The Cultural Quotient | Ideas, tips and stories for developing Cultural Intelligence Ting Claravall & Dr. Catherine Wu

This bonus episode is the very first podcast episode recorded by Dr Catherine long before we started The Cultural Quotient podcast. 

We interviewed Andy Wu, Head of Communication for Draeger South East Asia.

Listen to stories of leading sales teams in Northern China, tried-and-tested strategies to build trust with teams in South East Asia, and lessons learned from building a career in a multinational organisation. 

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Culture is much more than what we can see. Often, it’s the culture that we don’t see that causes the most problems. 

 

In the last episode of season 2, Ting and Dr Catherine explore how your cultural upbringing shapes how you work in teams, why your culture is much more than your nationality, and how you can grow your mental agility to adapt to different cultures like a pro.

Listen to stories from Dr Catherine’s visit to Cambodia and Ting’s recent experience as a leadership facilitator.

Oh and listen till the end to find out about our little surprise! 

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Culture shapes how we relate to power and authority but adapting is also important as professionals navigate different organisations with different cultures. 

In this episode, Ting and Dr Catherine discuss power distance, a cultural dimension that affects how people communicate and make decisions. 

Listen to the stories of how they met each other as volunteers for a school for migrant workers, Dr. Catherine’s research on the interplay of cultural intelligence and English competence, and Ting’s experience of working in organizations with very different expectations for authority and autonomy.  

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What is high context communication?

Why Americans have a negative association with indirect communication?

Can you be comfortable with conflict and avoid open disagreements at the same time?

In this episode, Ting and Dr Catherine speak with Professor Xiao-Ping Chen from the University of Washington in Seattle about different communication behaviors across culture and how to measure your own intercultural communication style using the icEdge (Intercultural Communications Edge) survey, the first scientific tool to assess high and low context communication based on Edward Hall classic description of cross-cultural communication. 

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In today’s multicultural workplace, being able to adjust our personal communication styles - as quickly as we shift from meeting to meeting - is key to being an effective manager. 
In this episode, Ting and Dr Catherine trade ‘war’ stories on the frustrations that inevitably arise from a mismatch in cultures… whether that’s investigating an issue with the team, pushing back on project scopes with clients, or how culture unconsciously dictates how we give and receive feedback (and if this was catered for in ‘the sandwich’ coaching method!).  
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Season 2 kicks off its first episode with tales from Ting’s time travelling around Europe. 
From boarding the plane at Changi Airport to shopping for presents at a Swiss night market, Ting shares stories about various interactions with locals as Dr Catherine walks her through the cultural concepts that account for her observations and experiences. 
Hear about how national culture inevitably shows up in business and affect customer experience, why cultural intelligence should be part of customer service training, and how to make travelling out of one’s comfort zone a little bit less intimidating…

Give us 5 stars or leave us a comment, question or feedback. We'll be happy to hear from you. Enjoy the show!