Making Complaints Count

Parliamentary and Health Service Ombudsman
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Making Complaints Count

Making Complaints Count is our podcast where we'll be exploring the power of complaints and how organisations can use them to listen, learn and improve. Each episode we'll be joined by experts working in the health and public sector, complaints champions and those who have experienced the complaints journey first-hand.

  1. Episode one | Rebecca Hilsenrath

    26 JUL

    Episode one | Rebecca Hilsenrath

    Acting Ombudsman Rebecca Hilsenrath kicks off the first episode of our brand new podcast, Making Complaints Count. Joined by her Private Secretary, Faye Glover, she talks about her upbringing, priorities and future plans as Ombudsman.

    26 min
  2. Radio Ombudsman #33 | Rob Behrens reflects on seven years as the Ombudsman

    28 MAR

    Radio Ombudsman #33 | Rob Behrens reflects on seven years as the Ombudsman

    In a very special episode of Radio Ombudsman, Rob Behrens takes the hot seat as he’s interviewed by his Private Secretary, Faye Glover. As his term comes to an end, he reflects back on seven years as the Ombudsman, his early life and career, and shares his future plans.

    29 min
  3. Radio Ombudsman #32 | Dr Sooj on making health advice go viral and battling misinformation

    15 MAR

    Radio Ombudsman #32 | Dr Sooj on making health advice go viral and battling misinformation

    In our latest episode, GP and social media sensation Dr Sooj speaks to Ombudsman Rob Behrens about tackling health misinformation online and how he uses social media to inform, educate and entertain.

    30 min
  4. Radio Ombudsman #31 | Adam Wagner on defending human rights in extraordinary times

    2 FEB

    Radio Ombudsman #31 | Adam Wagner on defending human rights in extraordinary times

    In the latest episode of Radio Ombudsman, Adam Wagner, leading barrister in public law and human rights cases, speaks to Rob Behrens about the importance of protecting human rights. They discuss the development of the Universal Declaration of Human Rights, the impact of COVID-19 and the important role the Ombudsman plays in defending human rights. They also talk about Adam's hugely successful UK Human Rights blog and how he uses social media to keep people informed.

    35 min
  5. Radio Ombudsman #30 | Melissa Mead on raising awareness of sepsis after the loss of her son

    27/09/2023

    Radio Ombudsman #30 | Melissa Mead on raising awareness of sepsis after the loss of her son

    Melissa's son William died from sepsis in 2014. In the ten years since, Melissa has dedicated her life to raising awareness of the condition. In 2019, Melissa was awarded an MBE for her efforts. In this podcast, Ombudsman Rob Behrens speaks to Melissa about the loss of her son, campaigning to raise awareness and what needs to change going forward.

    32 min
  6. Radio Ombudsman #29 | Dr Bill Kirkup on patient safety and investigating avoidable harms

    27/06/2023

    Radio Ombudsman #29 | Dr Bill Kirkup on patient safety and investigating avoidable harms

    Since retiring from his role in public health, Dr Bill Kirkup has focused on independent investigations into public service failures, including maternity services at Morecambe Bay and East Kent. In this episode, Bill talks to Rob Behrens about his career, what he's learnt during his investigations and how we can make more progress in improving patient safety.

    28 min
  7. Radio Ombudsman #28 | Polly Curtis on the relationship between state and citizens

    07/10/2022

    Radio Ombudsman #28 | Polly Curtis on the relationship between state and citizens

    Journalist, author and CEO of Demos Polly Curtis talks to Rob Behrens about her career in journalism, becoming a board member at PHSO and the relationship between the state and individuals. She also discusses her book ‘Behind Closed Doors: Why We Break Up Families and How to Mend Them’, an investigation into the children’s care system and the lives of vulnerable children.

    31 min
  8. Radio Ombudsman #27 | Joshua Rozenberg discusses barriers to justice and Ombudsman reform

    04/07/2022

    Radio Ombudsman #27 | Joshua Rozenberg discusses barriers to justice and Ombudsman reform

    This special episode was recorded live at our strategy launch event in May 2022. In the episode, journalist and lawyer Joshua Rozenberg interviews Ombudsman Rob Behrens. They discuss: - how PHSO will be user-led and responsive to citizens - how we will hold Government to account and support improvement to public services - what powers we need to provide the most effective Ombudsman service. Find out more about our new strategy: https://www.ombudsman.org.uk/about-us/corporate-information/our-strategy-2022-2025 Follow us on Twitter: https://twitter.com/PHSOmbudsman

    29 min
See All (34)

About

Making Complaints Count is our podcast where we'll be exploring the power of complaints and how organisations can use them to listen, learn and improve. Each episode we'll be joined by experts working in the health and public sector, complaints champions and those who have experienced the complaints journey first-hand.

Information

  • Creator
    Parliamentary and Health Service Ombudsman
  • Years Active
    2018 - 2024
  • Episodes
    34
  • Rating
    Clean
  • Copyright
    © All rights reserved
  • Show Website
    Making Complaints Count

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