Check In by RoomRaccoon

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Check-in by RoomRaccoon is your all-access pass to the world of hospitality — from real-life stories and challenges to the wins that inspire hoteliers everywhere. Each episode features conversations with hospitality leaders, innovators, and entrepreneurs who share fresh insights and practical takeaways to help you run a smarter, more profitable business. Whether you’re a boutique hotelier, guesthouse owner, or simply passionate about travel and hospitality, this podcast is designed to inform, inspire, and keep you one step ahead. For more inspiring content visit: https://roomraccoon.com/more/

  1. BOLD Episode 2 | Turning guests into brand ambassadors at Pineapple House

    6 DAYS AGO

    BOLD Episode 2 | Turning guests into brand ambassadors at Pineapple House

    What does it take to build a boutique hotel brand that guests remember — and return to? In this episode of BOLD, Lesley and Rupert Sykes share how they built Pineapple House into one of Cape Town’s most sought-after stays. From personalised guest journeys to brand-driven design choices, they’ve created an experience that lingers long after checkout. Learn how embracing RoomRaccoon’s tech tools allowed them to focus on what matters most: crafting a seamless, unforgettable stay that keeps guests coming back. 👉 Subscribe to BOLD for more inspiring conversations with hoteliers who dare to do things differently: ⁠https://roomraccoon.com/more/bold⁠ About BOLD BOLD is a showcase series by RoomRaccoon featuring independent hoteliers who aren’t afraid to shake things up. Hosted by RoomRaccoon founder Nadja Buckenberger, BOLD takes you inside the stories of independent hotel owners who are redefining what hospitality can be through creativity and technology.

    19 min
  2. BOLD Episode 1 | Boutique without boundaries: Rethinking hospitality from the outside

    12 AUG

    BOLD Episode 1 | Boutique without boundaries: Rethinking hospitality from the outside

    In the very first episode of BOLD, we meet José Gonçalves, who left behind a 30-year career in IT to build not one, but two stunning boutique hotels operating 35 rooms in Portugal’s Algarve. What began as a family dream is now a thriving hospitality brand defined by local partnerships, sustainable values, and tech-powered service. Tune in to hear how José: Built unique guest experiences using RoomRaccoonRemoved rigid rules like breakfast hoursSupports local producers to drive community sustainabilityScales with systems that empower his team, not complicate it Whether you're running a boutique property or dreaming of opening one, José’s story is a masterclass in bold reinvention. 👉 Subscribe to BOLD for more inspiring conversations with hoteliers who dare to do things differently: https://roomraccoon.com/more/bold About BOLD BOLD is a showcase series by RoomRaccoon featuring independent hoteliers who aren’t afraid to shake things up. Hosted by RoomRaccoon founder Nadja Buckenberger, BOLD takes you inside the stories of independent hotel owners who are redefining what hospitality can be through creativity and technology.

    29 min
  3. Entry 20: A Hotelier at Heart

    27 FEB

    Entry 20: A Hotelier at Heart

    “Hospitality is hard work, but when you love it, it loves you back.” The final entry. Saying goodbye to The Bliss wasn’t easy, but some things never fade. Once a hotelier, always a hotelier. Nadja reflects on how running her hotel shaped her, the lessons that stayed with her, and how they now help her build smarter solutions for hoteliers.About this series: Diary of a Hotelier: From Suites to Software. An authentic, behind-the-front-desk look into the world of hospitality through the eyes of Nadja Buckenberger, a first-time hotel owner. After an unexpected opportunity led her to buy The Bliss Boutique Hotel in Breda, the Netherlands, Nadja shares the thrills, challenges, and unexpected joys of running a hotel. Each episode dives into her journey—from her first days as a hotelier to the operational hurdles that inspired RoomRaccoon, now empowering hoteliers worldwide. Whether you're a seasoned professional, an aspiring hotelier, or simply curious about the realities of running a hotel, Diary of a Hotelier provides an honest, insightful, and relatable perspective on running a successful hotel business. 🔔 Don't forget to turn on all notifications.📖 Read the full diary entry📧 Sign up to get weekly emails🛜 Instagram🛜 LinkedIn🎥 Watch on YouTube

    6 min
  4. Entry 19: Upselling—More Than Just a Room

    27 FEB

    Entry 19: Upselling—More Than Just a Room

    “Guests don’t just book a room—they book an experience. The right upsell makes it unforgettable (yes, even a goldfish!).” The secret to successful upselling? Making it feel effortless. Nadja figured out how—and it’s not about having a smooth-talking receptionist. Nope, it’s all about personalization and catching guests at just the right moment before they arrive. About this series: Diary of a Hotelier: From Suites to Software. An authentic, behind-the-front-desk look into the world of hospitality through the eyes of Nadja Buckenberger, a first-time hotel owner. After an unexpected opportunity led her to buy The Bliss Boutique Hotel in Breda, the Netherlands, Nadja shares the thrills, challenges, and unexpected joys of running a hotel. Each episode dives into her journey—from her first days as a hotelier to the operational hurdles that inspired RoomRaccoon, now empowering hoteliers worldwide. Whether you're a seasoned professional, an aspiring hotelier, or simply curious about the realities of running a hotel, Diary of a Hotelier provides an honest, insightful, and relatable perspective on running a successful hotel business. 🔔 Don't forget to turn on all notifications. 📖 Read the full diary entry 📧 Sign up to get weekly emails 🛜 Instagram 🛜 LinkedIn 🎥 Watch on YouTube

    8 min
  5. Entry 18: Season-Proofing Your Hotel

    26 FEB

    Entry 18: Season-Proofing Your Hotel

    “It’s not always about the weather—it’s about knowing your guests.” Every hotel feels the seasons differently. It’s one thing to know when demand changes—but figuring out why is what really helps you plan ahead. In this episode, Nadja shares how she handled the summer slump when her corporate guests disappeared. About this series: Diary of a Hotelier: From Suites to Software. An authentic, behind-the-front-desk look into the world of hospitality through the eyes of Nadja Buckenberger, a first-time hotel owner. After an unexpected opportunity led her to buy The Bliss Boutique Hotel in Breda, the Netherlands, Nadja shares the thrills, challenges, and unexpected joys of running a hotel. Each episode dives into her journey—from her first days as a hotelier to the operational hurdles that inspired RoomRaccoon, now empowering hoteliers worldwide. Whether you're a seasoned professional, an aspiring hotelier, or simply curious about the realities of running a hotel, Diary of a Hotelier provides an honest, insightful, and relatable perspective on running a successful hotel business. 🔔 Don't forget to turn on all notifications. 📖 ⁠Read the full diary entry⁠ 📧 ⁠Sign up to get weekly emails⁠ 🛜 ⁠Instagram ⁠🛜⁠ LinkedIn⁠ 🎥 ⁠Watch on YouTube

    5 min
  6. Entry 17: Dynamic Pricing & Revenue Strategies

    26 FEB

    Entry 17: Dynamic Pricing & Revenue Strategies

    “You operate in a dynamic industry—let your prices reflect it.” Setting the right room prices is one of the trickiest parts of running a hotel. Nadja shares how a well-intended Sunday rate drop ended up costing her big time. She dives into dynamic pricing and other revenue strategies—like focusing on guest loyalty—that can be a total game changer. About this series: Diary of a Hotelier: From Suites to Software. An authentic, behind-the-front-desk look into the world of hospitality through the eyes of Nadja Buckenberger, a first-time hotel owner. After an unexpected opportunity led her to buy The Bliss Boutique Hotel in Breda, the Netherlands, Nadja shares the thrills, challenges, and unexpected joys of running a hotel. Each episode dives into her journey—from her first days as a hotelier to the operational hurdles that inspired RoomRaccoon, now empowering hoteliers worldwide. Whether you're a seasoned professional, an aspiring hotelier, or simply curious about the realities of running a hotel, Diary of a Hotelier provides an honest, insightful, and relatable perspective on running a successful hotel business. 🔔 Don't forget to turn on all notifications. 📖 Read the full diary entry 📧 Sign up to get weekly emails 🛜 Instagram 🛜 LinkedIn 🎥 Watch on YouTube

    8 min
  7. Entry 16: From Engineer & Hotelier to CEO & CPO

    28 JAN

    Entry 16: From Engineer & Hotelier to CEO & CPO

    “Mistakes are part of the journey—fail fast, learn faster, and keep pushing forward.” Nadja may no longer greet guests at the front desk, but she’s still serving them—this time through RoomRaccoon’s innovative solutions. Tune in to hear how she embraced her role as CPO and how Tymen transitioned from engineer to CEO. About this series: Diary of a Hotelier: From Suites to Software. An authentic, behind-the-front-desk look into the world of hospitality through the eyes of Nadja Buckenberger, a first-time hotel owner. After an unexpected opportunity led her to buy The Bliss Boutique Hotel in Breda, the Netherlands, Nadja shares the thrills, challenges, and unexpected joys of running a hotel. Each episode dives into her journey—from her first days as a hotelier to the operational hurdles that inspired RoomRaccoon, now empowering hoteliers worldwide. Whether you're a seasoned professional, an aspiring hotelier, or simply curious about the realities of running a hotel, Diary of a Hotelier provides an honest, insightful, and relatable perspective on running a successful hotel business. 🔔 Don't forget to turn on all notifications. 📖 Read the full diary entry 📧 Sign up to get weekly emails 🛜 Instagram 🛜 LinkedIn 🎥 Watch on YouTube

    14 min
  8. Entry 15: MVP to Today—How We Built It Bootstrapped

    28 JAN

    Entry 15: MVP to Today—How We Built It Bootstrapped

    “Staying lean and scaling fast isn’t easy, but it’s worth it.”Building a SaaS business takes serious funding—unless you get creative. In this entry, Nadja and Tymen share how they stayed bootstrapped and launched their Minimal Viable Product (MVP) in just one year. Discover their resourceful journey and how they turned constraints into opportunities! About this series: Diary of a Hotelier: From Suites to Software. An authentic, behind-the-front-desk look into the world of hospitality through the eyes of Nadja Buckenberger, a first-time hotel owner. After an unexpected opportunity led her to buy The Bliss Boutique Hotel in Breda, the Netherlands, Nadja shares the thrills, challenges, and unexpected joys of running a hotel. Each episode dives into her journey—from her first days as a hotelier to the operational hurdles that inspired RoomRaccoon, now empowering hoteliers worldwide. Whether you're a seasoned professional, an aspiring hotelier, or simply curious about the realities of running a hotel, Diary of a Hotelier provides an honest, insightful, and relatable perspective on running a successful hotel business.🔔 Don't forget to turn on all notifications.📖 Read the full diary entry📧 Sign up to get weekly emails🛜 Instagram🛜 LinkedIn🎥 Watch on YouTube

    8 min
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About

Check-in by RoomRaccoon is your all-access pass to the world of hospitality — from real-life stories and challenges to the wins that inspire hoteliers everywhere. Each episode features conversations with hospitality leaders, innovators, and entrepreneurs who share fresh insights and practical takeaways to help you run a smarter, more profitable business. Whether you’re a boutique hotelier, guesthouse owner, or simply passionate about travel and hospitality, this podcast is designed to inform, inspire, and keep you one step ahead. For more inspiring content visit: https://roomraccoon.com/more/

Information

  • Creator
    RoomRaccoon
  • Years Active
    2024 - 2025
  • Episodes
    23
  • Rating
    Clean
  • Copyright
    © RoomRaccoon
  • Show Website
    Check In by RoomRaccoon