Ask a Flooder 20: How can fear affect application performance?

In June 2020, the Dutch government the "coronalijn", a telephone hotline that any resident could call to schedule a COVID-19 test. The system struggled after a whopping 323,000 people called it, a quarter of whom didn't even call for a test. How does fear affect performance outcomes, and what can we do about it as performance engineers?  

FOMO and performance: Why Robinhood went down: https://bit.ly/3gXBLOL
Run your first load test on Flood: http://bit.ly/2wK8buq