Very Clinical: People Hear What They Want To Hear

In this throwback episode of the Very Clinical podcast Zach and Kevin talk about verbal skills and patient communication. 

Show Topics:

• Office Holiday Parties: The hosts discuss their plans for their office holiday parties, including venue selection, gift exchanges, and timing. Kevin shares an amusing anecdote about a past party location mishap.
• Verbal Skills in Dentistry: Zach and Kevin delve into how their communication skills have evolved over their careers. They emphasize the importance of confidence and clarity when presenting treatment options to patients.
• Rubber Dam Use: A discussion on the benefits of rubber dam use and how to overcome patient objections.
• Case Acceptance: The hosts share strategies for improving case acceptance for crowns, scaling and root planing, and implants, highlighting the importance of visual aids like intraoral cameras and x-rays.
• Managing Patient Expectations: Zach and Kevin talk about the importance of setting realistic expectations for patients, particularly regarding post-operative pain and healing after extractions.
• The Importance of Repetition: The hosts acknowledge the necessity of repeating instructions and information to patients, even if it feels mundane.

Key Takeaways:

• Confidence and proficiency in dental procedures translate to better communication with patients.
• Present treatment options with clarity and avoid overwhelming patients with choices.
• Visual aids such as intraoral photos and x-rays significantly improve case acceptance.
• Manage patient expectations by clearly explaining procedures and post-operative care.
• Repetition is crucial for patient understanding, even if it feels repetitive.

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