50 min

Paul Willis: Omotenashi Consultant Now and Zen Japan

    • Personal Journals

This "remote "episode I sit down with Omotenashi Consultant Paul Willis. Didn't know this was an actual job? Neither did I, which is why I was very interested to speak with Paul. "Omotenashi" has become a buzz word in Japan and internationally ever since Tokyo was selected to host the 2020 Olympics, and is the cornerstone of why Japanese hospitality is considered the best in the world. Paul has extensively researched Omotenashi, the background, culturally where it derives from, and has constructed a "schematic" in which he breaks down six components behind Omotenashi. Usually these details are reserved for his seminars, but luckily in this episode, he shares his findings along with numerous examples and stories. Other topics we discuss: 
What led him to become an Omotenashi ConsultantThe role "consistency" plays in OmotenashiHow Western hospitality often requires the guest to initiate the process of getting good serviceHis Omotenashi "research" in KyotoHis most disappointing Japan "service" experience in JapanThe dark side of Kodawari (attention to detail)Explain how he "sells" his Omotenashi service to organizationsThe future of Digital OmotenashiHis greatest success story and proudest accomplishmentgugu Sleep Company: https://gugu.jp
Omotenashi-CX Customer Experience Consultancy: https://omotenashi-cx.com
Paul Willis: https://www.linkedin.com/in/paulwillis888/

This "remote "episode I sit down with Omotenashi Consultant Paul Willis. Didn't know this was an actual job? Neither did I, which is why I was very interested to speak with Paul. "Omotenashi" has become a buzz word in Japan and internationally ever since Tokyo was selected to host the 2020 Olympics, and is the cornerstone of why Japanese hospitality is considered the best in the world. Paul has extensively researched Omotenashi, the background, culturally where it derives from, and has constructed a "schematic" in which he breaks down six components behind Omotenashi. Usually these details are reserved for his seminars, but luckily in this episode, he shares his findings along with numerous examples and stories. Other topics we discuss: 
What led him to become an Omotenashi ConsultantThe role "consistency" plays in OmotenashiHow Western hospitality often requires the guest to initiate the process of getting good serviceHis Omotenashi "research" in KyotoHis most disappointing Japan "service" experience in JapanThe dark side of Kodawari (attention to detail)Explain how he "sells" his Omotenashi service to organizationsThe future of Digital OmotenashiHis greatest success story and proudest accomplishmentgugu Sleep Company: https://gugu.jp
Omotenashi-CX Customer Experience Consultancy: https://omotenashi-cx.com
Paul Willis: https://www.linkedin.com/in/paulwillis888/

50 min