How Your Quality Analysts Can Help Improve Your Call Centers' Performance - with Robin Carter-Stuart
Robin Carter-Stuart is the Nominated Representative Coach at TSB Bank. He’s worked in the contact center industry for the past decade, mostly as a Team Leader, a technical trainer and as a sales quality analyst. He’s got a super strong understanding of how your Quality Analysts can contribute to building a world-class coaching culture in your centers, so you lift performance.
Full show notes: https://bravatrak.com/robin-carter-stuart-podcast
Connect with Robin on LinkedIn: https://www.linkedin.com/in/robincarterstuart/
Get your free copy of Game On: https://bravatrak.com/game-on-book
Information
- Show
- FrequencyUpdated Weekly
- Published22 March 2021 at 4:00 pm UTC
- Length14 min
- Episode5
- RatingClean