Keep Calm and Defibrillate Dave & Rex

Dave and Rex discuss self compassion - the ability to stop beating yourself up for not being perfect. None of us are perfect, why can we accept imperfection in others, but not in ourself?

Dave and Rex discuss our tendency to want to belong to a tribe. How can we make our work tribe more satisfying and more positive?

We discuss the human stress response. Good or bad in the acute situation - not good chronically. We touch on some stress reduction techniques.

We discuss specific things the team can do to increase patient satisfaction. Not only does this make the patient more satisfied, it actually makes us happier and more satisfied as well. Surprisingly, it also improves the quality of the care we provide.

Dave and Rex talk about Patient Satisfaction Surveys - what they are and why they matter.

Dave and Rex discuss the harm in giving people negative labels. Treating every patient and every team member as valuable human beings creates a positive team environment and is personally fulfilling. Consider patients as “Humans In Need”.