IMS Podcast Integrated Media Solutions

Join our CEO Denis Ahern, and Business Development Manager Helena O' Brien on Ep #8 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality.



Watch episode here: https://youtu.be/7ukuVddQGxI



In this episode of Hotel Tech Unwrapped, Denis and Helena discuss phone and voice communications technology in the hospitality industry. They highlight the importance of having a well-designed phone system that can generate revenue, improve operational efficiency, and enhance the guest experience.

Takeaways
- A well-designed phone system in the hospitality industry can generate revenue, improve operational efficiency, and enhance the guest experience.
- Key considerations for phone systems include having multiple channels for calls, integrated voice receptionists, and integration with property management systems.
- Cloud-based phone solutions offer flexibility, sustainability, and cost-effectiveness.
- Phone systems can be integrated with other communication channels to create an omnichannel experience.
- Investing in a phone system can lead to operational efficiencies, such as real-time room availability updates and streamlined communication between staff members.


Chapters
00:00 - Introduction and Overview
06:53 - Revenue Generation with Phone Systems
26:34 - Sustainability and Future Considerations

Join our CEO Denis Ahern and Business Development Manager Helena O' Brien on Ep #7 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality.

In this episode, Denis and Helena discuss IoT technology in the hospitality industry. They also explore the various applications of IoT in hospitality, such as door access control, monitoring and controlling the environment, and voice assistants. They emphasise the importance of data-driven decision-making and the potential for IoT to enhance the guest and employee experience, while improving operational efficiency and sustainability.

Takeaways


IoT technology, such as casting and door access control, is becoming increasingly popular in the hospitality industry.
IoT can enhance the guest experience, improve operational efficiency, and contribute to sustainability efforts.
Data-driven decision-making is crucial in leveraging the benefits of IoT technology.
IoT can be used to monitor and control the environment, improve energy efficiency, and enhance safety and security.
Upgrading Wi-Fi networks to support IoT devices can unlock significant cost savings and business opportunities.

Chapters

00:00 Introduction and feedback on IoT technology in hospitality

07:10 Common use cases of IoT in hospitality: door access control, casting technology, and environment monitoring

13:56 The benefits of IoT in period buildings and energy efficiency

28:53 Emerging trends in IoT: aIot and digital guest and employee experiences

34:05 Key takeaways and conclusion

Join our CEO Denis Ahern and Business Development Manager Helena O' Brien on Ep #6 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality.

Watch episode here: https://youtu.be/8I8TW95FjUY

In this episode, Denis and Helena discuss casting technology for hotels. They explain that casting allows guests to wirelessly share their own device's content on the hotel TV screen. They highlight the importance of hospitality grade TVs and the deployment options for casting technology. They also discuss the benefits of casting, such as the ability to watch on-demand entertainment and the data security it provides. The hosts emphasise the need for a reliable Wi-Fi and wired network to support the casting experience, and discuss future trends in casting technology.



Takeaways


Casting technology allows guests to wirelessly share their own device's content on the hotel TV screen.
Hospitality grade TVs and a reliable Wi-Fi network are prerequisites for deploying casting technology.
Casting enhances the guest experience by providing on-demand entertainment and ensuring data security.
Future trends in casting technology include app-based experiences, cloud-based solutions, and the transition to Google Chromecast 4.



Chapters

00:00 Introduction

00:53 Feedback from TV and podcasts

03:36 What is casting?

04:31 Methods of deployment

05:54 Hospitality grade TV

06:06 Deployment with existing TVs

09:10 Difference between hospitality grade and non-hospitality grade TVs

09:42 Advantages of hospitality grade TVs

11:23 Network security for casting

12:27 Benefits of casting technology

14:14 Issues with incorrect installation

15:12 Methods of network deployment

20:20 Advantages and benefits of casting

22:00 Prerequisites for deploying casting

24:27 Future trends in casting technology

26:05 Key takeaways

Join our CEO Denis Ahern and Business Development Manager Helena O' Brien on Ep #6 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality.



Watch episode here: https://youtu.be/8I8TW95FjUY

In this episode, Denis and Helena discuss hospitality TV and the importance of enhancing the guest experience. They highlight the benefits of using hospitality grade TVs, which are designed for long-term use and offer customisable user interfaces. The importance of a well-designed Wi-Fi and switch network is emphasised, as it supports the TV experience.



Takeaways


Invest in hospitality grade TVs for a better guest experience
Consider using network cables for TV channel distribution
Ensure a well-designed Wi-Fi and switch network to support the TV experience



Chapters

00:00 - Introduction

01:13 - Positive feedback on the podcast

03:19 - Hospitality grade TVs

04:00 - TV channel distribution

05:15 - Options for existing TVs

07:09 - Using coax cable and network Cable

08:18 - Benefits of hospitality grade TVs

09:02 - Content management system

10:09 - Sustainability and content management

12:37 - Using coax cable for TV channels

13:46 - Data over coax solution

15:09 - Importance of Wi-Fi for TV services

16:36 - Phased approach to upgrading TVs

20:12 - Matching the home experience

21:26 - Key takeaways

22:29 - Conclusion

Join our CEO Denis Ahern and Business Development Manager Helena O' Brien on Ep #4 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality.


In this episode, Denis and Helena discuss the importance of connectivity in the hospitality industry. They explain the difference between broadband and leased line services, highlighting the benefits of a leased line for data security compliance. Overall, the episode emphasises the importance of reliable and high-quality connectivity in the hospitality industry.


Watch video here.



Key takeaways:


Leased line services offer more reliability and security compared to broadband services.
Having a primary and secondary connection ensures operational efficiency and minimizes downtime.
The recommended speed for a hotel is around 5 megabits per room.
Connectivity plays a crucial role in improving the guest experience and enhancing guest services.
Leased line connections provide operational efficiency and a competitive advantage in the hospitality industry.



Chapters

00:00 Difference between Broadband and Leased Line

08:44 LAN and WAN IP Addresses

11:06 Benefits of Leased Line for Data Security Compliance

15:49 Primary and Secondary Connection for Operational Efficiency

21:45 How Connectivity Improves Guest Experience and Enhances Guest Services

32:02 Operational Efficiency and Competitive Advantage of Leased Line Connection

Join our CEO Denis Ahern and Business Development Manager Helena O' Brien on Ep #3 Part1 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality.

In this episode, Denis and Helena discuss practical deployment examples and typical scenarios for hotel Wi-Fi, including the challenges of providing seamless connectivity in separate hotel and conference wings. They also explore the impact of refurbishments on Wi-Fi performance and the importance of conducting wireless surveys. Additionally, they highlight how a well-designed Wi-Fi network can support hoteliers in achieving their sustainability objectives, such as reducing energy consumption.

Watch video here.



Key takeaways:


Understand your hotel's specific Wi-Fi needs and communicate them to potential partners.
Wi-Fi networks are dynamic and can be impacted by refurbishments and changes in the environment.
A well-designed Wi-Fi network can support sustainability objectives by reducing energy consumption.
Broadband is a critical component of hotel connectivity and will be discussed in the next episode.

Chapters
00:00 - Introduction

00:19 - Recap of Part 1

01:00 - Deployment Examples and Typical Scenarios

06:05 - Impact of Refurbishments on Wi-Fi

09:59 - Wi-Fi and Sustainability

23:53 - Key Takeaways