The Uncharted Veterinary Podcast Uncharted Veterinary Community

This clinic is struggling with big changes, leading to being short-staffed, and the kicker? The boss simply cannot hire right now. This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss address a mailbag letter from a practice trying to maintain high-quality care after losing team members, leaving them as a single-doctor practice. They explore how to balance patient and client care while being severely short-handed and whether to make sacrifices or adjust their business model. Andy shares valuable advice on recognizing capacity limits and not trying to be all things to all people, while Stephanie offers practical business solutions, focusing on numbers and pragmatic adjustments. Let's get into this episode...

LINKS
🌟 Dive into Uncharted’s Community Events!
https://unchartedvet.com/upcoming-events/
Join the Uncharted team and special guests on the first Sunday of every month for our member-exclusive Anchor Fest. These events feature virtual workshops, discussion groups, and case studies centered around a monthly theme. RSVP today and be part of the action! Plus, access our extensive Uncharted Knowledge Library, filled with recorded workshops and educational videos you can watch anytime. Don’t miss our Hallway Conversations, where impactful discussions happen, or the Practice Owner Round Tables, a private space for practice owners to connect and share experiences. Join us and make the most of your Uncharted membership!



🌟 Elevate Your Career with the Leadership Essentials Certificate!
https://unchartedvet.com/certificates/
Whether you’re stepping into a leadership role, a new leader, or a seasoned pro, mastering essential skills is key to your success. The Leadership Essentials Certificate program offers seven courses designed to develop your fundamental leadership abilities and open new career doors. Dive into topics like Understanding The Trust Economy, Strategic Planning: Vision and Core Values, Communication Styles: DiSC, Feedback and Coaching, Achieving Team Buy-In, Setting Priorities, and Getting Priorities Done. Complete the full program or pick individual courses that align with your professional goals. Start your leadership journey today!

Upcoming events: unchartedvet.com/upcoming-events/

All Links: linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

How do we balance supporting the team’s well-being with the demands of running a successful veterinary practice? This week on the Uncharted Podcast, Dr. Andy Roark and Stephanie Goss navigate these choppy waters, helping listeners find the perfect balance between personal and business needs. They dive into the importance of using varied measuring sticks for success and how to recognize and accommodate different life phases and priorities. Stephanie and Andy provide a treasure trove of actionable steps to help veterinarians chart a course towards a realistic work-life balance. Let's get into this episode...

🌟 Set Sail for Leadership Success!
Ready to chart a course towards exceptional leadership? The Uncharted Leadership Essentials Certificate is your compass for creating a thriving workplace culture, improving patient care, and guiding your team to success. This all-new program provides 8 hours of on-demand CE, focusing on seven key areas that will help you steer your veterinary practice with confidence and skill. Perfect for leaders at any stage, this certificate equips you to helm high-performing, collaborative teams. Embark on your leadership journey today at https://unchartedvet.com/certificates/.

🌟 Get Your Team Talking with Superheroes ASSEMBLE!
Looking for a fun way to boost team communication? Sign up for our newsletter and download Superheroes ASSEMBLE! This exciting game and training tool, designed by the Uncharted Veterinary Conference team, is now available for FREE. Improve team cohesion and communication by leveling the playing field and helping your team members recognize their own strengths and those of their colleagues. With built-in examples and all the materials you need, this game turns practice challenges into educational and entertaining discussions. Don’t miss out—assemble your superhero team today: https://unchartedvet.com/superheroes-assemble-signup/

Upcoming events: unchartedvet.com/upcoming-events/

All Links: linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

The practice manager at this clinic struggles between business operations and team communication. Dr. Andy Roark and Stephanie Goss address a mailbag question from a medical director struggling with a practice manager who excels in metrics but falters in team interaction. Andy and Stephanie dive into the friction often seen between the business and medical sides of veterinary practices, especially in corporate settings. They emphasize the importance of empathy, trust, and good intent, providing actionable steps to bridge the gap between operations and medicine. They also offer strategies for giving positive feedback and fostering a supportive environment. Let's get into this episode...

LINKS
🌟 Don’t Miss Out on Uncharted's Anchor Fest!
Join the vibrant Uncharted community with our monthly Anchor Fest—an exclusive, members-only virtual event designed to help you excel in practice. Held once a month for about four hours, Anchor Fest features customized workshops, engaging case study activities, and interactive hallway conversations. Next up is July 7th, focusing on "Celebrating and Congratulating the Team." Don’t miss this unique opportunity to connect, learn, and grow with fellow veterinary professionals. Join us at https://unchartedvet.com/event/uncharted-anchor-fest-july-2024/

🌟 Propel to Success with the Leadership Essentials Certificate!
Ready to elevate your leadership game? The Uncharted Leadership Essentials Certificate is your ticket to shaping workplace culture, enhancing patient outcomes, and helping your team thrive. This comprehensive program offers 8 hours of on-demand CE, covering seven crucial building blocks for confident and effective leadership in today’s dynamic veterinary landscape. Whether you’re at the start of your leadership journey or looking to sharpen your skills, this certificate will equip you to lead high-performing, collaborative teams. Start your transformation now at https://unchartedvet.com/certificates/.

Upcoming events: unchartedvet.com/upcoming-events/

All Links: linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

An associate veterinarian who loves their job, is struggling with a practice owner's overbearing management style that pushes the boundaries of work-life balance. The team receives numerous emails and texts on their days off, and the feedback is often negative and micromanaging, creating a stressful work environment. Dr. Andy Roark and practice management super nerd, Stephanie Goss get real vulnerable sharing their own experiences with similar challenges. Together they offer insights into setting boundaries and fostering a positive workplace culture while taking our listeners on another ride to Camp Tough Love. Let's get into this episode...

LINKS
🌟 Master Conflict Resolution at NAVC HiVE with Uncharted!
Join Uncharted at the NAVC HiVE in Minneapolis this June for our Conflict Management Essentials workshop. This one-day, interactive training, available on June 15 or 16, equips veterinary professionals with practical tools to handle workplace conflicts effectively, improve team collaboration, and create a positive work environment. Don’t miss this chance to enhance your conflict resolution skills. Register now at https://unchartedvet.com/conflict-management-training-navc-hive.

🌟 Unlock Success with an Uncharted Membership!
As an Uncharted Member, you can consult colleagues on pressing issues, join free workshops like creating pay scales, and enroll your team leads in specialized summits. Since 2017, Uncharted Veterinary Conference has empowered over 1,000 veterinary professionals worldwide with essential leadership and communication skills. Our programs cover business strategy, conflict resolution, leadership, and culture management, ensuring impactful changes in your practice. Join our supportive, solution-driven community and transform your practice today! Get started at https://unchartedvet.com/membership.

Upcoming events: unchartedvet.com/upcoming-events/

All Links: linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

Shawna Castillo, Director of Care Plans at Otto, joins us to tackle a critical question from a practice manager struggling with client credit limitations. Despite offering CareCredit, Scratchpay, and VetBilling, many clients still face challenges. The burning question: How do we design wellness plans in a way that is not going to make my team or my doctors lose their ever-loving minds? Practice Management super nerd, Stephanie Goss and Shawna Castillo offer their perspectives on this subject. This week's episode of the Uncharted Veterinary Podcast is brought to you by Otto.

Shawna Castillo, with her 20 years of experience in the veterinary and animal health space, brings a wealth of knowledge to this topic. As a leader in people, processes, and technology, Shawna excels in influential team leadership, process improvement, client retention strategies, and customer success enablement. At Otto, she oversees the Care Memberships program, helping veterinary hospitals boost their economy, client retention, team efficiencies, and patient outcomes. Shawna's passion for understanding human and animal motivators and her love for using technology to strengthen the bond between pets, their owners, and veterinarians, makes her the perfect guest for this mailbag.

Stephanie and Shawna discuss the need for care plans, enabling pet parents, especially younger generations, to afford preventative care through manageable monthly payments. They discuss key factors to consider when designing care plans and strategies to overcome common barriers from associate DVMs, team members, and clients. Shawna's insights offer invaluable guidance for veterinary practice managers and leaders looking to implement effective wellness plans without overwhelming their teams. Let's get into this episode...

ADDITIONAL RESOURCES
Otto Care + Uncharted Deal: https://otto.vet/uncharted/
Referenced Article: https://www.avma.org/news/turn-data-when-decisions-get-tough
UVP 233 - Vet vs. Wellness Plans: https://unchartedvet.com/vet-vs-wellness-plans/

UPCOMING EVENTS
⚓ Dive into the Uncharted Medical Director Summit!
Discover a realm designed for medical directors aspiring to elevate their roles. Join us for a one-day virtual summit packed with engaging sessions and workshops led by industry experts. Enhance your leadership impact, overcome challenges in team management, and boost clinical excellence and practice efficiency. Don’t miss this opportunity to transform your practice. Reserve your spot today at https://unchartedvet.com/uncharted-medical-director-summit-2024/

⚓ Boost Your Conflict Management Skills at NAVC HiVE with Uncharted!
Heads up, Minneapolis! Uncharted is hosting an essential conflict management workshop at the NAVC HiVE this June. Our Conflict Management Essentials training is perfect for veterinary professionals eager to create a peaceful work environment. This one-day, interactive training is available on two different dates for your convenience. Explore the roots of conflict, develop emotional intelligence, and learn effective communication strategies. Seize this opportunity to strengthen your team and enhance your practice's conflict resolution skills. Register now and join us at NAVC HiVE: https://unchartedvet.com/navc-hive-conflict-management-training

A frustrated veterinary practice leader wonders why it seems like the details no longer matter to their team. This week on the Uncharted Veterinary Podcast, Practice Management expert Stephanie Goss and Dr. Andy Roark tackle their shortest mailbag question ever: does anyone care about the details? Together, they work through the headspace behind this question, discussing the complexities of veterinary medicine and how to foster honest conversations that lead to accountability. From fecal loops to technician tasks to tardiness, Dr. Andy Roark and Stephanie Goss walk through real-life examples, offering valuable action steps to help the team understand why the details matter. Let's get into this episode...

LINKS
🌟 Join us for the Uncharted Medical Director Summit!
https://unchartedvet.com/uncharted-medical-director-summit-2024/
This immersive one-day virtual event is tailored for medical directors seeking balance in their roles while positively impacting their teams and patients. Led by experienced speakers, our interactive workshops provide actionable insights on team management, clinical practice, and leadership. Connect with peers, gain valuable knowledge, and get re-energized to lead your team effectively. Visit https://unchartedvet.com/uvc-membership/ to learn more and sign up today.

🌟 Join Us for Conflict Training at HiVE in Minneapolis!
https://unchartedvet.com/uncharted-medical-director-summit-2024/
On June 15 and 16, 2024, Uncharted is bringing immersive conflict management training to HiVE Minneapolis. This one-day event will equip veterinary leaders and team members with essential tools to handle conflict, navigate difficult conversations, and improve team collaboration. Spend a day developing real conflict management skills and connect with fellow practice managers or vet nurses and techs. Empower your veterinary career with the skills to confidently manage workplace conflicts and create a positive work environment. Visit https://unchartedvet.com/uvc-membership/ to learn more and sign up today.

Upcoming events: unchartedvet.com/upcoming-events/

All Links: linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag