Knowledgebase Ninjas

Gowri Ramkumar
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Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.

  1. Evolving Docs Beyond PDFs: A Chat with Holli Hamilton, Corero Network Security

    5 DAYS AGO

    Evolving Docs Beyond PDFs: A Chat with Holli Hamilton, Corero Network Security

    In this episode of the Knowledge Base Ninjas podcast, Holli Hamilton, Senior Technical Writer at Corero Network Security, shares how technical content is changing. She explains that PDFs are fading but still useful for deep technical details. Different users need different formats like videos, quick blurbs, in-app help, or detailed docs. She also talks about the challenges in meeting users' needs and giving answers in the right place at the right time. Looking ahead, Holli sees AI and video playing as a bigger role and says that there will always be a need for detailed sources to back up quick answers.  Thank you for tuning in!     In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.    Simply use this link - https://bit.ly/4ktBnZZ to start your free trial

    11 min
  2. How Content Operations Drive Consistency with Caley Burton, Cloudflare

    26 AUG

    How Content Operations Drive Consistency with Caley Burton, Cloudflare

    In this episode of the Knowledge Base Ninjas podcast, Caley Burton, Senior Technical Writing Manager from Cloudflare, discusses how content operations help distributed teams avoid silos by setting standards, tools, and processes for consistency across documentation. Caley explains ways to manage content debt, stressing the need to track issues in a backlog and prioritize fixes. They also discuss key factors in choosing a content management system, such as customer experience, compliance, budget, and scalability. On AI, Caley highlights its role as a helper for repetitive tasks, reviews, summarization, and quick analysis, while not using it to solve complex problems.  Thank you for tuning in!    In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.   Simply use this link - https://bit.ly/4ktBnZZ to start your free trial

    19 min
  3. Why Aesthetics Matter in Technical Docs with Richard Rabil, Oracle

    19 AUG

    Why Aesthetics Matter in Technical Docs with Richard Rabil, Oracle

    When you think about technical documentation, what comes to mind first? Clear instructions? Usability? Accuracy?  While all of these matter, Richard Rabil, Principal Technical Writer at Oracle, highlights something we often overlook - aesthetics.   In this episode of the Knowledge Base Ninjas Podcast, Richard dives deep into how visual quality and thoughtful design elevate documentation from being simply “functional” to being truly engaging and user-friendly. He explains the balance between functional and deep quality, emphasizing that well-crafted, visually thoughtful documentation enhances usability. Richard also discusses how Gen AI could impact documentation practices, highlighting the continued need for clear, readable, and human-centric content regardless of new technologies. His insights offer a refreshing glimpse into the creative and strategic choices in effective technical writing.  Thank you for tuning in!    In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.   Simply use this link - https://bit.ly/4ktBnZZ to start your free trial

    28 min
  4. Optimizing Documentation for Developers: A Conversation with Erin Rovelstad, Google

    5 AUG

    Optimizing Documentation for Developers: A Conversation with Erin Rovelstad, Google

    In this episode of Knowledgebase Ninjas Podcast, Erin Rovelstad, Senior Technical Writer from Google, reveals how she creates clear and trustworthy documentation for developers. She shares on discovering documentation gaps, working closely with engineering teams, and relying on regular reviews to maintain accuracy and usefulness in content. Erin also discusses why consistency and clarity of documentation are essential to developer productivity. This episode is full of actionable tips for technical writers to enhance the quality and effectiveness of their writing. Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial

    14 min
  5. Why Documentation Toolchains Should Match Contributor Needs — with Laura Novich, Salesforce

    22 JUL

    Why Documentation Toolchains Should Match Contributor Needs — with Laura Novich, Salesforce

    Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360. mhx1gI3tjoRymvk1vN71

    17 min
  6. Making Tech Docs Simpler for Non-Technical Users – A Talk with Daria Tombolelli, KNIME

    15 JUL

    Making Tech Docs Simpler for Non-Technical Users – A Talk with Daria Tombolelli, KNIME

    Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360.

    15 min
  7. Customer-First Documentation in the Age of AI with Kirsti Wall, Everi

    1 JUL

    Customer-First Documentation in the Age of AI with Kirsti Wall, Everi

    Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360.

    13 min
  8. The Manager’s Lens: Christie Gera, Appfire on Leading Writers, Measuring Value, and Embracing AI

    24 JUN

    The Manager’s Lens: Christie Gera, Appfire on Leading Writers, Measuring Value, and Embracing AI

    Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360.

    12 min
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About

Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.

Information

  • Creator
    Gowri Ramkumar
  • Years Active
    2020 - 2025
  • Episodes
    142
  • Rating
    Clean
  • Copyright
    © 2021 Knowledge Base Ninjas
  • Show Website
    Knowledgebase Ninjas