Principles for Smarter Customer Success

Adam Tervort
  • 0.0 (0)
  • TECHNOLOGY
Principles for Smarter Customer Success

Working in software is amazing. You have the chance to change the world! In order to do that, you need to attract and keep customers. Principles for Smarter Customer Success explores the Customer Success field and how it can change your SaaS company forever.

Episodes

  1. 04/01/2021

    You Need to Talk to Your Customers More

    Remember dot matrix printers? Floppy disks? So much has changed. Your customers’ needs change too. Go talk to them so you understand what they need.

    2 min

  2. 04/01/2021

    Recognize Small Victories

    Working directly with customers can be a grind. It's important to highlight small victories as they give teams an important boost.

    3 min

  3. 02/01/2021

    Cleaning Up Documentation

    The foundational work of documentation is so important for customer success. This is a great time of year to evaluate your docs and processes.

    2 min

  4. 31/12/2020

    In 2021 Let's Stop Calling Customers "Users"

    2021 resolution for software companies: stop calling customers “users.” Heroin and cocaine have users. You have customers.

    2 min

  5. 31/12/2020

    What Is Customer Success?

    If you want your software (and your SaaS company) to be a success, your customers’ experience needs to be front and center.

    3 min

  6. 14/11/2020

    Quieting the Tumult Between Your Ears

    As the world outside our control gets grimmer, it’s easy to let our thoughts run wild. The noise in our mind can become deafening. Here’s how I work on quieting it.

    3 min
  • 6 Episodes

About

Working in software is amazing. You have the chance to change the world! In order to do that, you need to attract and keep customers. Principles for Smarter Customer Success explores the Customer Success field and how it can change your SaaS company forever.

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