Community Table: Managing Communications As Client Volume Grows

In this episode’s discussions around the Community Table:

• Growing pains. As you bring on new clients, it can be hard for an overburdened team of lawyers and paralegals to manage client communications. Hear how texting can help bridge communication needs, how a virtual receptionist can fill gaps, and how a standing schedule of update calls and a task assignment system can ensure clear communications between lawyers and clients.
• ·What is the “rhythm/parking lot” method for managing client communications? Combined with allowing clients to schedule their own appointments online and chat functions, this system can take pressure off your staff.
• Be honest and direct with your clients. Set expectations and ask clients if your expectations and theirs align, so they know how the case will proceed. And if a client “emergency” arises, be sure your staff asks the right questions and fully understands the situation so they can provide clear details to the attorney.

Mentioned in This Episode:

Clio Legal Trends Report

Clio For Clients app

Cliocon 2024 (discount code, “actfast”)

Google Chat

Vonage

Join the next Community Table live. What’s on your mind?