Ep. 41 - Digital Customer Service

In this episode, Kristen and Russell review 

• Digital Customer Service, by Rick Delisi and Dan Michaeli

These authors explore our changing world and how technology is shifting the customer success field. Listen in and hear Kristen and Russell discuss their strengths and whether or not it's worth the read!

Next month, they will review Reimagine Customer Success by Sasi Yajamanyam.