How Intercom Successfully Implemented Outcome-based Pricing | Darragh Curran (CTO at Intercom)

Darragh Curran is the CTO at Intercom. Among many other things, he's been responsible for the successful shift away from seat-based and more towards outcome-based monetisation.

What you'll learn:

1. How Intercom's pricing evolved over the years
2. Why sometimes the CTO is the best owner of pricing
3. When outcome-based makes sense
4. How outcome-based pricing and AI can start a flywheel

Where to find the guest:

Darragh Curran: https://www.linkedin.com/in/darraghcurran/

Intercom: https://www.intercom.com/

Fin: https://fin.ai/

Where to find Tjitte and Money on the Table:

LinkedIn: https://www.linkedin.com/in/tjittejoosten/

Substack: https://moneyonthetable.substack.com/

Company: https://revfixr.com/

Inquiries:

tj@revfixr.com