How AI & Automation Can Help STR Hosts Win Back Time

In this episode of the Host Planet Podcast, we dive into the world of automation, AI, and practical tech tools that help short-term rental (STR) hosts reclaim their time and streamline operations.

Our guest is Adam Buckmaster, Director, Product Marketing & Strategic Solutions at eviivo, a leading property management system (PMS) known for empowering hosts through smart, integrated technology. From instant messaging tools to smart guest communications and forward-thinking features, Adam shares invaluable insights into the future of frictionless hosting.

Whether you're managing one property or a growing portfolio, this episode covers the must-know tech tips that can dramatically reduce your daily admin. Adam also shares his thoughts on where the industry is heading in 2025, how eviivo is carving out a niche in the competitive PMS space, and why direct bookings still matter more than ever. For hosts who want to stay ahead of the curve without burning out, this episode is a must-listen.

Key takeaways:

1. Embrace automation, but stay human. Automation can save STR hosts hours every week – but Adam stresses that it's most powerful when it enhances rather than replaces the guest experience. Think smart messaging tools that deliver helpful info at the right time, without sounding robotic.

2. Direct bookings still matter. While OTAs are important, Adam highlights that building your direct booking pipeline remains crucial for long-term success. eviivo offers tools to help hosts market directly, reduce commission costs, and build brand loyalty.

3. Adopt AI – even if you’re sceptical. For hosts hesitant about using AI, Adam offers reassurance: start small, use trusted tools, and don’t let fear hold you back. AI isn’t just the future – it’s already helping thousands of hosts save time and delight guests today.

0:11 How can hosts save time with automation and AI

6:35 The best times to communicate with guests

10:31 Keep a close eye on guest messages

13:07 Message to reluctant AI adopters

16:48 Airbnb Experiences 

20:28 2025 trends

23:10 How eviivo stands out in the PMS space

28:03 Direct bookings

32:09 Favourite brand: Key Data 

32:54 Individual shout-out: Ana Harrison 

34:03 Top tips to hosts who want to save time

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Keen to book a Hostfully demo? Click here to connect with Frank Bosi: https://cal.mixmax.com/frankbosi/demo?re=IiY1x2YuQXZuFGbwR3cvhGQzVWbhpmI&rn=ISelxmchZFIzVWbhpkI&messageId=UjWJnyJQ1a9zxhP2C

Email Frank: frank@hostfully.com 

Host Planet: https://www.hostplanet.club/

James Varley: https://www.linkedin.com/in/jdsvarley/

Adam Buckmaster: https://www.linkedin.com/in/adambuckmaster/

eviivo: https://eviivo.com/

Episode to check next: Stop Building on Someone Else's Land: https://www.youtube.com/watch?v=VbADM2DROtM&t=6s

The Host Planet Podcast is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.

Contact the show: info@hostplanet.club

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