Ep. 23. UX writing in the fintech industry, and how to get out of the customer's way - Yael Ben-David, UX writer at Fundbox

Yael Ben-David is one the most thoughtful UX writers in the industry. She’s written numerous blogs and has spoken at several conferences on how to make sure UX writers and content designers prove the value of their work.

Today, we take a look at some of the regulations surrounding the fintech industry which make writing for it so difficult. Plus, we explore the ultimate question: how do you get out of the customer’s way?

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