Ep 13 Part 1 | BTI | Breaking Insurance Stagnation: New Growth Strategies with Troy Barnes, Ex-FWD Insurance

Featured in ⁠⁠Feedspot's ⁠⁠⁠⁠⁠Top 20 Insurance Podcasts⁠⁠⁠⁠⁠⁠⁠, Kanopi's latest podcast series 'Building tomorrow's insurer' explores the intersection of InsurTech and digital disruption in the insurance industry. Join host and CEO of Kanopi, ⁠Nigel Fellowes-Freeman⁠, as he interviews industry leaders and unpacks the latest trends shaping the future of insurance.

In this eye-opening first instalment of our two-part series, host Nigel dives deep into the challenges facing the Australian insurance industry with transformation expert Troy Barnes.

Troy, previously Chief Officer Omne at FWD Insurance and ex-Chief Customer/Digital Experience Officer at Pizza Hut APAC, shares his wealth of experience in driving digital transformation across multiple countries and industries.

Key topics covered:

• The root causes of stagnation in the Australian insurance market
• Debunking myths about legacy tech holding back digital transformation
• Strategies for growth in an aging market with rising living costs
• How to achieve rapid digital transformation in weeks, not years
• The urgent need to engage younger demographics (21-35) with relevant, digital-first insurance products

Troy provides actionable insights on how insurers can break free from the cycle of stagnation, drive innovation, and rebuild trust in the sector. Learn how he achieved NPS scores of 80+ in insurance and transformed operations across 13 countries in just one year.

Don't miss this crucial discussion on finding new growth in a challenging landscape. Stay tuned for Part 2, coming soon!

#InsurTech #DigitalTransformation #AustralianInsurance #InsuranceInnovation