"I'm In": The Official Institute of Hospitality Podcast

Phil Street
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"I'm In": The Official Institute of Hospitality Podcast Podcast

Welcome to "I'm In" the Institute of Hospitality's official podcast hosted by Phil Street MIH. Each month we'll be inviting guests from Associates, Members & Fellows from around the globe to help us decode the hospitality hot topics, cold topics and everything in between as well as finding out all of the wonderful reasons to say I'm in to the Institute of Hospitality. So grab a brew and say I'm in to the IOH

  1. I'm In - The Institute of Hospitality's Official Podcast - Effective Strategies for Absence Management

    SEP 12

    I'm In - The Institute of Hospitality's Official Podcast - Effective Strategies for Absence Management

    In this insightful episode of I'm In, Phil delves into the crucial topic of absence management in the hospitality industry. Joined by industry experts Daniel Barnes FIH, Basel Jabri MIH, and Marlyn Brunke AIH, the discussion sheds light on the multi-faceted challenges and strategies involved in managing employee absenteeism effectively. **Key Discussion Points:** The most significant impacts of absenteeismHow these can be mitigatedHow to get on top of absenteeismPre-OpeningsWell-BeingThe role of leadershipSelf LeadershipOnboardingAdaptabilityData Recording and TechThe Non negotiable fundamentals In addition, our guests gave their reasons why they feel it's important to be part of the IOH: - Wanted to be part of a world leading bodyNetworkingMentorshipKnowledge exchangeTo be involved in career daysLearning best practiseTo get involved in the Youth Council Join Phil and his expert guests as they navigate the complexities of absence management in hospitality, offering practical insights, strategies, and the latest technological innovations to enhance team dynamics and business success. The Guests **Host:** Phil Street FIH **Guests:** - Daniel Barnes FIH, Founder and Managing Director of Flourish Hospitality - Basel Jabri MIH, Head of Human Resources at the Canopy by Hilton, London City - Marlyn Brunke AIH, House Manager at Lanesborough Hotel --- Don’t miss this episode packed with expertise and actionable advice for managing and improving absence policies in your hospitality business! **Join the Conversation:** - Twitter: @IoH_Online - Instagram: @ioh_online - LinkedIn: https://www.linkedin.com/company/institute-of-hospitality/ Remember to subscribe, rate, and review the podcast and together we can help shape the direction of conversation!

    53 min
  2. I'm In - The Institute of Hospitality's Official Podcast - Bringing the best of other industries into hospitality

    AUG 8

    I'm In - The Institute of Hospitality's Official Podcast - Bringing the best of other industries into hospitality

    Welcome to another episode of “I’m in” where we discuss some of the most pressing issues in the hospitality industry.  For this month’s episode we thought it would be interesting to explore innovative solutions from other sectors. So, we enlisted the help of one of our business partners, Planday, who kindly put together an excellent panel for us to explore bringing the best of other industries to hospitality. Our host, Phil, is joined by Steffi Thomas from Planday and Ruth Thomas from Personio, bringing their expertise in employee scheduling and HR solutions. We explore a lot in this discussion including: - Planday’s “Shift towards retention” whitepaper findingsOpportunities and challengesTV Representations of HospitalityEmployer BrandingWhat we can learn from other sectorsThe Recruitment processRegional ComparisonsThe importance of Data in decision making Whether you're a hospitality veteran or new to the industry, this episode is packed with insights to help you navigate the evolving landscape of hospitality employment. Tune in as we uncover how to attract and retain the best talent, create a positive working environment, and shape the future of hospitality. Enjoy! To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/ For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at phil.street@instituteofhospitality.org

    45 min
  3. Special - I'm In - The Institute of Hospitality's Official Podcast - From Prison to Purpose: Hospitality’s role in rehabilitation and opportunity

    AUG 1

    Special - I'm In - The Institute of Hospitality's Official Podcast - From Prison to Purpose: Hospitality’s role in rehabilitation and opportunity

    On another day in May, Phil packed up his podcasting gear and headed to York to explore a truly transformative initiative that was introduced to our CEO Robert Richardson at the “Thrive in the North” hospitality conference. The initiative aims to integrate ex-offenders and current offenders into the hospitality industry. Robert joined Phil for this roundtable discussion featuring insights from esteemed guests, including Simon Mahon, General Manager of the Grand Hotel York (who also kindly hosted the discussion), Paul Hunter (at the time, General Manager of No 1. York and now at the Swinton Estate), Jasmine Bhatt (Employment and Opportunities broker for York City Council), Lisa Kaye (Prison employment lead at HMP Askham Grange) and Adam Wardale (General Manager at Middletons Hotel York). Through this discussion we cover a lot including:- How this initiative came aboutWhat is ROTL (Release on temporary license)?Initial push back and stigmasGetting everyone on boardThe Big Pro’s and reasons whyThings to expectThe support availableThe first steps to take to get involvedSome success stories Please do join us as we uncover the powerful potential of giving individuals a fresh start and the significant benefits it brings to both the hospitality industry and society at large. Enjoy! To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/ For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at phil.street@instituteofhospitality.org

    50 min
  4. I'm In - The Institute of Hospitality's Official Podcast - Retirement & Beyond

    JUL 11

    I'm In - The Institute of Hospitality's Official Podcast - Retirement & Beyond

    If you’ve been following the show to this point, you’ll know we like to delve into subjects that don’t get much airtime.  This month we get stuck into another such subject as we explore Retirement and Beyond. To help Phil with this one we enlisted the help of legendary Hotelier Sue Williams FIH who herself has entered into a semi-retired phase, Steve Lowy MIH and brand-new member Alesandra Beqiraj AIH. It’s a tricky subject to cover as a lot of people don’t contemplate it until later in their career but we wanted to get people thinking about some of things to consider around the subject.  Our panel did not disappoint, and we covered: - What the concept of retirement means to our panelGetting the fundamentals rightIs retirement now a myth?Retirement v Taking a work breakThe impact of the changing worldThe steps to consider when contemplating retirementThe importance of staying relevantThe stories we tell ourselvesTechnology and retirementFinancial PlanningIs retirement a personal choice? As always, our guests also offered up their reasons for saying I’m in to the IOH and they were:- To get behind an industry body that’s doing great workTo connect with the rest of the sector, beyond their own spaceNetworking and to make connectionsFor professional development A huge thank you to all our guests on the podcast for giving you all something to contemplate. Enjoy! To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/ For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at phil.street@instituteofhospitality.org

    47 min
  5. Special - I'm In - The Institute of Hospitality's Official Podcast - It's AI, but not as we know it

    JUL 4

    Special - I'm In - The Institute of Hospitality's Official Podcast - It's AI, but not as we know it

    On a sunny day in May 2024 at the IOHs very own Golf Day, Phil took his show on the road to the Belfry to reopen an unsolved mystery around the world of AI and its impact on hospitality. This chat served as a follow on from an Above and Beyond event earlier in the year where our audience asked a lot of questions, most of which we couldn’t get through owing to time constraints.  We attempt to answer all of these and more in this discussion. At the event, Phil caught up with H&C News Founder Denis Sheehan FIH, Dr Roya Rahimi from the University of Wolverhampton (And someone who is making AI a subject specialism) and Katariina Reissaar MIH from the RAF club in London. Our panel really opened up a lot of food for thought around the subject of AI and covered:- The emergency vs opportunity of AIThe Geopolitical impactThe rate of advancementHow AI is being embracedPrompt EngineeringBalancing personal touch with technological innovationThe evolution of jobsWhy Universities and colleges will still play a big role in future education in a fast-changing landscapeThe pressing need to engage with AIThe rate of change and why you need to take it seriouslyHow to get started As ever, our guests also took the time to explain their reasons for saying I’m in to the IOH and they included:- To get behind the industry in its pursuit for professionalismThe networking and introductionsMentoringSelf DevelopmentKnowledge Sharing There’s a phenomenal amount of learning to be taken away from this discussion and if you are someone who knows that AI is out there but doesn’t know where to get started, or even if you should get started, then we urge you to listen to this chat around possibly the most important subject of our time. Enjoy! To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/ For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at phil.street@instituteofhospitality.org

    58 min
  6. I'm In - The Institute of Hospitality's Official Podcast - Managing Mental Health with Zero Budget

    JUN 13

    I'm In - The Institute of Hospitality's Official Podcast - Managing Mental Health with Zero Budget

    Back in the middle of May 2024, we welcomed in Mental health awareness week and so we thought it’d be a great idea to explore this topic on one of our monthly chats. For this one, Phil hosted Sally Beck FIH, General Manager at the Royal Lancaster London along with her guest Leo Marques, a mental health ambassador within Sally’s team as well as Jakob Gowin MIH, General Manager at the Melia Whitehouse in London, and Jonathan Walton AIH, Regional Head of People & Culture at Dakota Hotels. There’s some really great insight in where to get started on this important topic within your business, including: - What mental health in the workplace means to our panelWhy it should be taken seriouslyThe importance of AmbassadorsSome basic principlesWhere to go when you don’t have the answers internallyThe impact of an open environment Supporting leadershipThe role of communicationMentorshipCreating a culture of happinessSome budget Friendly places to start Again some great reasons were given as to why our guests said I’m in to the IOH and they were:- Learning opportunitiesNetworkingThe vast learning resourcesPrinciple AlignmentKnowledge sharingTo be inspired by the leadership in the industry A huge thank you to all our guests on the podcast for bringing some wonderful ideas to the table. Enjoy! To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/ For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at phil.street@instituteofhospitality.org

    45 min
  7. I'm In - The Institute of Hospitality's Official Podcast - How Would Hospitality Run Government?

    MAY 9

    I'm In - The Institute of Hospitality's Official Podcast - How Would Hospitality Run Government?

    All the way back when this podcast was conceptualised by Phil and IOH Central, Phil had long wanted to look at what it might be like to run government with a hospitality mindset and so nearly 3 years on, Phil finally gets his wish to make that episode a reality. He was once again joined by three brilliant humans from the IOH membership including Martin Traynor OBE FIH.  Martin had served in government for many years before his recent retirement and was therefore able to offer us some valuable insight into the inner workings, ably assisted by Kris Hall MIH and Mae Umayam AIH. Our panel cover so much and there were some fantastic points raised including:- The known barriers to making positive changeThe strengths that Hospitality could bring to GovernmentSiloed Departments v Cross DepartmentsCustomer Journey/Citizen JourneyConnection with citizensThe can-do attitudeThe Recruitment processEvolutionA government menuDealing with CompetitionLeadership and popularityStabilityDealing with change Again some great reasons were given as to why our guests said I’m in to the IOH and they were:- To give something backTo add value to the institute’s objectivesNetworking opportunitiesTo experience the warm welcome received at every meeting and eventThe eventsTo get access to influential leaders and to learn and be inspired by themTo remain in the loop on the industry It’s worth noting that if you are tuning in to listen to us bash government, then I’m afraid you’ll be disappointed as this was more about how we can take the strengths that hospitality has and apply them to government. Enjoy! To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/ For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at phil.street@instituteofhospitality.org

    49 min
  8. Special - I'm In - The Institute of Hospitality's Official Podcast - International Women's Day 2024 - Part 2

    MAY 2

    Special - I'm In - The Institute of Hospitality's Official Podcast - International Women's Day 2024 - Part 2

    Hot on the heals of our International women’s day 2024 in March of this year, and listening to the amazing feedback we had, we realised that last time out, we may have centred more on the progress that’s been made without covering the work that still needs to be done for women in the workplace.  Phil, therefore, re-enlisted the assistance of Lizzie Grundy AIH and Tracey Fairclough FIH (Regrettably Kat Price was not available) to chat through this side of the coin. As our guests had been on before, we just got stuck straight into this and our panel covered:- The challenges still faced by women in the workforceMaternity leaveA look into a study done on perceptionsSome alarming workplace comparisons with menTransparencyReal world examplesEconomic ImpactsReasons why women leave jobsThe importance of role modelsThe MenopauseFlexibility & Disruption#Metoo As per the last conversation, Lizzie and Tracey were truly brilliant and massive thank you goes out to them for once again giving up their time for the chat. Enjoy! To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/ For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at phil.street@instituteofhospitality.org

    43 min
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About

Welcome to "I'm In" the Institute of Hospitality's official podcast hosted by Phil Street MIH. Each month we'll be inviting guests from Associates, Members & Fellows from around the globe to help us decode the hospitality hot topics, cold topics and everything in between as well as finding out all of the wonderful reasons to say I'm in to the Institute of Hospitality. So grab a brew and say I'm in to the IOH

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