IS CUSTOMER SERVICE STILL KING? ("Reading Segment" ep.001 - Daily Grind podcast)

In Today's episode:

I'm reading a blog post about CX and how important it is for B2B vertical despite the notion that it's a B2C thing.

Here's the original article: 

https://medium.com/s/story/why-a-great-customer-experience-can-be-even-more-important-than-the-product-d347e4dd3f6e

Enjoy