Caffeinated CX David Powers

in this episode of Caffeinated CX we talk about customer feedback, and more specifically, customer reviews. what they're good for, what they can be used for, what to do with 1 star reviews, and why you should get as many 5 stars as possible. Yeah!


https://linktr.ee/caffcx



---

Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message
Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

hey! on this episode of Caffeinated CX we talk about the ROI of great customer service and customer retention/loyalty. It's a doozy!



https://linktr.ee/caffcx




---

Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message
Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

welcome to the first episode of season 2 of Caffeinated CX.

Today, we're going to be talking about spaghetti, and why spaghetti should a reason to have some compassion and empathy for your customer base.

It'll make sense, I promise.

https://linktr.ee/caffcx


---

Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message
Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

For today's episode we go back to Coffee With Dave, which was Caffeinated CX before Caffeinated CX was a thing.

Enjoy!

Don't worry, new episodes coming soon.

https://linktr.ee/caffcx




---

Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message
Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

Customer service is often one of the toughest jobs out there. Just think about those chaotic Black Friday videos where people get trampled for a TV. Even though things might have calmed down, the treatment of customer service staff remains a big issue. They often get treated poorly by customers and even by their own leadership teams. This needs to change.

Caffeinated CX is all about improving this situation. By focusing on employee experience, we can enhance the customer experience. As Richard Branson says, 'Put your customers second.' This means that if you take care of your employees, they will take care of your customers.

There are different types of companies when it comes to customer service. Naive companies don't care about customer service, while transactional companies see customers as just a paycheck. Enlightened companies understand the importance of good customer service but might struggle to implement it. Natural companies, on the other hand, prioritize the customer in everything they do.

We need to shift our culture to respect customer service and frontline employees more. There's nothing wrong with serving others, and these roles are incredibly important. So, let go of your ego and start valuing customer service for the vital role it plays in every company.



Here's the LinkTree: https://linktr.ee/caffcx


---

Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message
Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

On this episode of Caffeinated CX we talk Contact Center Team Leads and just how important they are to your call floor (hint: they are one of the pillars that keep it up and stable... if the Team Lead program is done right).
From weekly to daily tasks, to coaching, to what metrics they should be held to this episode covers it all. Enjoy!

Also we check out Suno.ai

Battle Against the Cyber Dragon of Kahlereth (Power Metal Album made with Suno): https://youtu.be/qEhHPDaUnWM

https://linktr.ee/caffcx




---

Send in a voice message: https://podcasters.spotify.com/pod/show/caffeinatedcx/message
Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support