Surprise and Delight with T5

Welcome to Episode 97 of The Scratch Agency Podcast. In this episode, we dive into the art of creating memorable client experiences with the team at T5! Discover how small, thoughtful gestures can lead to big results in client satisfaction and agency growth.

🕒 (00:00) - Introduction

🕒 (00:30) - Daily tasks and agency growth

🕒 (01:25) - Handling a customer’s car fire claim

🕒 (01:55) - The importance of promptly introducing clients to adjusters

🕒 (06:30)- Customized card strategy for client gifting

🕒 (10:10) - Streamlining the gifting process with virtual assistance

🕒 (12:06) - Integrating technology for efficient gifting

🕒 (14:26) - Creating personalized cards for special occasions

🕒 (15:39) - Setting up group picture cards for events

🕒 (17:36) - Using gifting techniques to build relationships and stand out from competitors

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