S3E7: AI’s impact on the QA specialist role in support, with Mervi Sepp Rei, PhD

This episode marks two firsts in the season. One: the first person from Klaus joining to talk about customer service careers. Two: The first person who thinks AI is coming for our jobs! But there is a lot of nuance in that answer. Listen in to find out what Mervi Sepp Rei, PhD, Klaus’ Head of ML and Data thinks are the most important skills in customer service today, and how her work benefits those wanting to get smart about customer service data: klausapp.com/blog/quality-conversations-mervi-sepp-rei