Manager for two Silicon Valley startups. From her own personal experiences, Catherine witnessed a great need for practices to develop their customer service skills and learn the delicate dance of converting consults into patients. Now, armed with her top-performing sales and marketing experience coupled with her business knowledge of the medical sector, Catherine had all the tools necessary to begin coaching, training, and marketing specifically for aesthetic surgeons and their staff. She had the experience, drive, and passion to make her clients a great success. With her stellar track record and solid business advice, Catherine is a rock star in the industry and is in great demand. Both as a consultant with word-wide clients, and as a speaker and lecturer at medical conferences all over North America, Europe and Oceania. She regularly contributes to the top medical trade publications in the industry and has been featured in the New York Times, Newsweek, ABC, ABC News, and others. Catherine has consulted with the top surgeons in the world as well as with industry vendors. Her creative team of designers, copywriters, web developers, videographers, mail houses and print shops provide custom products, services, and consulting to aesthetic physicians who are ready to take their practice to the next level. Catherine and her consultation practice are located in the San Francisco Bay town of Sausalito, California.

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