TrustTalk - It's all about Trust

Severin de Wit
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TrustTalk - It's all about Trust

Trust is the invisible force that shapes our world, and at TrustTalk, we're committed to exploring its many dimensions. Join us as we engage with thought leaders from all walks of life to discuss the role of trust in every aspect of our world. From personal relationships to business, technology, society, and beyond, we explore the wonders of this essential human emotion. It's a journey you won't want to miss.

  1. 11 DEC.

    Force for Good, Leadership with Purpose and Trust

    Our guest today is John Blakey, author of Force for Good, to explore how leaders can embrace a purpose-driven approach to build trust, inspire teams, and create lasting impact in a skeptical world. John discusses the transformative power of leadership centered on values and purpose, moving beyond traditional profit-driven models to foster deeper connections and resilience. Drawing on his practical framework, he shares insights into the “UP, IN, and OUT” dimensions of leadership, guiding leaders to connect with their purpose, maintain personal motivation and well-being, and inspire trust among their teams. The conversation addresses the challenges leaders face in today’s postmodern landscape, where skepticism and mistrust often dominate, and emphasizes how intentional actions can bridge trust deficits. With practical tools like purpose journaling, value alignment, and random acts of kindness, John offers a clear and engaging guide for leaders seeking to navigate complexity and motivate others authentically. This episode sheds light on what it means to lead with integrity and purpose, providing useful strategies for anyone aspiring to become a force for good in an ever-changing world.

    21 min

  2. 26 NOV.

    War, Alliances, and Trust: Navigating an Unstable Era

    In this episode of TrustTalk, my guest explores the fragile dynamics of trust in today’s world of shifting alliances and escalating global tensions. With Richard Ned Lebow, emeritus professor of international political theory at King’s College London, we dive into the critical questions shaping our era: Can NATO hold firm in the face of unprecedented challenges? Will Europe step up to redefine its role in global security? How do rising tensions between China and Taiwan and the ongoing conflicts in Ukraine, Israel, and Gaza reshape the landscape of international trust? For those intrigued by the interplay of politics, war, and peace, this conversation offers sharp insights and historical perspectives illuminating how alliances are forged and fractured. Ned Lebow reflects on the lessons of history, from Cold War divisions to the present-day struggles for strategic autonomy in Europe, providing a roadmap for navigating the complexities of international trust in an increasingly unstable era. If you’re passionate about understanding the forces shaping our world—whether it’s the push and pull of diplomacy, the challenges of leadership, or the role of trust in global cooperation—this episode is for you. Join us as we explore what’s at stake for peace, security, and the future of international alliances in these turbulent times.

    30 min

  3. 13 NOV.

    Religion and Trust

    In episode 102 we meet Adam Seligman Professor of Religion at Boston University He talks about the profound dynamics of trust, religion, and human rights in today’s society. Seligman, a prominent thinker in religion and social theory, shares his insights on the difference between trust and confidence. Confidence, he explains, is based on predictability and the security of known outcomes, whereas trust is a leap into the unknown, requiring a willingness to take risks and embrace uncertainty. Trust, he argues, requires humility and an openness to others’ perspectives. Adam reflects on how religious communities traditionally provide a shared basis for confidence through common rituals, beliefs, and practices. Beyond this, religion introduces a “vertical axis” of meaning, linking individuals to something greater than themselves, which allows them to trust those beyond their immediate circles. He explores how this orientation fosters trust across boundaries and strengthens communal bonds. Addressing current challenges, he expresses concern over the entanglement of religion and politics, particularly where nationalism and religious identity merge. This fusion, seen in various countries, often intensifies divisions, fostering exclusion and mistrust rather than unity. He points to examples in Israel, the United States, and India, suggesting that this trend risks further polarizing societies. Adam also critiques the Western emphasis on individual rights, arguing that this focus can overlook the human need for belonging and community. In discussing his article The Tragedy of Human Rights, co-authored with David Montgomery, he explains that while human rights are essential, they often privilege individual autonomy over collective well-being. He shares an example from Uganda, where local communities prioritized reintegrating former child soldiers to promote communal healing, contrasting with Western approaches that focus on punitive justice. Reflecting on modern society’s complexity, he notes that the many roles people assume today—such as family members, professionals, and community participants—allow for "hiding" different parts of themselves, which was less common in smaller, more tightly-knit communities. This complexity makes trust more necessary, yet more challenging to achieve, as shared understanding and common values are increasingly fragmented by social media and individualism. Adam concludes by portraying trust as a “generative” force that can build new futures, not only on a personal level but also with political implications. Through his work with CEDAR, an NGO focused on community engagement across differences, he shares how an openness to others can bridge divides, foster social resilience, and reduce conflict.

    26 min

  4. 23 OKT.

    The Subtle Art of Trust: Curiosity and Connection

    In this episode of TrustTalk, we talk with Anne de Graaf, Corporate Affairs Director at Heineken Cambodia. Drawing from her extensive experience in finance, diplomacy, and leadership, Anne shares her unique perspectives on the role of trust in international business and cross-cultural environments. We explore how trust is built over time, not as a simple transaction, but as a complex, deeply personal process. Anne also discusses the importance of body language in fostering trust, the role of curiosity in high-stakes negotiations, and how cultural differences impact leadership and relationships. She offers a powerful analogy comparing trust to music, emphasizing the significance of pauses—moments that allow relationships and trust to grow. Join us as Anne reflects on her career journey, from working in European diplomatic circles to leading teams at Heineken Cambodia, highlighting the importance of authenticity, relationships, and intuition in leadership. This insightful conversation sheds light on how trust can bridge gaps across cultures and lead to meaningful, sustainable outcomes.

    24 min

  5. 8 OKT.

    The Placebo Effect and the Role of Trust

    In this milestone episode, Andrea Evers, Professor of Health Psychology at Leiden University, joins us to discuss her expertise on the placebo effect and its significant relationship to trust in healthcare. Andrea explores how patient expectations and trust can shape surprising medical outcomes and influence trust in doctors and the broader doctor-patient relationship. She explains how the placebo effect is more than just a "sugar pill" and emphasizes the power of positive expectations for enhancing the impact of real medical treatments. Andrea also discusses the important role that communication and the environment of care play in boosting or diminishing these effects. Listeners will learn how trust, both in past experiences and in current healthcare providers, plays a critical role in how patients respond to treatments. Finally, Andrea touches on future research opportunities, including how the placebo effect can be better integrated into clinical practice to improve patient outcomes and reduce medication use. This insightful conversation offers a deep dive into the psychology of medicine and the vital role trust plays in healing.

    23 min

  6. 19 SEP.

    Trust and Control: Does it Empower or Restrict?

    Our guest for episode 99 is Frédérique Six, Associate Professor of Public Governance at the Vrije Universiteit Amsterdam and a visiting professor at the GOVTRUST Centre of Excellence at the University of Antwerp. She explores the complex relationship between trust and control within organizations, particularly those that perform public tasks such as healthcare, education, and policing. She explains two main perspectives on the relationship between trust and control. The traditional view sees them as substitutes, where more control means less trust, and vice versa. However, she advocates for a more nuanced view, where trust and control can complement each other. When controls are experienced as enabling rather than coercive, they help build trust by promoting fairness, predictability, and ethical behavior. She also discusses her use of motivation theory, which distinguishes between intrinsic and extrinsic motivation. According to this theory, employees perform better when their basic psychological needs—autonomy, competence, and relatedness—are met. Frédérique explains how these needs are influenced by control systems and how this balance affects both trust and motivation within organizations. Frédérique highlights the multifaceted nature of trust, noting that it is context-dependent but guided by a universal sequence: a trustor assesses the trustworthiness of a trustee and decides whether to take a trusting action based on that assessment. She explains that while trust is influenced by situational factors, there are common elements across different contexts, which makes trust a universal yet complex phenomenon. As the discussion concludes, Frédérique reflects on the challenges faced by young researchers studying trust. She believes that identifying and challenging deeply held beliefs about trust and control will be crucial for advancing trust-based governance. While this is high-risk research, she encourages young professionals to question the status quo to drive meaningful change.

    21 min

  7. 5 SEP.

    Trust in American Institutions

    Our guest today is Henry Brady, Professor of Political Science and Public Policy at UC Berkeley, California, about the decline of trust in American institutions. Henry explains that trust in key sectors, such as the military, media, and higher education, has been steadily eroding since the 1970s, influenced by events like the Vietnam War, Watergate, economic inequality, and political polarization. He discusses how different events and historical contexts have led to varying levels of trust in these institutions, noting that while trust in the military has fluctuated due to wars and national crises, trust in other institutions has generally declined due to broader societal changes. He also examines the growing polarization of trust along party lines, with Democrats and Republicans displaying contrasting levels of trust in institutions like the media, police, and higher education. This polarization complicates efforts to address institutional reform and governance, making it harder to find common ground. He emphasizes how declining trust affects daily life, such as during the COVID-19 pandemic, where mistrust in public health institutions led to widespread misinformation and vaccine hesitancy. Henry highlights the role of economic inequality in eroding trust, arguing that rising inequality and increasing diversity have fostered a sense of distrust and division among Americans. To rebuild trust, he advocates for stronger local media, improved civic education, and initiatives like citizens' assemblies that encourage dialogue and understanding across divides. He also emphasizes the importance of addressing systemic issues to build trust at a societal level, suggesting that focusing on fairness, institutional performance, and civic engagement is key to fostering a more trusting society. As the discussion concludes, Henry reflects on the challenges facing young researchers studying trust. He suggests that while there is some understanding of how to build trust on an individual level, more research is needed on how to foster trust on a larger, societal scale. His insights offer a thoughtful exploration of the complexities surrounding trust in American democracy and potential strategies for rebuilding it.

    29 min

  8. 22 AUG.

    Trust in Action, From Blame to Restorative Justice

    Our guest today is Sidney Dekker, Professor and Director of the Safety Science Innovation Lab at Griffith University in Brisbane, Australia. He explores the negative effects of a blame culture in organizations and advocates for a restorative justice approach. He explains how blaming leads to a lack of honesty and authenticity, negatively impacting organizational learning, performance, and safety. He explains that a blame culture causes individuals to hide mistakes rather than address underlying systemic issues. He emphasizes that restorative justice focuses on impacts, needs, and obligations rather than rule violations and consequences. He also touches on the concept of human error, arguing that it should be seen as a consequence of deeper organizational troubles rather than the cause. The focus should be on understanding why people made certain decisions based on their goals and knowledge at the time, rather than blaming them for errors. Throughout the interview, Sidney provides practical examples to illustrate his points. He cites the Apollo 13 mission as an example of successful crisis management through trust in frontline operators and focusing on what is working rather than what is broken. He discusses the importance of including multiple stakeholder perspectives to learn and improve organizational practices. When addressing severe cases like a dam breaking due to government negligence, Dekker argues for a restorative approach to accountability. This involves truth-telling, repentance, and actions to repair harm and address the needs of affected individuals. He also connects his views to Kant's philosophy, suggesting that while past actions cannot be undone, the relational consequences can be addressed through restorative practices. He reflects on recent incidents of inappropriate behavior in organizations, stressing the need to address broader sociological issues rather than just individual behaviors. Trust, built on compassion and empathy, is fundamental to fostering a just and safe organizational culture. Sidney concludes by emphasizing the importance of trust in both professional and personal contexts, highlighting its role in collective success and his commitment to promoting restorative justice in organizational safety practices.

    22 min
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Trust is the invisible force that shapes our world, and at TrustTalk, we're committed to exploring its many dimensions. Join us as we engage with thought leaders from all walks of life to discuss the role of trust in every aspect of our world. From personal relationships to business, technology, society, and beyond, we explore the wonders of this essential human emotion. It's a journey you won't want to miss.

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