From A Dog's Eye View

Susan Coleman
From A Dog's Eye View

A space to embrace your dog and understand their behavior. Bi-weekly episodes exploring all things positive reinforcement training + effectively communicating with your dog. Because dogs are simple, when their owners have the right information. canineconcierge.substack.com

Episodios

  1. HACE 1 DÍA

    Positive Reinforcement in Dog Training

    A popular topic in the dog training field for trainers and pet parents is Positive Reinforcement. To be honest, before I became a dog trainer in 2012, I didn’t even know that there were different methodologies that were taught in training dogs. I am only knowledgeable and comfortable teaching positive reinforcement techniques. However, I have experienced the other method of training dogs, which is “correction” based, when I signed up for training my Corgi, Hank, in 2005. You have to remember that even as recently as 20 years ago, the big box pet stores like Petco and PetSmart were not as well known and widespread as they are now. In-store dog training classes were not offered until sometime in the 1990s. People didn’t even think about getting their dog trained from a private dog trainer, let alone a pet store. Now, it is common to attend training classes with your dog, and the benefits of it are more well known. It has become more common to seek out a trainer for problem issues at home and/or just basic obedience skills. In fact, a lot of breeders either highly suggest or require that the puppy they have raised, attend basic obedience classes. Dogs went from being thought of as an animal that lived in a dog house outside, to a family member that sleeps in our beds, in a relatively short period of time! When I was growing up, there was no leash law. Very few families on our street had dogs that roamed the neighborhood. The only bad thing I remember about that was the dog poop. No one liked it then when a dog pooped on your lawn, and no one likes it now! I’m sure kids got bit by these dogs, but they were far and few between. Not that many households had dogs like they have today. There are still cities and communities with no leash laws. However, with the threat of rabies from dogs attacking other dogs and humans, leash laws have become the standard. In my early teenage years, my parents took care of my brother’s dog, Rama, for several years while my brother was in college. Rama was not allowed in the house. Rama was not my sole responsibility, but if my Mom told me to walk or feed him, I was happy to do that. I even used to walk him into town, off leash, bring him into the small grocery store and he would stay at the entrance until I was finished with my shopping. That is unheard of in my neighborhood today. If you do walk your dog off leash, you risk paying a fine if the police happen to see you in action. Today, most of the neighbors on my street have dogs. The way we think about dogs has changed. They clearly are family members and because of that, people want the best care for them. Not to say that people didn’t want what was best for their dog back 20-30 years ago, but in general, people are more aware of caring for their dogs. What seems to resonate with pet parents today is positive reinforcement techniques versus correction based methods. People have become more aware of how we care for our pets. How we train them, discipline them, feed them, and provide veterinary care for them, has changed. This all has an impact on the dog’s behavior and well being. There still are people who espouse the correction based methods of training and disciplining a dog, but they are becoming the minority. I remember asking my manager at Petco when I started to become aware of this difference in training, if there was an “old school” and “new school'“ way of training dogs, and he immediately said “Yes!” So back in 2012, when I got the job at Petco, the curriculum there was all based on positive reinforcement. It was written by a well known animal behaviorist named Patricia McConnell. Positive reinforcement is a behavior modification technique. In order to get the dog to do the desired behavior you're looking for, you use something very positive. Most often it is treats, pea sized treats. You can also use a toy as long as the dog doesn't get too excited about the toy. When you're doing repetition after repetition to instill that behavior in the dog, a toy can take up too much time and cause too much excitement. You have to wait until the dog can refocus again on training. However, toys are great after a training session and the dog has some “free time'“ to decompress. The other tool you always have on your person is your voice. You can praise your dog with your voice. The only thing you have to be aware of when using your voice is the excitement level in your voice. If you are too excited with your voice, the dog can get too excited and distracted by that. I happen to use both my voice and treats when shaping a particular behavior. Sometimes if I have been working on a particularly challenging behavior and the dog finally “gets it”, I want to shout for joy. However, I refrain because I want to do even more repetitions without having to spend time calming the dog back down from my excitement. Instead, I recommend giving a jackpot of very small treats and my energy is very happy. The 3 D’s in dog training: distance, duration and distraction Keep the distance from the dog very close, have them hold that behavior for a short duration ( 2-3 seconds), and keep the distractions at a minimum. Always work with your dog keeping these 3 factors in mind. You want to set your dog up for success. This is a great formula to achieve that. As you get in hundreds of repetitions, you can increase the distance by another foot, increase the duration by seconds, and then provide a little more distraction by either the movement of your arm or head, for example. When teaching a dog a new behavior, I always lure the dog right up to his nose to best utilize his sense of smell. I keep it there until I get the behavior I am looking for. I don’t say a word. The command comes later after the dog has done the behavior at least 5-10 times in a row. It is only vocalized while the dog is in the process of doing the behavior you are asking for, and you are 99% sure the dog is in the act of doing the behavior. Within two seconds, I give them a “Yes!” marker word and the treat. After you give them the treat, that is their release, which means they can get up. Then, it’s lots of repetitions, until you are ready to go to the next stage of that behavior. Dogs stay motivated because they love the treat that you're giving them. If they start to get uninterested in the treat, switch to another one that has a different scent. The next stage of shaping a behavior after luring, marking and adding the command is adding a hand signal and making the dog hold that behavior until you release them. I recommend having a treat hand and a signal hand. This eases the weaning off the treats process. They still get the treat within 2 seconds, but it comes from the hand with the treat which is behind your back. When I release a dog from any behavior, a sit, down, or stay, I personally slap my leg and say, “Okay!”, and take a step backwards. That step backwards makes the dog want to follow you. Most likely, they will get up to get the treat (again within two seconds). Back in 2012, when I was doing the online courses at Petco, the curriculum said to reward the dog within 2 to 3 seconds. By the time I left in 2016, they changed that to reward the dog within 2 seconds. One second can be the difference between keeping the dog's attention and them moving on and deciding what's next. The human should be in control of what’s next for the dog, not the dog. When dogs are left to make decisions, they make dog decisions. These dog decisions usually don’t mesh with the human’s decisions. Even if you give your dog a command that they have some free time and no longer have to be in communication with you, you are the one telling them that. This is what effective and clear communication is all about. We can't talk about positive reinforcement without also talking about what if the dog doesn't sit? What do we do then? Sometimes the dog won't naturally sit. So, we might have to apply a little pressure right at the base of their back where the tail is, and just gently push their butt down. Sometimes that will work, depending on the dog. Other times, maybe your treat isn't motivating enough. I always advise having two to three different types of treats. Dogs will get used to and kind of bored with that one taste and smell. You bring in a brand new smell, they're motivated to work again. If your dog is just unruly and does not want to pay attention, then I say change the venue. Instead of training in your kitchen, go into the living room and try there. You may have to go outside and throw the ball a few times to release any pent up energy. Better yet, go for a nice long walk. If the weather is not conducive to walking that day, put the dog on a treadmill! A tired dog is a good dog. A dog that has had their energy drained is more submissive and receptive to learning. Remember, you have to keep the distractions very few so that you can hold their attention. So many of my clients say with puppies that their puppies have attention deficit disorder. Well, they don't. They just can't stay focused on you for very long. That is very common. Keep the training sessions short, maybe 10-15 minutes or until you notice that your dog is starting to get too distracted too easily. Also, check your energy. Maybe you are losing your patience and starting to get frustrated. Take a break or pick the training session up later. Always end the session with an easy “Sit”, and release them. You are the one ending that conversation, not the dog. We can’t talk about positive reinforcement without talking about discipline. When you are searching for a dog trainer, it is advisable to find out how the trainer disciplines dogs. Dogs are going to misbehave just like children will. How does the trainer handle this? In my opinion, there is no tolerance for hitting

    15 min
  2. 25 FEB

    How Dogs Learn

    Dogs learn skills from different sources. They learn from their humans and they learn from each other, if they are part of a pack of dogs. For this episode’s purpose, I am going to focus on how dogs learn from their humans and how integral our part in their learning process is. Our energy, our confidence, and our body language, all play a part in their success or failure to learn. What Gary and I are really teaching is the humans, and how to communicate across a species, in a manner that is positive and effective. The dogs are usually the easy part! One of the first things to keep in the forefront of your mind while working with dogs is that you have to be the most important thing to your dogs for the right reason. If you aren’t fun and positive, why would they want to work for you? If you are always using a stern voice and giving very little praise with low enthusiasm, the dog isn’t as apt to follow your commands. As Gary always says, “You can’t phone it in”, meaning, you can’t fake it. If you pretend to be be fun or happy for your dog, your dog will pick up on this and not be as willing to work for you. From a dog’s eye view, you are not authentic. This leaves some doubt in the dog’s mind that you are not the leader they need. They really want to work for someone who knows what they are doing and has a confident air about them. Otherwise, they will hesitate and possibly lose interest in you. From what I have learned, the only way to get the confidence needed to communicate with a dog is through practice. With the coaching of a professional dog trainer, you will be taught to carry yourself in a way that displays confident and calm body language. For example, if you are hunched over when communicating to your dog, this is a more submissive position than if you are standing straight up. What comes natural to you as you are working with your dog may be sending a more submissive signal to your dog because of your posture. On top of that, if you are hesitant or not comfortable with communicating, your dog will pick up on this and may not respond. If you are too assertive, you are crossing over the threshold of assertiveness to frustration. Now, your dog really won’t listen to you! You have to do your homework and work on this calm and assertive energy. It was something that definitely did not come natural to me. However, when a professional pointed out to me to act like I am talking to my children when it is imperative that they do something, I adapted that energy more easily. When you really think about it, communicating with a dog is a skill. The only way to get better at a skill is to practice. It’s like learning how to play the piano. You have to be disciplined enough to practice on a consistent basis, you have to learn to read the notes, and you have to be open to being taught by a professional. You don’t just wake up one day and know how to play Beethoven’s 5th Symphony! I see transformations in most clients after several sessions working with them. There has to be a willingness to learn and change the way they may have been communicating with their dog, in order for this transformation to happen. I love to see this because I also see how the dog responds to them. The dog starts looking to them for direction and helping them to solve what’s next for them. It’s so rewarding as a trainer to see that and I never get tired of witnessing it. Along side of being important to your dog is you must have a way to mark their behavior as the one you are looking for. There has to be a reward base. Gary actually prefers the word “stimulate” over “reward”. Rewards can lock people into one thing - treats. It’s the first thing that comes to most people’s minds. If you are using treats, I always recommend having a few different types while always making sure they are healthy treats. The treats that are 100% of that ingredient, like freeze dried chicken or salmon, are great. The treat only has to be the size of a pea for the dog to work for it. Dogs can get tired of the same taste, so change it up if needed. Rewards or stimuli can take on different forms. There can be a verbal stimulus. We all say “Good boy!” or “ Good girl!” When we say this, our energy is very positive. When I am doing repetitions of a particular skill, such as the “Down” command, I will say “Yes!” as soon as the dog is in the down position. Then, I will repeat “Good down” to reiterate the command, especially if they are in the process of learning the down behavior. The “Yes!” is also confirmation to the dog that this is what you are asking them to do. Another reward can be a toy or playing tug with a toy. It is equally important to remember that not every dog is motivated by the same stimulus. My dog, Ebi, is more motivated by treats than by toys. Treats work very well with her in shaping behaviors. She may be motivated by a toy for a little bit, but not for as long as I need her to be when doing repetitions of a new behavior. Gary’s dog is more motivated by playing tug and working until she gets to play that tug with him. She still enjoys treats, but they have a different effect on her than a game of tug does and she is motivated to work towards that reward. When Gary finishes a dog, that means the dog no longer needs a leash or collar. Gary and the dog are a team because they have practiced and completed so many repetitions of the same behavior under so many different distractions, that the dog knows exactly what he wants. He discovered how that dog understands and learns that skill and what keeps the dog motivated to learn. It is important to add that Gary makes sure he gears his training according to each dog’s drives and motivations. Knowing what motivates your dog is key to the learning process. Recognizing breed traits is very important in finding the right reward to match the energy of the dog. If you are working with a terrier with a high prey drive, you will not be able to sustain successful repetitions if your reward is to play tug with your dog. Better yet, a squeaky toy will not be the best reward for this type of dog either. It can ignite that prey drive and you will not have any luck in your training session. Now, all your dog will care about is that squeaky toy. They have passed the threshold of being able to give you a calm sit to vibrating with instinctual energy that will make them possibly lunge for that reward. If you create so much excitement in the dog while completing your repetitions, it will take quite some time to calm him down. Remember, even if the dog is siting or in a down position, his brain is on the verge of exploding and working so hard to hold that sit or down position, that he forgets what you even wanted to teach him. There is a time and place to apply this type of highly excited energy to good use when training a dog to be a protection dog, for example. This cannot be achieved without also teaching the dog an “Off” switch. Gary will explain this more in detail in a different episode when we discuss training security, protection, police, and search and rescue dogs. I will admit that after Ebi learned all her behaviors, I got pretty lax at being excited when she did what I asked her to do. I took it for granted that she would do these commands. At the same time, I had pretty much abandoned the treats, I didn’t feel they were necessary anymore. It took me working with Gary to point that out to me. Gary always says, “You like getting a paycheck from your employer, right? Well, so does your dog!” You may not need a paycheck immediately after completing a task. Once a week or bi weekly is suitable to keep you motivated to do your job. Getting a bonus every now and then or a pat on the back, definitely keeps us humans motivated. It’s the same for dogs. After learning a particular skill, they don’t need a treat every time they do it, but every now and then, will keep them motivated. When working with your dog, you are also building an association that learning equates to fun. Dogs learn best when they know there is something in it for them and it’s fun. If you aren’t having a good day and you’re pretending to be in a good mood, your dog will pick up on this and not want to work for you. This is when we tend to get frustrated and think it’s the dog’s inadequacies, not our own. My advice when this occurs is to pick up the training session again when you can give your dog 100% of yourself. Your dog deserves it! Dogs learn in pictures, not movies. As you stimulate the behaviors over and over again, it’s the association and repetition that takes the picture in the dog's head. Dogs learn through association repetition. “The behaviors we stimulate are the behaviors we accelerate”. If you stimulate a behavior, right, wrong, or different, you get more of it. Everything in a dog’s eyes is seen as the singular. So, there's one and more ones and some ones and no ones. They'll never understand that five and two are seven. They'll just know that more ones plus more ones is more ones. It’s as if they take a picture of what your body language was at the time that the stimulus was given. You can even see the wheels turning in your dog’s head when they are learning a new behavior. They are trying to figure out what you and the environment looked like when they got that reward. Then, it’s like magic. Suddenly, they make the connection of what they had to do in order to get that reward. Again, I get so excited when I see this magic happen that I want to shout for joy. I have to refrain from doing so, because I can interrupt the learning process! “Find the picture you want, stimulate that behavior, and do it in a manner that doesn't interrupt.” When talking about shaping the “Sit” behavior, Gary will get a

    21 min
  3. 11 FEB

    Meet My Mentor and "Dog Trainer Friend", Gary Flynn

    One of the features of “From A Dog’s Eye View” podcast is to bring in experts from my community of Cleveland, Ohio, whose profession it is to work with dogs in different capacities. I will be hosting other professional dog trainers, groomers, vets, breeders, and many more. There is so much involved in caring for a dog and my mission is to bring you the best advice. One of my guests, who will be on several episodes, will be Gary Flynn. Many of you have probably heard me say, “Let me see what my dog trainer friend, Gary, thinks about this issue you are having”. In a separate episode, Gary and I will talk about how we met. I feel that Gary’s extensive experience with dogs merits an episode dedicated to how he got started, so that you can understand why I refer to Gary when I get stuck and can’t quite figure out the proper approach for a certain dog. Gary was exposed to dogs while he was in the military and he always just somehow fell into a position where it wasn't exactly the job that he signed up to do. For example, when he first went to Germany, he was a heavy wheeled vehicle mechanic. Within just a couple weeks of being there, he ended up being the base liaison between his unit and all the subunits, to the local MAN service center in Neckarsulm. Upon returning to the states, he was infantry and a good soldier at Fort Benning. He was on the commanding general staff and worked protocol, which involved taking care of foreign VIPs and heads of state. Since he was such a good soldier, he would be grabbed for certain duties, one of which included working with the Georgia Canine Search and Rescue Team. Search and Rescue was a natural fit for Gary because navigating and staying in the woods was Gary’s comfort zone. That was his job as a light infantry scout. The main person he worked with at Georgia Canine Search and Rescue was Curtis Flatt of River Bend, Georgia. His son, Steve did search and rescue too. Gary and his wife stayed with the Flatts occasionally as he was getting out of the army. His family welcomed them into their home. Everybody in River Bend knows their family because his great uncle was the Flatt of Flatt and Scruggs, who wrote the theme song for the Beverly Hillbillies. That song was frequently played at the many Sunday dinners Gary and his wife had there. With the influence and great teaching from the Flatts, Gary started working with dogs and saw what they could do. For example, he saw a drown victim recovery where the dogs marked the location of the bodies that were partially submerged in the water. He also saw an Alzheimer's patient who had walked away from the residence. They found her just a little scratched up and returned her to her home. Those experiences really made Gary understand the amazing capabilities of dogs and want to explore search and rescue even more. (The picture above is Gary with his Belgian Malinois, Tasha, at Ground Zero on 9/11) The more search and rescue work Gary was involved with, the more it made him realize that initially he was giving all the credit to the dog. One could argue that it probably still belongs there, but the truth is, it's the handler's ability to read their dog, and it's the ability to install a clear reward base that is in forward motivation that the dog will work for. Training a dog to find something is what they do all the time. We ask our dog to go find his ball or go find Mom or Dad. What we are actually doing is shaping a dog to do a particular task. In reference to shaping a dog for search and rescue, you are teaching the dog to actually work for an odor, ignore everything else, ignore the other dogs, the people, the horses, the ATVs, the generators, the 800 other searchers on your area of ground zero. This was the type of shaping Gary loved to do. Gary also discovered while working with these dogs that not every dog was capable of handling that level of stress of working through those distractions. What happens when you start to escalate them and move their drives, they don't remain clear headed. For example, everyone has seen this in your pets at home. Some dogs, as soon as they start to get really excited, they get frantic. They have no behaviors other than the instinct to escape. It’s that fight or flight response. They're bouncing all over the place and they're just very frantic. So, not every dog can do what is asked of them to the same level. Selecting dogs and training dogs specifically for search and rescue, became a passion of Gary’s. When he was honorably discharged from the army, he moved to Vermillion, Ohio. He graduated from Amherst and started working with a gentleman by the name of Benji McPeak. Benji was a retired sheriff's deputy and a Vietnam War veteran and was definitely Gary’s mentor. Benji was the master trainer of the North American Search Dog Network. He was responsible for training the bomb sniffing dogs to work at the Seoul Olympic Games in 1988. Two of the seasoned trainers who Gary worked with were Cliff Lindsey and Joe Clement. Cliff operated out of Sault Ste. Marie, Michigan and worked with Bloodhounds. Joe was the president of North American Search Dog Network. This type of environment laid a strong foundation for effectively conducting search and rescue missions. Gary was fortunate to land a job working with such a prestigious group of experienced trainers, but being the rookie of the group, he realized he had to do the grunt work. Cleaning kennels. Being optimistic and a hard worker, he learned that cleaning kennels was a very important part of the job. He got his hands on every dog. He learned each dog’s personality and traits. It wasn’t just the motion of cleaning the kennel, letting a dog out for a morning break, and throwing food down. He had to manage each dog. A job that would be unpleasant to a lot of people was actually very beneficial to Gary and helped him gain more knowledge about dog behavior. The dogs that Gary was managing were coming from countries like the Czech Republic. A lot of these dogs had shutzhund titles. Shutzhund is a German word meaning “protection dog'“. It focuses on three different levels of developing dogs for tracking, obedience and protection work. They are also carefully bred to ensure the highest quality of dog. Today, a dog that is imported from Europe with Shutzhund level 3 (the highest level) can cost upwards of $70,000. Some of the dogs in these kennels were BH's, or Begleithund, which means “Basic Handling”. This is a title given to dogs who have been evaluated for their temperament and obedience in many different situations. ‌ Working with this caliber of trained dogs propelled Gary into forming OSDA, which stands for Ohio Search Dog Association. They are still in existence today. His main goal was to provide professional search assets to any public service agency that had the sole responsibility for a specific search and rescue mission. Sometimes that would fall under the fire department, sometimes the sheriff’s department. It all depended upon what was going on and who was to grab custody of the mission at hand. Very quickly after forming OSDA, Gary started working dogs doing homicide evidence recoveries for the FBI. He also did work for the SBI unit (Special Bureau of Investigation) under Dennis Gunsch and Micheline Taliano. Within just one month of being in business, Gary was called to the same county three times to go find searchers. Two of those calls were search dog teams. Gary knew he had to formalize OSDA to increase the efficiency of these search teams. His goal was to categorize it as a 501 C3 business, a not for profit charity that functioned as a public service agency. It based its standards primarily off of the NAPWADA and NASDN (North American Search Dog Network) standards. These were already recognized standards. NAPWADA stands for North American Police Work Dog Association. Its main purpose is to assist all law enforcement agencies in the training and certifying of police dogs to adhere to their established standards through continuing education at the local, state and national levels. Determining what was certifiable and strictly following these high standards required a certain level of training. There can be no gray areas. The dog might be able to do a specific task, but not in the manner that is in accordance to these standards. Now it's not a matter of IF the dog did it, it's HOW the dog did it. One of Gary’s proudest and rewarding search and rescue tasks was his first federal deployment at ground zero on 9/11. Three of the four dogs were certified by OSDA! This included Gary’s Belgian Malinois, Tasha, Mike Palumbo’s black lab, Lucas, and Kelly Clark’s German Shepherd, Evil. The fourth handler, Terry Trepanier and his amazing Golden Retriever, Woody, was Gary’s dayshift partner. Just to emphasize again, a lot of dogs would not be able to handle the level of stress and be able to confidently maneuver their environment under control and command with no leash and no collar. A leash and collar can be a death sentence to a disaster dog working under the rubble. Gary’s experience at 9/11 will be a future episode you won’t want to miss! (Gary and Tasha - 3rd from the left with his team at Ground Zero) As Gary was becoming more in demand and experienced at search and rescue work, he noticed a transition in training the dogs. The dogs he started off working professionally, were hard dogs, kennel dogs, that were worked as inventory. A lot of them had never been underfoot in someone’s home. They had Schutzhund titles, did bite work, searched for articles, but not much odor training and definitely not a family pet. The transition occurred when Gary started training dogs to follow an odor with a clear reward base system to get and keep them motivated. Being the leader that the dog requires which involv

    17 min
  4. 28 ENE

    Get to Know Susan Coleman

    Welcome to From a Dog's Eye View! I am so excited to begin this new adventure of podcasting with all of you! I have been thinking about doing this for over two years, and finally it has come to fruition. I will strive to bring you the most accurate and clear information about dogs in a way that will be relatable to you. I was drawn to this type of platform as a way to get solid facts about dogs to an audience that I feel is craving information that makes sense to them. Over the years, clients have told me that they read or saw ways to handle certain issues on the internet. I agreed with some of the info, and others I did not at all. My guests and I will have frank discussions about some of the easy and fun issues we deal with, but also some of the very difficult issues we come across, which will help you sort through some of the confusion. But first, I would like to give you some background information about myself and how I ended up becoming a dog trainer. It all started back in 2005 with my family dog, Hank, who was a Corgi. So, it has been a while! It took eight years of not really knowing how to effectively communicate with Hank, before he bit my daughter. He had sent up plenty of warning signs like air biting, lifting his lip when growling, his body becoming stiff, the whites of his eyes showing, his pupils getting enlarged to the point where they looked black, and charging at us. We didn’t know how bad these signs were and how uncomfortable Hank was in certain situations. After all, it took him eight years before he actually lunged and bit my daughter. A decision had to be made. Finding a home for Hank or getting some professional help. Finding a home for Hank was not an option for me. Instead, I found an excellent dog trainer. When he came to the house and helped me, that's when I decided I wanted to do what he did and become a dog trainer. He gave me so many tips. One of which included walking Hank in a structured way, twice a day: first thing in the morning, and then another one later in the afternoon, for at least a half hour each walk. He suggested my morning walk take place as soon as we woke up, even before I had my cup of coffee! I made that sacrifice. I was so determined to make it work. You can click on this link “My story” on my website, where I go into more detail about my experience with Hank. After he bit my daughter, that's when I decided to do whatever it took to rehab him. After all, I had already invested 8 years of trying to do what I thought was best for Hank. I wanted to do as much research as possible. I was even taking notes while watching episodes of “The Dog Whisperer” with Cesar Millan. I remember asking a friend if she did that too and she gave me a funny look. That’s when I knew I was more interested in dog behavior than the average person. The myth that you can’t teach an old dog new tricks is just that. A myth! The dog trainer also noticed that I needed to change some other things, including a new way to feed Hank. We had to address his food aggression issue. That is a story in and of itself that I will share in a later episode. The dog trainer believed that everything had to be done from a position of leadership. I hadn’t realized that up to that point, Hank was making all the decisions in the house, not me. In 2012, I started looking for a job as a dog trainer so that someone could train me. After 6 months of searching and then pursuing Petco, they finally agreed to hire me! Petco had a great program online, which was based on using positive reinforcement techniques. It was written by a well known dog behaviorist, named Patricia McConnell. The training program also included 6 weeks of observing a Petco mentor and another 6 weeks of me teaching a class while my mentor observed me. My last year at Petco, I was designated the mentor for all of the Cleveland surrounding stores and worked with many wanna be dog trainers. I soon discovered that this job that came so natural to me, was not for everyone! Only a small percentage of the apprentices actually remained dog trainers for so many different reasons. The two top reasons had to do with customer service type situations. The first reason that swayed wanna be trainers away was feeling comfortable with being a “people person” and knowing how to handle the pet parents, even in sticky situations, in order to provide them with the best customer service possible. If you are the person who prefers dealing with dogs rather than people (I would hear that frequently), dog training is not for you! The other main reason was not every puppy or dog was so cute and compliant that it was all fun and games! I took it upon myself to find an outside source to send the most difficult dogs I encountered. Petco did not want us dealing with any aggression. I will go more in to detail about this with one of my upcoming guest, Chuck Stella, from Elite K911. However, I had excellent managers that were so supportive and helped me grow the dog training department by offering obedience classes and puppy playtimes. I really did look forward to each day I worked there. I am forever indebted to the management there because of the experience it gave me. I stayed at Petco for four years and was exposed to so many different dogs. Rescue dogs, purebred dogs, even dogs with disabilities. I really enjoyed working with their pet parents and helping them. I soon realized that dog training wasn’t just about training the dogs. It was more about empowering their pet parents to communicate with their dogs. It was most effective when the pet parent was consistently clear, to the point where it left no doubt in the dog’s mind what they were being asked to do. I loved to hear from the humans “Oh! It’s really me you are training!’ Then, the gratification I felt and still feel after all these years, when you actually get the dog to sit, stay, or come to you. It still amazes me that an animal can be taught to do these specific skills, (Pictured above: Nico, the Belgian Tervuren, Josie, the Golden Retriever, and Teddy, the Golden Doodle, in a class at Petco) After about four years, one of my clients approached me and told me he wanted to make a brochure for me. It took me a little while to figure out what this generous offer really meant. I always had the intention of going out on my own, but I still wasn’t quite ready. However, I took him up on the offer and left Petco later that year to start my own company, Cleveland Canine Concierge. He even designed my logo, which I am so proud to share with my clients. I will be eternally grateful to this person I refer to as Dan the Man! On 1/6/17, Cleveland Canine Concierge was formed. Now, I was able to help people with their dogs in their homes. I was no longer just limited to the classroom environment at Petco. All throughout this process, I had a mentor, and it was somebody I actually mentored while I was at Petco. His name is Gary Flynn. Gary will be a frequent guest on my podcast, talking about all things about dogs. Whenever I had a question, or something was over my head, I would call Gary, and he would help me out. He came on several appointments with me. One of those appointments was a client who was having issues with his Invisible Fence. I had no knowledge of how the system worked and Gary showed me and the client how to train the dog on the electronic collar used for this system. From that day forward, I have been able to help many clients with their Invisible Fence as well as do-it-yourself home boundary systems. (Gary Flynn and his German Shorthaired Pointer, Bella) After nine years of being on my own, I realized all the different issues that come up when talking to people about dogs. I started thinking about a different way to reach people other than the people who have reached out to me for help. I tossed around the idea of a podcast, but didn’t think it would be possible. Yet, here we are! I thought podcasting would be a great way to get the message out, and it's fun! I will be bringing in guests in my community to talk about things like veterinary care, nutrition, grooming, therapy dogs, how to get your dog to swim, and where to take them swimming. If you like this post, please click on the heart emoji underneath the video. I hope you will tune in to my future episodes. We have a lot of exciting things to talk about! Thanks for reading Canine Concierge! Subscribe for free to receive new posts and support my work. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit canineconcierge.substack.com

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A space to embrace your dog and understand their behavior. Bi-weekly episodes exploring all things positive reinforcement training + effectively communicating with your dog. Because dogs are simple, when their owners have the right information. canineconcierge.substack.com

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