15 episodes

Welcome to The Conversologist podcast.

Where we talk about the art and science of conversations in the digital space. We know that technology can be a powerful enabler in the customer journey, from marketing to customer service but communication and emotional connection still need to be at the core.

The Conversologist Jam Mayer

    • Business

Welcome to The Conversologist podcast.

Where we talk about the art and science of conversations in the digital space. We know that technology can be a powerful enabler in the customer journey, from marketing to customer service but communication and emotional connection still need to be at the core.

    EP15: How Does Tech Influence Who We Follow

    EP15: How Does Tech Influence Who We Follow

    We all know that our interactions on social media shape the content we see. It’s a fundamental of the algorithm, designed to maximise screen time and deliver an engaged, interested audience to the advertiser.

    But what about the people we connect with? Is it really just the who-knows-who connectedness that I always assumed, or does the tech guide us, like the hand of fate ensuring that two people meet where and when they should?

    In this episode, Jam answers the questions and might make you want to revisit the people you follow. 


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    • 24 min
    EP14: The Clubhouse App: The Next Big Thing In Audiocasting

    EP14: The Clubhouse App: The Next Big Thing In Audiocasting

    Clubhouse is the new player in social media.

    An invitation-only, audio-only app, where members address the room “live” from a virtual stage, Clubhouse sounds good, at least in theory. Forums, discussions groups, virtual talks and even concerts.

    In this episode of The Conversologist, Jam Mayer and Rew Shearer chew the fat on audio’s pros and cons, the culture shift of social media, and first impressions of a new social media app.

    This conversation was unscripted and spontaneous, top-level thoughts only - we’d love to get your thoughts, as we may revisit the Clubhouse app as a topic.

    The Conversologist Show podcast website. 


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    • 26 min
    EP13: A Guide to AI Chatbots

    EP13: A Guide to AI Chatbots

    How does AI even work? What is NLP? LUIS? Dialogflow? Watson? Lex? What is machine learning? What about IOT?

    Once you get beyond the simple rule-based chatbot, things get interesting. And talented guys like Andy Dharmani of ako.ai get busy.

    In this episode of The Conversologist Podcast, Jam Mayer talks to Conversologie’s tech partner Andy about chatbots, AI, NLP, intent, entities, digital humans and more. 

    This conversation was lifted from a February 2019 webinar on AI chatbots. 99% of the conversation is self explanatory, but you may wish to view the webinar slides also. 

    Slides from the webinar - downloadable pdf

    Andy’s website ako.ai

    TheConversologist.show website


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    • 34 min
    EP11: Now We're Talking! Voice Is The New Buzz

    EP11: Now We're Talking! Voice Is The New Buzz

    When Apple released its voice interface in late 2011, watching somebody shouting at their phone repeatedly was good comic relief. Many of us would wait for a quiet moment alone before daring to ask our phone a question.

    Today, via the likes of Alexa and Siri, more and more of us are confidently using voice as our UI. Searching, calling, composing and sending messages, an interface that is arguably the most natural we have.

    More than half of India’s Internet users are doing it. Voice search is seeing massive growth in Asia - India, China, and Indonesia being the top three. And importantly, voice is used more by the younger generation: under 35s are leading the change.

    Why should we be listening to the talk about voice? What are the threats? What are the opportunities? What does it mean for the UX writer or chatbot developer?

    In this episode Rew Shearer and Jam Mayer touch on the topic. And why not? Podcast is the new blog. 🙂



    Hootsuite Q3 Global Digital Statshot / LinkedIn Live Video

    Episode 7 - Why Do We Hate Chatbots?

    Episode 10 - A Conversation With A Black Ops Chatbot Operative

    Podcast website www.theconversologist.show

    More about us www.conversologie.com


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    • 23 min
    EP10: A Conversation With A Black Ops Chatbot Operative

    EP10: A Conversation With A Black Ops Chatbot Operative

    Hillary Black is Head of Strategy and Content at Black Ops, a leading Detroit-based Chatbot agency.

    Their work in conversation design and automation platforms is considered cutting edge, and Hillary as a thought leader in the industry.

    In this episode, Chief Conversologist Jam Mayer talks to Hillary about the daily life and challenges of a conversation designer, essential tools, techniques and insights, and even tips on how to get started as a conversation designer.

    Check out the Black Ops website

    Join our Facebook Conversation Designers Group

    We'd love your comments and feedback at The Conversologist.show 


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    • 48 min
    EP9: Hacks For Designing a Chatbot Personality

    EP9: Hacks For Designing a Chatbot Personality

    How do you develop an engaging chatbot personality in the shortest time?

    Being an in-house radio copywriter forces you to deliver what we usually tell clients is impossible: good, cheap, and fast.

    Rew Shearer’s key to survival in this chaos has been formulae that cut to the chase and streamline the workflow. In this episode Rew discusses his quick trick to developing a chatbot personality that is engaging, effective, and memorable.

    Comments and feedback invited: https://theconversologist.show

    Chatbot Personality: https://conversologie.com/chatbot-personality-creepy/

    Humanising your Chatbot webinar: https://conversologie.com/humanising-your-bot/


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    • 20 min

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