I'm excited to meet with business coach Jose Charles. He has been a tremendous help in expanding Pure Plumbing and Air and Pure Plumbing DFW. Jose provides great insights into why disciplined management, accountability, and clear communication are critical to success in the trades and home services industries. With a background in industrial engineering and years of global corporate experience, brings a unique viewpoint to management coaching, particularly through the Management Action Program (MAP). Together, we explore MAP's basic principles—focus, accountability, and teamwork—and why these qualities are critical for long-term company success. Jose's combination of anecdotes and practical advice emphasizes the need of cultivating a corporate culture that values growth, humility, and significance. His views are encouraging and helpful for anyone looking to grow their business. Pepe Charles’ diverse background spans over 40 years, including experience in international business management with such companies as Procter & Gamble, S.C. Johnson & Son, Inc, Best Foods, and Casino Data Systems. Prior to joining MAP, his Senior operational assignments included Sales & Marketing, Brand Management, General Management and Regional Management. His extensive P&L responsibilities have included several turnarounds in Europe, Latin America and the United States. As a MAP Senior Consultant, he prides himself in the long term relationships he has with his clients and the resulting improvements that these organizations have experienced. He consults with a wide range of organizations throughout the Southwest. He has served on the Board of Directors for MAP and is currently playing the Team Leader role for Arizona, Nevada and Northern California. He has an Industrial Engineering degree from Universidad Anahuac in Mexico City, and an MBA from the London Graduate School of Business in London, England. Episode Highlights: [01:50] Fun fact: Jose and I met years ago at the gym. [03:04] It was time to find a business coach, and Jose became our new coach. When the student is ready, the teacher arrives. [04:42] The mutually beneficial exchange of value. [07:29] Jose has a variety of experiences and brings a wealth of knowledge to the table. [10:01] We learn about high potential programs and how companies make big Investments with people they see potential in. [11:51] We are always auditioning. [12:49] We are in the customer service business and just happened to provide plumbing and air conditioning services as well. [13:33] Jose explains the MAP program. The six fundamental functions of the professional manager, the MAP triangle, which is based on three fundamental principles, focus, accountability, and teamwork. [14:13] The best executive coach is somebody that actually was a practitioner of the MAP system. [19:44] How Jose helps leaders specifically in the trades grow their management team. [20:22] It all goes back to the six fundamental functions of the professional manager, which are communicating, planning, organizing, staffing, controlling, and leading. [24:55] The golden rule of accountability. Attack the problem, not the person. [29:13] The importance of understanding your target audience. [32:52] Critical goal setting and KPIs. [33:29] Identifying five strategic priorities for the business that all have to be quantifiable. Having a layer of accountability all through the process. [34:47] How people build a business. [35:37] Jose talks about the three elements of the triangle. One of them is problem solving and team building. [38:07] Why would an intrapreneur want to work at a company that is working with a MAP consultant? [40:54] When a company owner has the humility to accept a coach, it shows the team how much they care. Resources & Links Related to this Episode Pure Plumbing & Air Pure Plumbing & Air Facebook Alexis Aranda Instagram Jose Charles - MAP Consulting Jose Charles LinkedI
