There is no doubt the COVID pandemic has introduced some unique challenges for us, our industry, and customer interactions. But through the changes, positives have emerged; optimism, courage, adaptability and resilience have risen to the surface of our society, although not without taking its toll on mental health. We have heard about the importance of future proofing organisations for the 'new normal' - the Checking In podcast talks about how we 'future proof' ourselves for the challenges we are facing and what may still be to come.