Branch Evolution Fiserv

Defining and implementing your financial institution’s delivery strategy is not a one-size-fits-all initiative. And it’s not something you do once and call it done. Finding the right approach for your market, your business and your consumers is an ongoing, continually evolving process.

Through our discussion with Terry Johnson, Advisory Services Consultant at Fiserv, we learn about the branch evolution roadmap, which guides financial institutions through the analysis, strategy and execution of an institution’s unique delivery approach. With thoughtful, data-based planning, you can find the strategy that gives you the maximum impact with minimal cost.
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Branch evolution still means different things to different financial institutions, but two key goals are common: improving the consumer-employee relationship and making branch operations as efficient as possible. Join our conversation with James Lubeck, director of Client Solutions Consulting at Fiserv, as we discuss how to use technology to streamline branch operations while building a better accountholder experience. From implementing self-service solutions such as Interactive Branch Kiosk to taking a strategic approach to right-sizing your branch footprint, there are a multitude of ways to gain new efficiencies from your branches.
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Like any business, the strength of a financial institution’s brand in the market it serves can be a key driver for growth and success. Accountholder satisfaction is one of the three pillars of a strong brand, so what can you do to help keep customers or members satisfied? Hear from Karen Kislin, strategic advisor at Raddon®, and Jaime Dominguez, director of Product Strategy at Fiserv, about the role that trust, efficiency and an omnichannel experience play in keeping accountholders satisfied and loyal to your financial institution.

 
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As more consumers turn to digital channels for simple transactions, the in-person experiences that bring accountholders into the branch become more important. The key to helping those experiences turn into long-term relationships? Your branch employees. We speak with Heidi Laviero, client solutions consultant, about the evolving and expanding role of branch employees into branch “all stars” with skills in advising, cross-selling and championing technology.
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Raddon research shows an unexpected banking trend – a return to the branch. In this episode, host Lance Braun speaks with Caroline Vahrenkamp, senior research analyst at Raddon, to learn how changing consumer perceptions hold the key to the evolving role of branches. 
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