Lessons from a decade of applied Behavioral Economics with Dave DiFelice

The last episode of BEworks Conversations Season 2 is on lessons from a decade of applied Behavioral Economics with Dave DiFelice, Vice President of Customer Service and Operations at Canadian Tire Financial Services and one of BEworks’ first clients. ​

Dave has used behavioral economics to tackle organizational challenges for 10 years – from improving call-center performance, employee outcomes, and empathetic collections.

Listen as he and Kelly Peters, reflect on what it means to lead a business embedded with the science of human behavior and the broad impact it can have on team dynamic.​

In this conversation, Dave and Kelly discuss:​

• What it’s like to apply BE within an organization​
• The ripple effects of scientific thinking​
• Advice for leaders interested in BE