How AI Agents Are Transforming Customer Support, with Decagon’s Jesse Zhang

Today on No Priors, co-founder and CEO of Decagon, Jesse Zhang, joins Elad to discuss the future of agentic customer support. Decagon provides AI-powered customer interactions for companies like Rippling, Notion, Duolingo, Classpass, Substack, Vanta, Eventbrite, and more. Jesse shares the thesis behind starting Decagon, why he sees customer support as the ideal entry point for agentic technology, and what areas of AI excite him most. They also discuss voice-based interfaces, issues with latency in current capabilities, and the connection between young math olympiad communities and today’s AI startups.

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Show Notes: 

0:00 Introduction 

0:30 Starting Decagon 

3:15 Business impact of adopting agents for customer support and customer ops

8:00 AI infrastructure and models for customer success agents

12:05 Voice-based capabilities and text-to-speech engines 

15:00 Combatting latency 

16:25 Crossover of math and AI communities

21:12 Exciting areas of AI 

25:29 Strengths and weaknesses of agents