77 episodes

We are here to help you develop best practices for building great client/customer relationships. Hosted by John & Angel Ondo with their decades of marketing and customer service experience. John & Angel Ondo. John is a four-time Emmy award-winning TV/Film Producer. Angel leads customer service teams during the day and runs a home-based cupcake business on the weekends. On each episode we discuss Branding, Marketing, Media Ideas and we always throw in a food recipe or tip, because food is about relationships. New episodes drop on Thursdays.

Marketing Media & Cupcakes John & Angel Ondo

    • Utdannelse

We are here to help you develop best practices for building great client/customer relationships. Hosted by John & Angel Ondo with their decades of marketing and customer service experience. John & Angel Ondo. John is a four-time Emmy award-winning TV/Film Producer. Angel leads customer service teams during the day and runs a home-based cupcake business on the weekends. On each episode we discuss Branding, Marketing, Media Ideas and we always throw in a food recipe or tip, because food is about relationships. New episodes drop on Thursdays.

    Super "Game" Commercial Review

    Super "Game" Commercial Review

    More interesting than the actual game, the commercials on this year's Super Game made some impressive statements. John and Angel review their favorite ads based on how well they made the connection between the brand and the content. John's commercial and documentary background leads to his belief that its not enough to have a memorable ad, it must remind you of the actual brand who made the ad. Fresh out the morning after the game, we review these ads and you can also listen to our podc...

    • 29 min
    4 Training Tips - Avoid A Drone Disaster

    4 Training Tips - Avoid A Drone Disaster

    Welcome to episode 75 of Marketing Media & Cupcakes, where we bring best practices for your business. This week John and Angel discuss best practices for your business. Angel has been training staff at her Fortune 500 company for many years. Traning is critical to having a consistent voice for your customers and clients. She shares 4 quick tips that can help your training be more effective. John is a licensed drone or (UAV) pilot. Aerial photography is a great way to enhance your business...

    • 37 min
    Email Best Practices

    Email Best Practices

    Email remains the most accepted way to connect with business communications. Even more so after 2020 and social media platforms becoming less reliable for existing. Angel reviews her best practices for composing emails.1) Be clear and concise 2) Proofread3) Copy back important point or responses4) Use subject lines keywords to get attention5) Don't say anything you don't want to regret later6) If the email has to bounce back and forth more than 3 times, call them. John repeats the phone calls...

    • 42 min
    Setting Effective Goals For 2021

    Setting Effective Goals For 2021

    John and Angel are joined by guest Terry & Nay Dismore, small business owners, as they share ideas on how you can set effective realistic goals for 2021 for your business. They suggest that you shoot for small wins, finding areas that are nagging your productivity and set to resolve those issues. Listen to the right people. Don't let Covid talk discourage your mojo for success.Invest in yourself in 2021 so you can be a better business owner and leader. You can listen to Terry's podcast at...

    • 36 min
    Late Deliveries and Fast Finger Food Ideas.

    Late Deliveries and Fast Finger Food Ideas.

    This week John & Angel discuss how the pandemic and the changing regulations have forced businesses to look at best practices. Angel shares tips on dealing with customers who are upset with late deliveries. Then John shares 5 of his personal favorite documentaries and how they relate to telling a story in our mediaFinally Angel shares 3 quick dishes you can make in just minutes to take to that surprise get together.1. Seven Layer Diphttps://emilybites.com/2019/01/7-layer-dip.html2. Jelly ...

    • 44 min
    Seven words you should NEVER use

    Seven words you should NEVER use

    There are many words and phrases you should avoid in your marketing, advertising and just general communications. John will share 7 words or phrases that you should avoid in your online or broadcast advertising. Angel will share things your customer service team should never say to your clients or customers.John's 7 Words or Phrases you should avoid in your ad copy1) Quality2) Contract3) Guarantee4) Discount5) Cheaper6) Cutting Edge7) WWWPlus John also adds, "Life Changing" and "Limited Offer...

    • 48 min

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