When an OTA Bans You: A Host’s Story of Resilience and Reinvention

Welcome to Boostly Podcast Episode 749.

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In this episode of the Boostly Podcast, guest Elam King shares his challenging journey in the short-term rental business after being unexpectedly banned from Airbnb. Hosted by Boostly, the podcast focuses on providing tools and advice to hosts in the hospitality industry. Elam discusses the events leading to his account suspension, including a shadow ban and the eventual cancellation of $440,000 in reservations. He details the confusion and frustration dealing with Airbnb's customer service and the impact on his business, which at its height operated 20 properties generating over a million dollars in revenue annually. Despite the adversity faced, including legal battles and system glitches, Elam remains optimistic about the future. He discusses potential plans for entering coaching or starting a bookkeeping firm, drawing from his experiences to help others. The conversation touches on broader themes of resilience, change, and finding joy amid business challenges. Elam also emphasizes the importance of building a diversified business strategy and developing a direct booking system as a safeguard against reliance on a single platform like Airbnb.

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