Banking Reinvented

Backbase
  • 5.0 (3)
  • BUSINESS
  • UPDATED WEEKLY
Banking Reinvented

In the weekly “Banking Reinvented” podcast, host Tim Rutten welcomes Backbase CEO and founder Jouk Pleiter and other senior banking leaders to explore how banks can go beyond survival and progressively modernize their operations. Learn more about the importance of Engagement Banking, the impact of AI, the challenges of re-architecting legacy banking systems to match customer-centric models, and much more. Tune in each week to get valuable insights into the future of banking. Explore more resources in the Banking Reinvented content hub: https://tinyurl.com/Backbasedotcom

  1. 4 DAYS AGO

    Beyond the hype: real-world applications of AI in banking

    Episode 36 of Banking Reinvented, which was recorded live at ENGAGE Dubai 2024, explores how financial institutions in the Middle East, Africa, and beyond are navigating the unique challenges of AI adoption. Host Tim Rutten is joined by Backbase’s Thomas Fuss, Henning Soller from McKinsey & Company, and Yasar Yilmaz from Microsoft. Together, they discuss everything from Agentic AI to future predictions for the banking industry. Tune in to discover actionable insights on how banks can start small, scale AI effectively, and avoid the pitfalls of outdated approaches. Curious to find out more about customer-centric banking?  Follow us on LinkedIn: -> Backbase -> Jouk Pleiter  -> Tim Rutten  -> Thomas Fuss -> Henning Soller -> Yasar Yilmaz Step into the future of finance -> Check out our content hub (00:00) - Welcome to the “Banking Reinvented” podcast (00:22) - Speaker introductions (02:01) - Why banking executives feel unprepared for AI (02:30) - Opportunities for AI in the Middle East (06:42) - The ROI of AI for banks (12:08) - Why banks in the Middle East have an adoption advantage (18:23) - How banks are leveraging AI for operational efficiency (24:13) - The rise of Agentic AI and its potential  (27:21) - Predictions for the banking industry in the next 10 years (33:01) - Episode wrap-up

    34 min

  2. 11 FEB

    Successfully implementing AI in banking: what’s working, what’s not, and what’s next

    Artificial intelligence (AI) is expected to bring billions of dollars of value to the banking industry — yet while many banks are running experiments, few have successfully put them into practice. In this episode ofBanking Reinvented, host Tim Rutten and Backbase Founder & CEO Jouk Pleiter are joined by special guest Henning Soller, Partner at McKinsey & Company. Together, they examine key strategies for ensuring banks are able to successfully adopt AI at their institution and drive real results. Tune in to learn how to overcome regulatory hurdles and transform organizational mindsets, plus the importance of business leaders taking ownership of the implementation process. Curious to find out more about customer-centric banking?  Follow us on LinkedIn: ->Backbase ->Jouk Pleiter  ->Tim Rutten  ->Henning Soller Step into the future of finance ->Check out our content hub (00:00) - Intro (01:18) - McKinsey research on AI’s projected impact in banking (03:33) - What’s working vs. what’s still just an experiment (09:49) - Why AI projects fail to scale  (14:29) - How regulatory concerns slow AI adoption (18:23) - Finding the right balance with AI rules (22:08) -Why AI adoption hinges on clear data policies (26:31) - How AI-powered agents are streamlining processes (29:15) - Why customers struggle to embrace automation (32:51) - Why AI success depends on business leadership (37:08) -What’s next for AI-driven transformation (40:50) - Episode wrap-up

    41 min

  3. 6 FEB

    Retail banking’s next chapter: primacy, personalization, and digital transformation

    Episode 34 of Banking Reinvented explores the changing landscape of retail banking and how banks can secure long-term profitability. Host Tim Rutten and Backbase Founder/CEO Jouk Pleiter are joined by special guest Max Flötotto, Senior Partner at McKinsey & Company, who is co-leading the firm's Retail and SME Banking work globally. Together, they examine the current state of retail banking, discussing “fake growth,” rising competition, and the potential of AI to transform banking operations. Tune in to gain insights into the strategies of leading banks and learn why those investing in personalization and AI are set to win over their customers. Curious to find out more about customer-centric banking?  Follow us on LinkedIn: -> Backbase -> Jouk Pleiter  -> Tim Rutten  -> Max Flötotto Step into the future of finance -> Check out our content hub (00:00) - Welcome to the ‘Banking Reinvented’ podcast (00:25) - Introduction of Max Flötotto from McKinsey (01:54) - Record profits, interest rate tailwinds, and hidden risks (05:04) - Why many banks’ recent success is not sustainable (07:53) - The rise of fintechs, neobanks, and niche players reshaping the market (10:43) - The importance of granular segmentation and personalization (11:59) - How chatbots, automation, and modernized tech stacks improve efficiency (17:04) - Why banks must become their customers’ primary financial partner (24:16) - The mobile app as the new banking growth platform (33:10) - Leadership mindset, regulatory challenges, and tech debt (37:36) - How change-makers inside banks drive transformation (41:34) - Key takeaways (45:50) - Episode wrap-up

    50 min

  4. 28 JAN

    Beyond IT: how CTOs are shaping strategic leadership in banking

    Episode 33 of Banking Reinvented explores digital transformation in banking, highlighting how platform-centric thinking and strategic CTOs are key to driving long-term growth. In this episode, host Tim Rutten is joined by Mayur Vichare, Director of Strategy & Value Consulting at Backbase. Together, they discuss why banks need to transition from product-centric to platform-centric strategies, as well as the risks of overfocusing on short-term growth. They also examine how CTOs are taking on a more strategic role in shaping the future of banking. Tune in to gain insights into the key strategies that set high-performing banks apart from laggards, with actionable insights on using the latest innovations to achieve sustainable growth. Curious to find out more about customer-centric banking? Follow us on LinkedIn: -> Backbase -> Jouk Pleiter  -> Tim Rutten  -> Mayur Vichare Step into the future of finance -> Check out our content hub (00:00) - Welcome to the ‘Banking Reinvented’ podcast  (00:34) - Introduction of Mayur Vichare and his role at Backbase (01:42) - Mayur’s reflections on how banking has evolved in recent years  (03:59) - The challenge of IT spend versus value (09:41) - The stark difference between leaders and laggards in banking (12:15) - Why platform-centric thinking outpaces product-centric approaches (15:34) - Understanding the evolving role of CTOs in banking (17:23) - The misalignment of priorities: short-term wins versus long-term strategy (20:13) - The barriers to digital transformation in banking  (23:02) - Key takeaways (25:28) - Episode wrap-up

    26 min

  5. 21 JAN

    Harnessing the untapped potential of open finance in 2025: a discussion featuring Forrester

    Episode 32 of Banking Reinvented wraps up the three-part series covering Forrester’s Predictions 2025 report for banking, exploring the transformative potential of open finance and its implications for banks worldwide.Host Tim Rutten and Founder/CEO Jouk Pleiter conclude their discussion with guest speaker Huard Smith, Principal Analyst at Forrester, by looking into platform banking, embedded finance, and banking-as-a-service. They also analyze the importance of modular strategies and ecosystem partnerships, which can position banks for success in a competitive landscape. Tune in to discover how regulatory shifts, customer-centric design, and progressive modernization empower banks to thrive in the evolving open finance industry. Curious to find out more about customer-centric banking? Follow us on LinkedIn: -> Backbase -> Jouk Pleiter  -> Tim Rutten  -> Huard Smith Step into the future of finance -> Check out our content hub (00:00) - Welcome to the Banking Reinvented podcast (00:57) - Overview of open finance, platform banking, and embedded finance (04:15) - Global regulatory trends in open finance (Asia-Pacific, Europe, North America) (09:00) - Challenges banks face competing with fintechs (10:20) - Improving customer experiences with modular banking and insights (13:45) - Using low-code tools and APIs to build products faster (19:10) - The role of a "lean core" in driving flexibility and innovation (25:38) - Final thoughts on overcoming legacy systems and modernization (26:51) - Episode wrap-up

    27 min

  6. 14 JAN

    Digitally transforming to achieve operational excellence in 2025: a discussion featuring Forrester

    Episode 31 of Banking Reinvented is the second in a three-part series about Forrester’s Predictions 2025 report for banking, this time focusing on the challenges and opportunities in achieving operational efficiency. Host Tim Rutten and Backbase Founder/CEO Jouk Pleiter continue their discussion with guest speaker Huard Smith, Principal Analyst at Forrester, exploring how emerging technologies like low-code platforms, generative AI, and cloud computing are helping banks transform their modernization efforts and improve ROI. Tune in to discover the critical role of re-architecting workflows and addressing legacy challenges to fully embrace innovation. Curious to find out more about customer-centric banking? Follow us on LinkedIn: -> Backbase -> Jouk Pleiter  -> Tim Rutten  -> Huard Smith Step into the future of finance -> Check out our content hub (00:00) - Welcome to the Banking Reinvented podcast (01:05) - How digital transformation drives efficiency with AI (02:23) - Legacy system challenges and cloud platform benefits (05:06) - Quick cost savings vs. deeper re-architecting efforts (09:17) - Low-code tools and generative AI as modernization accelerators (10:03) - Generative AI’s impact on banking innovation and competition (13:47) - Using generative AI to modernize legacy systems (16:21) - AI-driven productivity and overcoming switching costs (17:01) - Episode wrap-up

    17 min

  7. 7 JAN

    Tackling the erosion of banking customer experiences in 2025: a discussion featuring Forrester

    Episode 30 of Banking Reinvented is the first in a three-part series exploring Forrester’s Predictions 2025 report for banking. In this episode, host Tim Rutten is joined by Backbase Founder and CEO Jouk Pleiter, as well as guest speaker Huard Smith, Principal Analyst at Forrester. Together, they discuss one of Forrester’s predictions for 2025: the continuing decline of banking customer experiences. They also analyze strategies for overcoming legacy systems, the rise of progressive modernization, and the growing role of AI in banking. Tune in to learn how adopting an engagement banking platform can help banks create the personalized experiences that customers now expect.  Curious to find out more about customer-centric banking? Follow us on LinkedIn: -> Backbase -> Jouk Pleiter  -> Tim Rutten  -> Huard Smith Step into the future of finance -> Check out our content hub (00:00) - Welcome to the Banking Reinvented podcast (01:47) - Introduction to Huard Smith (04:54) - What is causing organizational inertia? (07:12) - The evolving regulatory landscape  (11:56) - Forrester’s predictions for 2025  (15:58) - AI and personalized customer experiences (21:39) - Lessons from fintech disruptors  (28:25) - The need for progressive modernization  (33:01) - Adopting an engagement banking platform (36:00) - Key takeaways  (38:24) - Episode wrap-up

    39 min

  8. 30/12/2024

    The new AI wave in banking operations: a discussion with Microsoft

    Episode 29 of Banking Reinvented takes a closer look at how generative AI and agentic architectures are not just tools for efficiency but essential drivers for rethinking operations and enabling innovation in banking. Tim Rutten welcomes Kathleen Woodard, who leads Microsoft’s industry advisory team for banking in the Americas. They discuss AI’s role in streamlining workflows, improving operational models, and accelerating decision-making. The conversation highlights how banks can align leadership, talent, and technology to adopt AI responsibly while navigating regulatory constraints. Tune in to gain fresh perspectives on the transformative potential of AI and actionable insights to thrive in this pivotal era for banking. Curious to find out more about customer-centric banking? Follow us on LinkedIn: -> Backbase -> Jouk Pleiter  -> Tim Rutten  -> Kathleen Woodard Step into the future of finance -> Check out our content hub (00:00) - Welcome to the ‘Banking Reinvented’ podcast (00:38) - Introduction of Kathleen Woodard and her role at Microsoft (01:59) - Generative AI adoption trends and Bain report insights (05:03) - How agentic architectures transform banking workflows (08:58) - Microsoft’s internal use of AI and productivity improvements (10:16) - Challenges with AI adoption in banking (19:16) - Conversational AI and hyper-personalized customer experiences (24:43) - Risks of falling behind in the AI wave (35:00) - A top-down and bottom-up approach to deploying AI (33:40) - Leadership’s role in embracing AI and actionable advice (39:18) - Episode wrap-up

    40 min
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Ratings & Reviews

5
out of 5
3 Ratings

About

In the weekly “Banking Reinvented” podcast, host Tim Rutten welcomes Backbase CEO and founder Jouk Pleiter and other senior banking leaders to explore how banks can go beyond survival and progressively modernize their operations. Learn more about the importance of Engagement Banking, the impact of AI, the challenges of re-architecting legacy banking systems to match customer-centric models, and much more. Tune in each week to get valuable insights into the future of banking. Explore more resources in the Banking Reinvented content hub: https://tinyurl.com/Backbasedotcom

Information

  • Creator
    Backbase
  • Years Active
    2024 - 2025
  • Episodes
    36
  • Rating
    Clean
  • Copyright
    © Backbase
  • Show Website
    Banking Reinvented

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