Host: Carrie Tuttle Guest: Ben Smith Most leaders are trained to lead from the neck up. Ben Smith spent the first half of his career doing exactly that. Ben Smith, a seasoned President and CEO with over 20 years of executive leadership experience, joins Carrie for a deep conversation about leading beyond the mind, and how learning to listen to more than just his intellect changed the way he leads. Now focused on board and executive advisory work, Ben has led organizations through growth, complexity, and transformation, managing large portfolios, major budgets, and diverse teams across Canada and internationally in the new home real estate development industry. He split his career between running his own consulting firm and serving as CEO of a VC-backed software company. Ben shares what happened when his industry fell off a cliff, his clients dropped to a tenth of their previous volume, and how he held a senior leadership team together while people were being let go. He explains his framework for “four intelligences”: the mind that thinks, the heart that emotes, the body that senses, and the soul that knows, and why integrating all four helps leaders build trust and make steadier decisions. Carrie and Ben dig into what it really means to “embody” leadership, how to build psychological safety so teams tell you the truth, and why he believes business should exist to serve people, not the other way around. This episode is a must-listen for leaders who want to thrive through the inevitable uncertainty of business. QUOTE-WORTHY MOMENTS: “If you don’t get the outcome you want, would you still be happy with what you did along the way?”“The mind thinks, the heart emotes, the body senses, and the soul knows.”“I don’t see business as something that we’re serving. I see that business needs to serve the humans.” EPISODE HIGHLIGHTS Emotions are intelligence, and they produce data points leaders can use in decisionsDescartes' “I think, therefore I am” and how 400 years of prioritizing the mind has left leaders under-using their other intelligencesThe four forms of human intelligence (mental, emotional, physical, and spiritual) and why leaders are only trained to trust oneHow Ben's software company shifted from “grow at all costs” to conservation mode when the real estate market dropped 210%Why honesty and consistent “rhythms” (like never rescheduling meetings) build trust during a crisisThe difference between hard truths and surprises, and why teams can handle the former but not the latterUnderstanding and regulating emotions can help leaders navigate challenges effectivelyWhy AI is pushing leaders to develop the human capacities machines don't haveA story of trusting an employee's gut feel over the data, and what happened when the team finally listened to itRedefining leadership: the business exists to serve the humans in it, not the other way aroundEmbracing the concept of embodiment enhances decision-making It's important to ask team members for their insights and feelings to foster open communicationA missed deadline can signal misalignment rather than poor performanceLINKS FROM EPISODE Ben Smith on LinkedIn: https://www.linkedin.com/in/bensmithinc/ Website (Soulful CEO): https://www.soulfulceo.org/ Leading your first sales and revenue team? Learn more about the Lead With Engagement program. Tell us a topic you'd like to hear more about in the comments. Want to be an expert guest? APPLY HERE