24 min

Member Already Cancelled? This is what you need to do‪.‬ Geronimo Unfiltered

    • Entrepreneurship

What do you do when a member cancels their subscription?

Do you a) put through the cancellation and move on with your life OR b) are you willing to give this tactic a go that might just get them to stay?

Team, we’re coming into a new season and we all know what that means - cancellations begin to rise as motivation dips. 

But it doesn’t have to be this way. We have a powerful FORMULA that not only has the power to change their minds, BUT even if they do - you’ll be able to replace them instantly.

And it ALL happens in the Exit Interview.

You’ll hear: 

THE Exit Interview script (spoiler: it’s a gamechanger)

The most powerful question you can ask that 9 times out of 10 will save the cancellation

The secret offer that will bring them back in 3 months and cost you NOTHING!

The real reason why people aren’t ever going to re-sign with your gym…


… and a whole lot more 

Want to stop your members from even wanting to cancel? Check out our episode on How to Bring a Member BACK from the Brink of Cancellation here.


WANT MORE:

To say thank you for listening to the pod we’d like to gift you a FREE session to brainstorm a 3 Step Action Plan for your gym or fitness studio so you know EXACTLY what step you need to take to grow. Book in yours here


Find out more about working with Geronimo at thegeronimoacademy.com


Want to follow along behind the scenes? Check out @thegeronimoacademy and @hey.doza

What do you do when a member cancels their subscription?

Do you a) put through the cancellation and move on with your life OR b) are you willing to give this tactic a go that might just get them to stay?

Team, we’re coming into a new season and we all know what that means - cancellations begin to rise as motivation dips. 

But it doesn’t have to be this way. We have a powerful FORMULA that not only has the power to change their minds, BUT even if they do - you’ll be able to replace them instantly.

And it ALL happens in the Exit Interview.

You’ll hear: 

THE Exit Interview script (spoiler: it’s a gamechanger)

The most powerful question you can ask that 9 times out of 10 will save the cancellation

The secret offer that will bring them back in 3 months and cost you NOTHING!

The real reason why people aren’t ever going to re-sign with your gym…


… and a whole lot more 

Want to stop your members from even wanting to cancel? Check out our episode on How to Bring a Member BACK from the Brink of Cancellation here.


WANT MORE:

To say thank you for listening to the pod we’d like to gift you a FREE session to brainstorm a 3 Step Action Plan for your gym or fitness studio so you know EXACTLY what step you need to take to grow. Book in yours here


Find out more about working with Geronimo at thegeronimoacademy.com


Want to follow along behind the scenes? Check out @thegeronimoacademy and @hey.doza

24 min