Give an Ovation: The Restaurant Guest Experience Podcast

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Give an Ovation: The Restaurant Guest Experience Podcast

An ad free resource for restaurateurs! Over 100 episodes and a new episode every Monday. Listen in to learn from industry leaders how to grow your restaurant, improve your guest experience, turn your customers from strangers to friends, and to leverage data and marketing tools to increase your revenue.

3 DAYS AGO

Creating a Culture that Rocks with Jim Knight

Send us a textIn this episode of Give an Ovation, we welcome Jim Knight, a former executive at Hard Rock Cafe who has transformed his experiences into a dynamic career as a speaker and author. Known for his engaging style, Jim blends the charisma of Guy Fieri with the motivational prowess of Tony Robbins.Zack and Jim discuss:The importance of building a rockstar team and cultivating a vibrant cultureHow to create a guest experience that truly resonatesThe significance of accountability and se...

22 min
21 OCT

Inside the Digital Kitchen Revolution with Markus Pineyro

Send us a textMarkus Pineyro is not just a restaurant owner—he’s a visionary reshaping how we think about dining experiences. As the co-founder of OOMI Digital Kitchen, Markus has created a food hall that operates almost entirely through digital interactions, yet still boasts a remarkable 4.9-star rating. On this episode of Give an Ovation, we dive into how Markus has built a successful, customer-focused operation without the traditional face-to-face hospitality we expect from restaurants.In ...

19 min
8 OCT

From Deli Dreams to Salad Empires with Joey Cioffi

Send us a textJoey Cioffi is the founder and CEO of The Salad House, a fast-growing franchise with a passion for offering customizable, fresh meals for everyone. From his New Jersey roots to building a brand that’s now expanding to 19 locations, Joey has always prioritized hospitality and quality. In this episode, we explore how Joey’s background in the food business has shaped his approach to guest experience.In this episode, Zack and Joey discuss:The origin story behind The Salad House and ...

17 min
4 OCT

Empowering Franchisees and Employees with Doug Willmarth

Send us a textFew people understand the art of blending people and technology in fast-casual dining like today’s guest, Doug Willmarth. As the President of MOOYAH Burgers, Fries & Shakes and a seasoned leader with experience at brands like Mongolian Concepts and Pizza Hut, Doug brings a wealth of knowledge that we were excited to explore in this episode!In this episode, Zack and Doug discuss:Why hospitality is still the most important aspect of guest experience, even in a tech-driven worl...

20 min
3 OCT

Personalization in Hospitality Revealed with Sherif Mityas

Send us a textYou could argue that there’s no one more passionate about building successful restaurant brands than today's guest, Sherif Mityas. Sherif is the CEO of BRIX Holdings, overseeing iconic brands like Friendly’s, Clean Juice, and Red Mango. We were excited to tap into his wealth of insights on this episode!In this episode, Zack and Sherif discuss:What BRIX Holdings looks for when acquiring new restaurant brandsHow to tailor guest experiences based on the occasion (dine-in, takeout, ...

16 min
2 OCT

Simplifying Restaurant Tech with Neal Parisawan

Send us a textNeal Parisawan is the owner of Nara Thai and a former consultant, bringing a unique perspective to how tech can enhance guest experiences rather than complicate operations. We were thrilled to hear his insights on this episode!In this episode, Zack and Neal discuss:Why restaurants struggle with adopting and maintaining technologyHow tech should simplify restaurant operations and free up staff to focus on hospitalityThe critical role of building relationships with guests in today...

17 min
1 OCT

Humility, Speed, and Personalization with Blaze Pizza CEO Beto Guajardo

Send us a textYou could argue that there's no one more experienced in leading fast-casual restaurants than today's guest, Beto Guajardo. Beto is the President & CEO of Blaze Pizza and has held leadership roles at Starbucks, Levi Strauss, and Schlotzsky’s. We were excited to tap into his extensive insights on this episode!In this episode, Zack and Beto discuss:Why humility is key to delivering exceptional hospitality from the top downHow Blaze Pizza is innovating with guest customization, ...

18 min
30 SEPT

An Unreasonably Good Episode with Will Guidara

Send us a textYou could argue that there's no one on the planet who has thought about hospitality more than today's guest, Will Guidara. Will is a restaurant icon, former leader of Eleven Madison Park, and NYT Bestselling Author of "Unreasonable Hospitality" (mandatory reading at Ovation). We were lucky to tap into his insights on this episode!In this episode, Zack and Will discuss: How the principles of hospitality transcend the restaurant industry and can make any professional or perso...

20 min

An ad free resource for restaurateurs! Over 100 episodes and a new episode every Monday. Listen in to learn from industry leaders how to grow your restaurant, improve your guest experience, turn your customers from strangers to friends, and to leverage data and marketing tools to increase your revenue.

Creator

Ovation
Years Active

2020 - 2024
Episodes

339
Rating

Explicit
Copyright

© 2024 Ovation Up, Inc.
Show Website

Give an Ovation: The Restaurant Guest Experience Podcast