Hospitality Meets... with Phil Street

Phil Street
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Hospitality Meets... with Phil Street Podcast

Hospitality Meets is a weekly podcast that explores the stories and journeys of people from all walks of life in the hospitality industry. Host Phil Street talks to everyone from founders and chefs to hotel general managers and restaurant managers, as well as engineers, designers, financiers, and even politicians. Through these conversations, Phil showcases the sheer diversity of opportunity that exists within hospitality, and the fun you can have along the way. He also shares insights into the latest trends and challenges facing the industry, and gives listeners a behind-the-scenes look at some of the most exciting and innovative businesses in hospitality. If you're interested in a career in hospitality, or if you're simply curious about the world of hospitality, then Hospitality Meets is the podcast for you. Join Phil for a weekly dose of inspiration, insight, and humor. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy

  1. Hospitality Meets Andrew Evers - IT (Tech) Adventures and Hospitality Hijinks

    SEP 18

    Hospitality Meets Andrew Evers - IT (Tech) Adventures and Hospitality Hijinks

    In the latest episode, Phil brings you an engaging and humour-infused conversation with Andrew Evers, the charismatic Group Director of IT for Rocco Forte Hotels. Grab your popcorn and settle in for an entertaining journey through technology mishaps, personal growth, and the evolving role of IT in hospitality. Key Highlights: 1. Telephone Tales: Andrew welcomes Phil to the iconic Alexander Graham Bell suite at Brown's Hotel in London. Did you know this suite is named after the first telephone call made from (or to) the hotel? Imagine the chaos if they had mis plugged cables back then! 2. IT – Not Just Fixers Anymore: Andrew shares how the so-called IT department has metamorphosed into the all-encompassing technology team, interfacing directly with guests to enhance their experiences. Fixing glitches? That’s old news—we talk about making systems sing! 3. Cable Catastrophes and Overcoming IT Challenges: Enjoy a good laugh with Andrew as he recounts a technical issue involving a misplugged cable. Spoiler: the secret to resolving it is humour and a cool head. Think your IT issues were bad? Think again! 4. The Evolution of an Extroverted Techie: Busting the stereotype of the introverted IT guy, Andrew reflects on his journey from an ultra-social kid fascinated by technology to becoming the IT leader of a luxury hotel brand. No university? No problem! Perseverance, passion, and the knack for self-paced learning worked wonders. 5. Mid-Show Fun: Phil introduces the classic IT term “ID ten T error," which humorously spells out "idiot," bringing light-hearted banter and relatable chuckles. Ever heard of a "problem between the keyboard and the monitor"? The duo laughs over common IT troubleshooting clichés. 6. Balancing Old Charm with New Tech: Step into the architectural maze Andrew navigates while updating technology in historical hotels. How do you modernise without losing the charm? One careful step (and wire) at a time. 7. From Waste to Wonders: In a surprising career detour, Andrew briefly strayed into the world of waste management. Missing the chaos and creativity of hospitality, he eventually returned to where he belonged. Expect some quirky insights and real talk about finding one’s true calling. 8. Passion Over Papers: Andrew's story is a testament to rising through the ranks without formal qualifications. Phil lauds his achievements, and Andrew emphasises that passion and perseverance can trump traditional credentials—take notes, aspiring techies and hoteliers! 9. Crisis Management with Kindness: Andrew doesn’t shy away from discussing the difficult decisions he had to make during crises. His mantra was simple: protect your team and treat everyone with respect, even when the problems seem insurmountable. 10. Closing with Camaraderie: Both Phil and Andrew express their excitement for future advancements and growth. With shared hopes and laughs, this episode wraps up on a note of inspiration and camaraderie. Whether you’re a technology enthusiast, hospitality professional, or a fan of amusing anecdotes, this episode brims with wit and wisdom. Tune in for a hearty mix of humour, heartfelt stories, and valuable insights straight from the trenches (and server rooms) of hospitality IT. Subscribe, rate, and review to stay updated on more such engaging episodes! The Guest Andrew Evers works for Rocco Forte Hotels as their director of IT. He has worked in technology for 27 years and alongside hospitality since 2011. Instagram - a...

    54 min
  2. Hospitality Meets Franck Arnold - Fuel from the Fail Forward

    SEP 11

    Hospitality Meets Franck Arnold - Fuel from the Fail Forward

    😂 Episode Summary: Have you ever wondered how you can meet Kiefer Sutherland, dodge recruitment woes, and still run one of the world's most historic hotels? Well, grab your aprons and notepads because Franck Arnold, MD of The Savoy, spills the beans (and maybe some champagne!) in this rib-tickling yet insight-packed episode. Spoiler alert: It's not all afternoon tea and cucumber sandwiches (Shame) 🍸 🗣️ Key Takeaways: Four-Day Fantasy or Reality? - Ever dreamed of a four-day work week? Franck reveals that some lucky souls in hospitality enjoy this with 10-hour days. Your weekends just got better!Travel and Triumphs - Like Franck, you may find that wandering through global hospitality hubs isn’t for everyone. But if London is your “happy place,” then you’re already halfway to Savoy success!From Culinary Curiosities to Grand Hotels - Franck’s journey began in a hotel school in Strasbourg. From a foodie's dream to managing global icons, his pathway is as diverse as the hotel menus!Fail Fast, Learn Faster - Franck’s mantra: Fail quickly and often for rapid growth. 😂 Turns out, the school of hard knocks has a pretty good curriculum after all.From Military Service to Michelin Stars - Who knew military training could translate to five-star service? Franck's time as a steward in the French Air Force proves that discipline can come with a side of luxury.Innovative Firsts at The Savoy - From electric lights to women smoking in public, The Savoy has always been ahead of its time. It's like the hotel version of a rock’n’roll rebel with room service.Youth Outreach & Celebrity Encounters - Want to recruit the next generation? Maybe letting them meet a celeb or two, like Kiefer Sutherland, might just spark their interest.COVID-era Creativity - How do you jazz up a historic hotel during a pandemic? Just ask Franck about seafood bars and jazz outlets named Solas. Necessity is the mother of delicious innovation!Gordon Ramsay & More – Partnerships for the Win - When you're in the hospitality industry, teaming up with brands like Gucci and chefs like Gordon Ramsay isn't just name-dropping; it's survival of the fanciest.Inclusivity and Diversity - A Recipe for Success - The Savoy champions diversity in hiring, proving that luxury and inclusivity can be the perfect mix.Savoy’s Snazzy Titles and Honours - It’s not all work and no play. The Savoy just bagged the Fairmont Hotel of the Year 2023 globally. Who knew being fabulous could be so rewarding? 🛎️ Big Takeaway: While you might not make millions in hospitality (But some absolutely do), the industry offers a treasure trove of personal fulfilment, global adventures, and, if you’re Franck Arnold, a reason to meet some pretty cool people along the way. Enjoy! The Guest Born in Strasbourg, France, Franck Arnold has over forty years of experience in the hospitality industry. Initially trained as a chef, Franck began his hospitality journey by attending the Hotel School of Strasbourg (France), earning a Hotel Management and Culinary Arts degree, followed by a Masters in Hotel Administration from IMHI Cornell-ESSEC (Paris) and his M.B.A from Henley Management College (UK). Franck has worked in luxury hotels in six European countries including 10 years in the UK, 10 years in the US and five years in Canada. He has worked for well-known luxury brands and independent hotels in North America and Europe including the IHG hotels, The Four Seasons Chicago, The Ritz-Carlton Toronto and The Balmoral. He joined The Savoy in...

    51 min
  3. Hospitality Meets Simon Numphud - Elevating Standards and Building Trust in Hospitality

    SEP 4

    Hospitality Meets Simon Numphud - Elevating Standards and Building Trust in Hospitality

    Today we have the pleasure of speaking with Simon Numphud, the dynamic Managing Director of AA Media. Join us as we delve into Simon's fascinating journey through the hospitality industry, from his humble beginnings in catering college to becoming a leading figure in the industry. In this episode, Simon shares candid anecdotes about the less glamorous side of constant travel and dining, the rigours of maintaining fitness, and the humorous misconceptions his children have about his job. We discuss the evolution of the hospitality industry, touch on the significant changes over the years, and reflect on the incredible growth of hotel facilities, food quality, and even English wines. We'll uncover the history and the importance of the AA star-rating system, Simon's transition from a General Manager to a hotel and restaurant inspector, and the pivotal moments that shaped his career. Additionally, Simon offers insights into the values of trust, integrity, and community in hospitality, as well as the essential role of accreditations in ensuring consumer confidence. Throughout our conversation, we also delve into the personal challenges and triumphs Simon faced, his passion for the industry, and the importance of recognising excellence within this vibrant sector. So sit back, relax, and join us for an enlightening and engaging discussion with Simon Numphud on Hospitality Meets! Enjoy! The Guest Simon has spent his entire career in the hospitality industry, from managing hotels and restaurants through to the last twenty-five years with AA Media. As Managing Director, he is responsible for both AA Hotel and Hospitality services and VisitEngland Assessment services. This includes the various AA and VisitEngland classification and award schemes which in total numbers over 8,000 hospitality businesses. Wider industry involvement includes Fellow of the Institute of Hospitality, Fellow of HOSPA, Chair South West Board of Hospitality Action and Ambassador, Room to Reward Ambassador and regular judge for various national hospitality awards. Simon is passionate about mentoring, having been a mentor for Oxford Brookes University hospitality management students, having studied hospitality there himself during his formative years. X - https://twitter.com/AAHospitality The Sponsor Today’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams. RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app. It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones. Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/phil This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy

    1h 1m
  4. Hospitality Meets James Brown - Bars, Boldness & Big Dives

    AUG 28

    Hospitality Meets James Brown - Bars, Boldness & Big Dives

    Welcome back to Hospitality Meets where today we have a special treat as we sit down with none other than James Brown (no, not the legendary blues singer - Highly original and never been used before joke) the dynamic CEO of Brewdog's bar division as well as being the co-founder of Tipjar. Join us as James takes us through his remarkable journey, from his humble beginnings at a chip shop in rural Scotland to leading Brewdog’s international bar operations. We'll dive into the fun and innovative culture at Brewdog that attracts young, ambitious talent, and explore how they navigate the challenges of opening new locations, including a whirlwind expansion into Ohio and beyond. James shares valuable insights into the importance of in-person social experiences, especially post-COVID, and the unique challenges and rewards of the hospitality industry. We'll also chat about his entrepreneurial venture, Tipjar, a platform revolutionising the way tips are distributed in the hospitality sector. Get ready for an episode filled with entrepreneurial spirit, risk-taking stories, and the captivating energy of the hospitality world. Tune in as we uncover the passion and dedication that drives James and his team to create memorable experiences for both staff and guests around the globe. Enjoy! The Guest Instagram - @james_rides_bikes X - @BrewDogJB The Sponsor Today’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams. RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app. It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones. Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/phil This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy

    59 min
  5. Hospitality Meets Phil Murphy - Career Growth and Resilience in Hospitality

    AUG 21

    Hospitality Meets Phil Murphy - Career Growth and Resilience in Hospitality

    Today, on Hospitality Meets, we dive deep into the fascinating career journey of Phil Murphy, the Managing Director at Hoar Cross Hall Hotel & Spa. Starting his career in leisure and fitness, and facing numerous challenges, including personal tragedy and the unforeseen impact of Covid-19, Phil demonstrates the resilience and dedication required to thrive in the hospitality industry. From restructuring a large spa facility to overseeing a landmark hotel, Phil shares valuable insights into leadership, the importance of relationships, and the power of mutual respect as well as knowing when to say no, as well as yes! Join us as Phil reminisces about his beginnings in hospitality, the camaraderie that fuelled his passion, and the pivotal experiences that shaped his career. We’ll explore his achievements in sustainability, including the creation of a zero landfill business, and his strategies for maintaining high brand standards. And as a special treat, Phil reveals his unique interview question that helps uncover true potential in candidates. Stay tuned for an inspiring conversation filled with wisdom, humour, and life lessons from one of our industry’s seasoned professionals. Enjoy! The Guest Phil Murphy is the Managing Director at Hoar Cross Hall Spa Hotel a 104 Bedroom, 85,000 square foot spa destination. Welcoming over 100,000 guests per year, 400 staff members. Previously he's had roles such as Group Leisure and Spa Operations Manager at QHotels overseeing 26 leisure and spa properties with Experience at Macdonald Hotels, DW and JJB fitness. LinkedIn - linkedin.com/in/phil-murphy-8a3185154 The Sponsor Today’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams. RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app. It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones. Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/phil This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy

    1h 10m
  6. Bonus Episode #27 - Hospitality Meets Timothy Andrews - Compassion and Connections

    AUG 16

    Bonus Episode #27 - Hospitality Meets Timothy Andrews - Compassion and Connections

    We've got time for a cheeky bonus episode this week so today, we have a very special guest joining us - Tim Andrews. Tim is currently a talent manager at Jumeirah Hotels and also the founder of the podcast "Talking Hospitality." With his extensive experience in the industry, spanning from his early days working in a bar in Soho to his current roles, Tim brings a wealth of insights to share. In this episode, we'll be diving into Tim's fascinating journey in hospitality. We'll explore how his diverse background, including a brief stint studying law and working in retail at GAP, ultimately led him to find his true passion in the hospitality industry. Tim will share stories of his experiences working his way up from a glass collector to a cocktail barman, manager, and eventually into the world of recruitment. And some of his stories are off the charts! Along the way, we'll discuss the importance of creating positive work environments and promoting the good aspects of the hospitality industry. We'll touch on the challenges faced by businesses, including staff shortages, low wages, and competition from other industries. Tim will also share his insights on the skills and life lessons he's gained throughout his career and the importance of passion and purpose.. So, whether you're a seasoned hospitality professional or just someone curious about the industry, this episode has something for everyone. Enjoy! The Guest Hospitality isn't just my profession; it's a part of who I am. Growing up and carving a career in London, I've been immersed in one of the world's most bustling hospitality scenes. My story in this industry began with hands-on roles, where I quickly learned that success in hospitality is all about understanding people and their unique needs. For 16 years, I was at the helm of my own 5-star Hospitality Recruitment business. This experience wasn't just about business growth; it was a journey in understanding the heartbeat of the industry – the people who make it thrive. I've always been fascinated by the stories, the challenges, and the triumphs that come with a career in hospitality. In 2023, my podcast, previously known as "Timothy Put The Kettel On," evolved into "Talking Hospitality." This change was more than a rebrand; it was a natural progression of my desire to share the wealth of knowledge and experiences I've gathered. The podcast is my way of giving back to the industry that has given me so much. It's a platform where I can engage with fellow professionals, discuss trends, and explore the future of hospitality in a relaxed, conversational style. Instagram - @timothyrandrews & @talkinghospitality The Sponsor Today’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams. RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app. It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones. Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/phil This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy

    54 min
  7. Hospitality Meets Galton Blackiston - Perseverance and Passion in Hospitality

    AUG 14

    Hospitality Meets Galton Blackiston - Perseverance and Passion in Hospitality

    On this weeks Hospitality Meets I was able to get some time with one of my food heroes, Galton Blackiston, Chef Patron of the quite wonderful Morston Hall. He shares his fascinating journey and insights from and amazing career in the hospitality industry so far. Galton takes us through his early days, starting as a kitchen trainee in the Lake District without any formal culinary education. He reminisces about the tough yet rewarding experience that ultimately led him to become a head chef after a decade of learning. We dive into the challenges and essential nature of sourcing quality ingredients for his restaurant and the importance of the supplier relationship. Galton also shares his thoughts on the ever-evolving nature of the hospitality industry, discussing the impact of staff shortages following COVID-19 and the decision to prioritise staff well-being by closing the restaurant on Mondays. He highlights the need for adaptability and innovation, citing examples of young chefs making their mark in Norwich. And of course we also celebrate Galton's impressive 25-year Michelin star run at Morston Hall along with the story behind it's success. Throughout the episode, Galton emphasises the importance of understanding business and adapting to change. He also discusses the challenges and opportunities within the hospitality industry, stressing the need for caution in managing staff while recognising the potential for growth and success. Join us as we explore Galton Blackiston's remarkable journey, from his humble beginnings, to 25 years Michelin through to his thriving fish and chips business, and learn from his wealth of experience in the ever-changing world of hospitality. Galton's focus on quality and innovation shines through. His entrepreneurial spirit is rivalled only by his cheeky sense of humour and passion for the craft. Enjoy! The Guest Galton is the Chef Patron of Morston Hall Instagram - https://www.instagram.com/chefgaltonb/ The Sponsor Today’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams. RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app. It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones. Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/phil This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy

    49 min
  8. Hospitality Meets Sally Abé - From the Kitchen to the Bookshelf

    AUG 7

    Hospitality Meets Sally Abé - From the Kitchen to the Bookshelf

    In this weeks Hospitality Meets, we have a very special guest - Sally Abé, renowned chef and author who has recently released her memoir - A woman's place is in the kitchen. Throughout her career, Sally has worked at some of the most prestigious restaurants in the UK, including the Savoy, Gordon Ramsay at Claridge's, and the Ledbury. She's here to share her journey, from working as a waitress in golf clubs and bars to becoming a junior sous chef and eventually the head chef at the Harwood Arms, which topped the list of the top 50 gastropubs in 2020. But Sally's story isn't just about her achievements in the kitchen. She's also an advocate for change in the hospitality industry, particularly when it comes to creating a more inclusive and supportive work environment for everyone. She'll be discussing the challenges she's faced as a woman in a male-dominated field, as well as the importance of valuing and nurturing your team. We'll also be diving into Sally's experience writing her memoir, which she describes as "a manifesto for change in the professional kitchen industry". She'll share some of the funny and heart-warming moments from her career, as well as the tough times that have shaped her both personally and professionally. So grab a seat at the table and join us for an insightful and inspiring conversation with the one and only Sally Abé. Trust us, you won't want to miss this one! The Guest Instagram - @littlechefsally The Sponsor Today’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams. RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app. It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones. Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/phil This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy

    46 min
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About

Hospitality Meets is a weekly podcast that explores the stories and journeys of people from all walks of life in the hospitality industry. Host Phil Street talks to everyone from founders and chefs to hotel general managers and restaurant managers, as well as engineers, designers, financiers, and even politicians. Through these conversations, Phil showcases the sheer diversity of opportunity that exists within hospitality, and the fun you can have along the way. He also shares insights into the latest trends and challenges facing the industry, and gives listeners a behind-the-scenes look at some of the most exciting and innovative businesses in hospitality. If you're interested in a career in hospitality, or if you're simply curious about the world of hospitality, then Hospitality Meets is the podcast for you. Join Phil for a weekly dose of inspiration, insight, and humor. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy

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