#112 Alex Cummings & Doug Donovan: The Intersection of Training and Data

This episode features Alex Cummings, CEO of FlowPath, and Doug Donovan, CEO of Interplay Learning.

Interplay Learning has developed cutting edge training technology for the essential skilled trades. Users are able to train and practice hands-on learning from any device or even in VR. 

The FlowPath team has created an industry leading CMMS, focused on simplicity and the user experience for Technicians in the field. 
 
Alex and Doug discuss the importance of using FM technology, like FlowPath, to collect data in real time, and how to effectively leverage data to train and cross-train employees. They also discuss best practices in standardizing training programs, and how this can lead to a better customer experience.
 
Enjoy!

Chapters

00:00
Introduction and Background

02:27
Interplay Learning's Training Platform

05:18
Training Students in Trades

08:01
The Importance of Training for Retention

10:40
Customer Support and Training

12:37
Data Collection and Training Programs

15:04
The Impact of Technology in Facilities Management

16:29
Standardizing Training Programs

21:08
Best Practices for Training and Learning

24:47
The Biggest Impact on Doug's Career

26:26
The Biggest Impact on Alex's Career

28:03
Conclusion

Interested in closing the skills gap? Check out our friends at Interplay Learning!