Inside Michigan State University’s T&E Program Makeover

Managing a T&E program for thousands of employees is a balancing act between efficiency, adoption, and delivering value. With thousands of faculty, staff, and students traveling for business, staying on top of bookings, expenses, and policy compliance can feel like trying to steer a $4.2 billion ship through turbulent waters. Michigan State University (MSU) faced this very challenge, starting with just 54% adoption of their travel and expense (T&E) program. But with the right strategy, tools, and collaboration, they charted a path to success.

In this episode of SAP Concur Conversations, Ed Phillips, University Travel Manager at MSU, and Jeanne Dion, Vice President of the Value Experience team at SAP Concur, share how MSU boosted T&E adoption to 80%. They reveal the role technology played in the transformation, how data shaped their decisions, and why listening to travelers’ needs was key to creating a more user-friendly program. Packed with insider strategies, surprising insights, and real-world solutions, this episode is a masterclass in turning organizational challenges into opportunities—proving that with the right approach, even the most complex travel programs can become a well-oiled machine.

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