Nawaf Al-Gharabally (CEO Zain Kuwait) | Human Centric CEO Series | EPS#1

In this first episode of the Human Centric CEO series of videopodcasts, host dr. Zanna van der Aa sits down with Nawaf Al-Gharabally, CEO of Zain Kuwait, to dive deep into the world of Customer Experience (CX) transformation and Human Centricity.

Prefer the video version? Check out on YouTube!

In this candid discussion, Nawaf shares his personal journey, early experiences as an engineer, his personal purpose, why he became the CEO and his thoughts on leading Zain. They explore topics like customer experience transformation, the role of purpose in business, and the challenges of fostering a human-centric approach in a large organization. A thoughtful conversation on leadership and change in today's business world.

Recorded in Kuwait in July 2024.

NB. This video podcast was recorded as part of the UNITY CX transformation program we are currently running in Zain Kuwait.

#humancentricity #cxtransformation #interview #zain #kuwait #customerexperience #inspiration

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