Hire and Empower with Molly McGrath

Molly McGrath
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Hire and Empower with Molly McGrath Podcast

This podcast is dedicated to providing the key ingredients to transform your employees into a dream team that creates consistent results in every aspect of the business including; team empowerment, leadership, business development, communication hiring, and firing. As some of the country’s leading staffing & management consultants, we help business owners (Entrepreneurs) and the team that support them (Intrapreneurs) to powerfully connect and work together to grow the business, together.

  1. Episode 273: What’s the Big Deal About Law Firm Intake?

    2 DAYS AGO

    Episode 273: What’s the Big Deal About Law Firm Intake?

    In this episode, Molly delves into the critical role of law firm intake processes. She sheds light on why intake isn't just about answering the phone but rather a pivotal step in building client trust and long-term relationships. Molly emphasized that an effective intake coordinator can significantly enhance a law firm's client conversion rates and overall client satisfaction.   Key Takeaways:   First Impressions Matter: The intake process sets the tone for the entire client relationship and can make or break client trust within the first 30 seconds of the call. Dedicated Roles: Firms should invest in dedicated intake coordinators rather than having staff wear multiple hats, which can lead to inefficiencies and lost opportunities. Empowerment Through Training: Training intake staff in soft skills like empathy and active listening can transform the client experience and improve retention rates. Energy and Engagement: The energy and engagement of the intake coordinator are crucial. They should feel passionate and dedicated to this role alone. Client-Centric Approach: Shifting the mindset from simply collecting information to offering compassion and understanding can significantly impact client satisfaction and loyalty.   Quote for the Show: "Intake is where first impressions are made. It’s about setting the tone, the energy, and building trust." - Molly McGrath   Links Website: https://hiringandempowering.com/ Facebook: https://www.facebook.com/hiringandempowering LinkedIn: https://www.linkedin.com/company/hiring&empoweringsolutions/ Law Firm Admin Bootcamp: https://www.lawfirmadminbootcamp.com/ Emotional Intelligence Training for Law Firms: https://www.lawfirmadminbootcamp.com/Emotional-Intelligence Get Fix My Boss Book: https://amzn.to/3PCeEhk   Ways to Tune In: Amazon Music - https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N Apple Podcast - https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599 Spotify - https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH Google Podcast - https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw Stitcher - https://www.stitcher.com/show/hiring-and-empowering-solutions YouTube - https://youtu.be/5sKdHoG2RnU

    14 min
  2. Episode 272: One Bad Apple Will Ruin It for Everyone

    17 SEPT

    Episode 272: One Bad Apple Will Ruin It for Everyone

    In this episode, Molly delves into the "bad apple syndrome" and how one toxic team member can sabotage a law firm's culture, productivity, and profitability. She provides insights on recognizing and addressing this negativity, emphasizing the importance of emotional intelligence and clear accountability. Offering practical advice on having tough conversations and setting expectations, Molly challenges leaders to take swift action to maintain a thriving, engaged team. Tune in to learn how to prevent and manage toxic behavior for your firm's success.   Key Takeaways:   Significance of Addressing Toxic Behavior: One negative team member can derail a firm's culture, processes, and profitability. Emotional Intelligence: Recognizing and managing the emotional temperature in the office is crucial for identifying toxic behavior. Accountability Systems: Implementing clear, measurable goals ensures transparency and collective responsibility. Courageous Conversations: Effective interaction, setting straightforward expectations, and immediate action are vital in managing toxic influences. Long-Term Impact: Delaying the handling of a bad apple can lead to higher turnover, decreased morale, and ultimately, loss of profitability.   Quote for the Show: "That one negative influence can derail your entire team's culture, process, production, and even your firm's profitability." - Molly McGrath   Links Website: https://hiringandempowering.com/ Facebook: https://www.facebook.com/hiringandempowering LinkedIn: https://www.linkedin.com/company/hiring&empoweringsolutions/ Law Firm Admin Bootcamp: https://www.lawfirmadminbootcamp.com/ Emotional Intelligence Training for Law Firms: https://www.lawfirmadminbootcamp.com/Emotional-Intelligence Get Fix My Boss Book: https://amzn.to/3PCeEhk   Ways to Tune In: Amazon Music - https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N Apple Podcast - https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599 Spotify - https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH Google Podcast - https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw Stitcher - https://www.stitcher.com/show/hiring-and-empowering-solutions YouTube - https://youtu.be/lIL0IKvecOc

    19 min
  3. Episode 271: How Proactive Conversations Can Save Your Law Firm

    10 SEPT

    Episode 271: How Proactive Conversations Can Save Your Law Firm

    In this episode, Molly dives into the challenges law firm leaders face with conflict and accountability. She explores essential strategies for proactive conversations to prevent conflicts and emphasizes the significance of proper role alignment within teams. Molly discusses the importance of structured meetings, KPI tracking, and honest conversations to maintain a healthy work environment.   Key Takeaways:   Prevent Conflict with Real-time Conversations: Addressing issues as they arise in structured meetings can prevent the build-up of conflicts. Evaluate Role Fit: Discomfort with conflict management tasks may indicate a team member is not in the right role. Emphasize Accountability: Using KPIs and regular reports ensures everyone is on track and helps avoid uncomfortable, conflict-laden discussions. Promote Curiosity Over Confrontation: Approach potential conflicts with curiosity rather than confrontation to foster a more open and engaging team dynamic. Continuous Feedback: Encourage ongoing feedback and dialogue to maintain a healthy, collaborative workplace environment.   Quote for the Show: "Conflict only occurs when you are sweeping things under the rug and not having the conversation in real-time." - Molly McGrath   Links Website: https://hiringandempowering.com/ Facebook: https://www.facebook.com/hiringandempowering LinkedIn: https://www.linkedin.com/company/hiring&empoweringsolutions/ Law Firm Admin Bootcamp: https://www.lawfirmadminbootcamp.com/ Emotional Intelligence Training for Law Firms: https://www.lawfirmadminbootcamp.com/Emotional-Intelligence Get Fix My Boss Book: https://amzn.to/3PCeEhk   Ways to Tune In: Amazon Music - https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N Apple Podcast - https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599 Spotify - https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH Google Podcast - https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw Stitcher - https://www.stitcher.com/show/hiring-and-empowering-solutions YouTube - https://youtu.be/biS6gkPoCdg

    11 min
  4. Episode 270: How to Run an Effective Marketing Meeting

    3 SEPT

    Episode 270: How to Run an Effective Marketing Meeting

    In this episode, Molly specifically targets how many law firms fall short in their marketing efforts due to a lack of structure and leadership in their weekly marketing meetings. By emphasizing the importance of a clear, concise agenda and the involvement of all team members—not just the attorney—Molly outlines how to transform these meetings into powerful tools for business growth. Learn how to manage meaningful metrics, foster accountability, and ensure every participant walks away with a clear understanding of their action items.   Key Takeaways: Team-Led Meetings: Effective marketing meetings should be led by team members, not attorneys, to maintain focus and productivity. Clear, Focused Agenda: A structured agenda with a timer promotes accountability and prevents the meeting from veering off-topic. Analytical Approach: Center discussions around data, analytics, and strategic plans instead of subjective opinions and feelings. Frontline Insights: Involving intake coordinators and client service teams provides crucial insights into what’s working and what’s not. Accountability and Action: Assign ownership to tasks with clear deadlines to ensure follow-through and continual progress.   Quote for the Show: "We are talking about analytics. We are talking about percentages. It is all data and information, not thoughts and feelings." - Molly McGrath   Links Website: https://hiringandempowering.com/ Facebook: https://www.facebook.com/hiringandempowering LinkedIn: https://www.linkedin.com/company/hiring&empoweringsolutions/ Law Firm Admin Bootcamp: https://www.lawfirmadminbootcamp.com/ Emotional Intelligence Training for Law Firms: https://www.lawfirmadminbootcamp.com/Emotional-Intelligence Get Fix My Boss Book: https://amzn.to/3PCeEhk   Ways to Tune In: Amazon Music - https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N Apple Podcast - https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599 Spotify - https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH Google Podcast - https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw Stitcher - https://www.stitcher.com/show/hiring-and-empowering-solutions YouTube - https://youtu.be/cJFD473wJsE

    24 min
  5. Episode 269: 5 Steps to Build an Accountable, Profitable Team

    27 AUG

    Episode 269: 5 Steps to Build an Accountable, Profitable Team

    In this episode, Molly delves deep into the intricacies of building a high-performing and profitable law firm team. From effective communication to strategic problem-solving, Molly breaks down the 5 core components of a successful team, providing a roadmap for law firms to elevate their operational success.   Key Takeaways:   Effective Communication: Open lines of communication are crucial for a thriving law firm team. This fosters happiness, success, and impact while reducing misunderstandings and drama. Constructive Problem Solving: Encourage team members to propose solutions rather than just identifying problems, thus promoting a self-governing, accountable team. Strategic Hiring Practices: Prioritize cultural fit and communication skills over mere resume qualifications to build a cohesive team during the hiring process. Employee Retention: Invest in personal and professional growth opportunities to retain top talent, which can sometimes outweigh even salary considerations. Consistent Upskilling: Offering continuous upskilling and development opportunities can significantly enhance job satisfaction and overall firm productivity.   Quote for the Show: "Never go to your attorney with a problem unless you have a proposed solution." - Molly McGrath   Links Website: https://hiringandempowering.com/ Facebook: https://www.facebook.com/hiringandempowering LinkedIn: https://www.linkedin.com/company/hiring&empoweringsolutions/ Law Firm Admin Bootcamp: https://www.lawfirmadminbootcamp.com/ Emotional Intelligence Training for Law Firms: https://www.lawfirmadminbootcamp.com/Emotional-Intelligence Get Fix My Boss Book: https://amzn.to/3PCeEhk   Ways to Tune In: Amazon Music - https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N Apple Podcast - https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599 Spotify - https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH Google Podcast - https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw Stitcher - https://www.stitcher.com/show/hiring-and-empowering-solutions YouTube - https://youtu.be/bw7F5cZXMtU

    12 min
  6. Episode 268: Are You THIS Law Firm?

    20 AUG

    Episode 268: Are You THIS Law Firm?

    In this episode, Molly dives deep into the transformative power of building a people-centric workplace. She emphasizes that to create a successful and sustainable law firm, leaders must shift their mindset from being revenue-driven to people-driven. Molly also highlights how a focus on employee development, clear core values, and unwavering mission alignment can lead to unprecedented law firm growth and client satisfaction.    Key Takeaways: People-Centric Approach: Successful law firms prioritize their employees, pouring into their personal and professional growth. Core Values: Clearly defined, genuine core values are essential in building a cohesive and motivated team. Invest in Your People: Investing in employee development and creating a supportive culture are key to long-term success. Leadership Transparency: Leaders should be open to feedback and willing to make bold, courageous decisions in collaboration with their team. Client Experience: A happy and well-supported team translates directly to exceptional client service.   Quote for the Show: "If you are not investing in your team, you cannot complain about why it's hard to find good people." - Molly McGrath   Links Website: https://hiringandempowering.com/ Facebook: https://www.facebook.com/hiringandempowering LinkedIn: https://www.linkedin.com/company/hiring&empoweringsolutions/ Law Firm Admin Bootcamp: https://www.lawfirmadminbootcamp.com/ Get Fix My Boss Book: https://amzn.to/3PCeEhk   Ways to Tune In: Amazon Music - https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N Apple Podcast - https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599 Spotify - https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH Google Podcast - https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw Stitcher - https://www.stitcher.com/show/hiring-and-empowering-solutions YouTube - https://youtu.be/ZRUNOY_ci2U

    22 min
  7. Episode 267: Your Non-Attorney Salesperson

    13 AUG

    Episode 267: Your Non-Attorney Salesperson

    In this episode, Molly delves into the transformative shift within law firms, emphasizing the importance of replacing attorneys in initial consultations with non-attorney salesperson. By not shying away from terms like "sales," "close," and "conversion," she provides a comprehensive guide on how to structure these crucial meetings to avoid giving away too much information prematurely. Molly highlights how empowering team members to take on more significant roles can lead to substantial growth and improved retention.   Key Takeaways:   Empowering non-attorney team members to handle initial consultations can dramatically improve law firm scalability and efficiency. A structured shadowing process helps client service coordinators understand the attorney’s role, the client’s perspective, and their responsibilities, leading to better preparation for consultations. Avoid giving away extensive legal advice before obtaining an engagement agreement and payment to ensure clients have a genuine reason to retain the firm’s services. Splitting consultations into two meetings allows for better client engagement and ensures that attorneys' time is utilized more effectively. Trusting and investing in your team’s development can uncover innovative ideas and boost the overall performance and growth of the law firm.   Quote for the Show: "One of the main things, for you, attorneys, is to always replace yourself in your role." - Molly McGrath   Links Website: https://hiringandempowering.com/ Facebook: https://www.facebook.com/hiringandempowering LinkedIn: https://www.linkedin.com/company/hiring&empoweringsolutions/ Law Firm Admin Bootcamp: https://www.lawfirmadminbootcamp.com/ Get Fix My Boss Book: https://amzn.to/3PCeEhk   Ways to Tune In: Amazon Music - https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N Apple Podcast - https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599 Spotify - https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH Google Podcast - https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw Stitcher - https://www.stitcher.com/show/hiring-and-empowering-solutions YouTube - https://youtu.be/U4HnJOFVv8Q

    13 min
  8. Episode 266: The Ultimate Guide to Law Firm KPIs and Team Collaboration

    6 AUG

    Episode 266: The Ultimate Guide to Law Firm KPIs and Team Collaboration

    In this episode, Molly underscores the importance of tightly-knit operations, strong foundational systems, and data-driven decision-making. She emphasizes the transformative power of CRM software and KPI tracking, highlighting how these tools can foster a more collaborative, solution-oriented workplace. She also discusses the pivotal role frontline staff play in capturing essential data and driving sustained business growth.    Key Takeaways:   CRM and KPIs are essential for growth: Effective CRM software and carefully chosen KPIs are vital for measuring performance and driving business expansion. Data is the key: Systematic tracking and follow-up of client and referral information are crucial for optimal data management. Empower the frontlines: Involving frontline staff in data collection and analysis is key to unlocking growth opportunities. Collaborative Leadership: A collaborative work environment encourages innovation and problem-solving.   Quote for the Show: "If you do not have a CRM that can spit out this data with a click of a button, it's time to go back to basics." - Molly McGrath   Links Website: https://hiringandempowering.com/ Facebook: https://www.facebook.com/hiringandempowering LinkedIn: https://www.linkedin.com/company/hiring&empoweringsolutions/ Law Firm Admin Bootcamp: https://www.lawfirmadminbootcamp.com/ Get Fix My Boss Book: https://amzn.to/3PCeEhk   Ways to Tune In: Amazon Music - https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N Apple Podcast - https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599 Spotify - https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH Google Podcast - https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw Stitcher - https://www.stitcher.com/show/hiring-and-empowering-solutions YouTube - https://youtu.be/32jmgvBSsGM

    9 min
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About

This podcast is dedicated to providing the key ingredients to transform your employees into a dream team that creates consistent results in every aspect of the business including; team empowerment, leadership, business development, communication hiring, and firing. As some of the country’s leading staffing & management consultants, we help business owners (Entrepreneurs) and the team that support them (Intrapreneurs) to powerfully connect and work together to grow the business, together.

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