15 episodes

No Line Media features stories behind the bet — a look behind the scenes of gaming — as told by the people, the gamblers, the prop makers, the payment providers, the innovators, and those in the forefront of the industry.

Hear from sports betting legends and leaders shaping the future. 
Hosted by Philip James

No Line is sponsored by Play+.

About Play+
Play+ is a payment platform, developed by Sightline, and used by leading brands nationwide, including Draft Kings, Fan Duel, Caesars, MGM, William Hill, Mohegan Sun, Boyd, Station Casinos, and many others.  
Play+ is leading the industry toward cashless and an integrated resort experience, guaranteeing a better user-experience that promotes speed, security, and ease — all from the convenience of ones phone. Sightline is committed responsible gambling.  

NO LINE Philip James

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No Line Media features stories behind the bet — a look behind the scenes of gaming — as told by the people, the gamblers, the prop makers, the payment providers, the innovators, and those in the forefront of the industry.

Hear from sports betting legends and leaders shaping the future. 
Hosted by Philip James

No Line is sponsored by Play+.

About Play+
Play+ is a payment platform, developed by Sightline, and used by leading brands nationwide, including Draft Kings, Fan Duel, Caesars, MGM, William Hill, Mohegan Sun, Boyd, Station Casinos, and many others.  
Play+ is leading the industry toward cashless and an integrated resort experience, guaranteeing a better user-experience that promotes speed, security, and ease — all from the convenience of ones phone. Sightline is committed responsible gambling.  

    15: Destigmatizing Problem Gambling Disorder → Las Vegas Attorney Dayvid Figler

    15: Destigmatizing Problem Gambling Disorder → Las Vegas Attorney Dayvid Figler

    In this episode of The Stories Behind the Bet, Las Vegas attorney Dayvid Figler discusses the history behind Nevada’s problem gambling diversion court. Whereas prison serves to punish convicted individuals, the diversion court rehabilitates them and works to treat their addiction.
    Since passing the bar exam in 1991 at the age of 23, attorney Dayvid Figler has contributed to a number of high-profile cases in his hometown of Las Vegas, Nevada. The award-winning storyteller has now been practicing law for 28 years, and was instrumental in the creation of Nevada’s problem gambling diversion court, a system that holds problem gamblers accountable for their actions without sending them to prison. 
    Figler received the 2019 Medal of Justice for his considerable contributions to the Nevada justice system; beyond his involvement with the creation of the gambling diversion court, he also worked to expose District Attorney Office witness payments and actively advocates for homeless people throughout the city. He served as the President of the Historic John S. Park Neighborhood and is a regular contributor to programming at the Boyd School of Law at the University of Nevada, Las Vegas.  
    Figler currently writes for the Nevada Independent, covering topics including the death penalty and criminal justice reform in Nevada, the freedom of the press (release), and compensation for those wrongfully convicted of crimes.
     
    SUMMARY
    In this episode, the following topics are discussed:
    0:14 – Dayvid Figler’s contributions to Nevada law
    2:10 – Nevada’s decision to pass gambling diversion court legislation in 2009
    3:07 – The first case to ever implement the gambling diversion court law, and the establishment of the court
    4:21 – The parameters of eligibility for diversion (first case, violent vs. nonviolent crimes, current cases that could qualify)
    8:46 – Support for social responsibility in the gaming industry
    10:19 – Practical aspects of the diversion court
    11:19 – The country’s interest in developing more gambling diversion systems
    13:43 – How industry operators can support the program’s initiatives
    15:50 – Why prison just doesn’t compare
    16:50 – The end of the stigma around problem gambling addiction
    17:50 – Hope for the future 
    NOTES
    Information on the NRS 458A Law Determining eligibility for Nevada’s problem gambling diversion court Information on diversion programming in Nevada Mental health professionals’ preference of diversion over prison sentencing How industry officials can make a financial difference today The Nevada Council on Problem Gambling Learn more about episode guest Dayvid Figler via his website. You can also follow him on Twitter.
    About No Line Media
    No Line Media features stories behind the bet — a look behind the scenes of gaming — as told by the people, the gamblers, the prop makers, the payment providers, the innovators, and those in the forefront of the industry.
    Hear from sports betting legends and leaders shaping the future.
    Hosted by Philip James Beere.
    No Line is sponsored by Play+.
    About Play+
    Play+ is a payment platform, developed by Sightline, and used by leading brands nationwide, including Draft Kings, Fan Duel, Caesars, MGM, William Hill, Mohegan Sun, Boyd, Station Casinos, and many others. Play+ is leading the industry toward cashless and an integrated resort experience, guaranteeing a better user-experience that promotes speed, security, and ease — all from the convenience of one’s phone. Sightline is committed responsible gambling.
    Listen to all episodes on iTunes

    • 18 min
    14: Responsible Gaming Should be an Extension of Good Customer Service — GameSecure’s Cameron Conn

    14: Responsible Gaming Should be an Extension of Good Customer Service — GameSecure’s Cameron Conn

    In this episode of The Stories Behind the Bet, Philip James and Cameron Conn discuss GameSecure, the newest addition to the world of responsible gaming. It’s a way to protect self-excluded individuals before they can even get on the casino floor – both in brick and mortar places and online spaces. 
    Before starting GameSecure, Conn worked for fifteen years in the industry; his impressive career includes casino design, gaming operations, customer development, revenue generation, and iGaming. In the Vancouver market, Conn organized responsible gaming programs and educated industry members on the “services and processes that would become the gold operating standard within the market.” He named Bencon Technologies, Inc. after each of his parents. 
    Conn graduated from the University of Nevada, Las Vegas.
    SUMMARY
    In this episode, the following topics are discussed:
    Cameron Conn Introduction The need for a solution like GameSecure The Bennett family legacy (Circus Circus, Paragon) Room for error in self-exclusion upkeep How GameSecure identifies individuals Why a program like this hasn’t existed before Assurance in data exchange The impossibility of a one-size-fits-all solution Predictive analytics Current responsible gaming efforts How operators can align with GameSecure Seeking investors to get GameSecure into the marketplace What operators can do to demonstrate their commitment to responsible gaming Final thoughts (the billboard opportunity) NOTES
    William G. Bennett and Circus Circus Paragon Gaming Bencon Technologies, Inc. Know Your Customer New Jersey 2013 gambling launch Pennsylvania SE database Predictive analytics for problem gambling G2E (Global Gaming Expo)  Follow the progress of GameSecure via their website.
    About No Line Media
    No Line Media features stories behind the bet — a look behind the scenes of gaming — as told by the people, the gamblers, the prop makers, the payment providers, the innovators, and those in the forefront of the industry.
    Hear from sports betting legends and leaders shaping the future.
    Hosted by Philip James Beere.
    No Line is sponsored by Play+.
    About Play+
    Play+ is a payment platform, developed by Sightline, and used by leading brands nationwide, including Draft Kings, Fan Duel, Caesars, MGM, William Hill, Mohegan Sun, Boyd, Station Casinos, and many others. Play+ is leading the industry toward cashless and an integrated resort experience, guaranteeing a better user-experience that promotes speed, security, and ease — all from the convenience of one’s phone. Sightline is committed responsible gambling.
    Listen to all episodes on iTunes
     

    • 21 min
    13: A Growing Need for Gaming Research – NCRG's Executive Director Russell Sanna, PhD

    13: A Growing Need for Gaming Research – NCRG's Executive Director Russell Sanna, PhD

    In this episode of The Stories Behind the Bet, Philip James discusses the National Center for Responsible Gaming’s research efforts and the significance of Responsible Gaming Week with Dr. Russell Sanna. As America embraces and normalizes gambling, it’s important to teach responsible gaming at the same caliber as safe sex or defensive driving. While awareness doesn’t usually radically change public behavior, events like Responsible Gaming Week create a much-needed dialogue for stakeholders, researchers, and industry members alike.
    Dr. Russell Sanna joined the National Center for Responsible Gaming in 2016. He has an extensive background in many fields; an expert resource developer, Sanna has acted as the Executive Director of the Harvard Medical School Division of Sleep Medicine, the Associate Dean for External Relations at the Harvard Design School, the Assistant Director of the Harvard Art Museums, and the Assistant Superintendent of the Solomon Mental Health Center in Lowell, MA.
    Dr. Sanna holds a PhD in Policy Analysis from the Heller School of Social Policy and Management at Brandeis University, a master’s degree in Social Planning from the Boston College Graduate School of Social Work, and an undergraduate degree in Sociology from the University of Wyoming.
    SUMMARY
    In this episode, the following topics are discussed:
    – Dr. Russell Sanna introduction
    – NCRG’s unbiased research
    – U.S. sports wagering research
    – The thread that connects Sanna’s careers
    – The importance of Responsible Gaming Week by the American Gaming Association
    – Normalizing gaming terminology
    – Green buildings and LEED
    – Recognizing industry efforts (MGM and GameSense)
    – The need for responsible gaming research
    – NCRG’s new fund for sports wagering research
    – Bird’s eye view of responsible gaming solutions
    – Responsible Gaming Week specifics
    – Self-exclusion as a responsible gaming practice
    – Final thoughts 
    NOTES
    The National Center for Responsible Gaming Sports wagering Responsible Gaming Week The American Gaming Association Green building/LEED NPR: “Banning Gas Is The Next Climate Push” MGM’s commitment to GameSense Self-exclusion gambling Reach out to episode guest Russell Sanna or follow the NCRG on Twitter.
    About No Line Media
    No Line Media features stories behind the bet — a look behind the scenes of gaming — as told by the people, the gamblers, the prop makers, the payment providers, the innovators, and those in the forefront of the industry.
    Hear from sports betting legends and leaders shaping the future.
    Hosted by Philip James Beere.
    No Line is sponsored by Play+.
    About Play+
    Play+ is a payment platform, developed by Sightline, and used by leading brands nationwide, including Draft Kings, Fan Duel, Caesars, MGM, William Hill, Mohegan Sun, Boyd, Station Casinos, and many others. Play+ is leading the industry toward cashless and an integrated resort experience, guaranteeing a better user-experience that promotes speed, security, and ease — all from the convenience of one’s phone. Sightline is committed responsible gambling.
    Listen to all episodes on iTunes
     
     
     

    • 18 min
    12: How Technology Influences Responsible Gambling Practices – Associate Director Jennifer Roberts

    12: How Technology Influences Responsible Gambling Practices – Associate Director Jennifer Roberts

    Jennifer Roberts is the Associate Director of the International Center for Gaming Regulation at UNLV. In this episode of the NO LINE Podcast, she and Philip James discuss how technology influences responsible gambling practices and why the conversation about responsibility in the industry needs to continue.
    Alongside her role at the ICGR, Roberts also teaches gaming law at UNLV’s William S. Boyd School of Law and at the S.J. Quinney College of Law at the University of Utah. As a lawyer, Roberts has represented major hotels, restaurants, bars and other entities in large cases regarding federal, state, and local alcohol licensing and compliance.
    Roberts has been in private practice for fifteen years, working with sports betting companies, casino operators, and small gaming operators. She is the owner of Roberts Gaming Law, Ltd. and is an active member of the International Association of Gaming Advisors.
    Roberts earned her law degree from the University of Utah in 2002.
    SUMMARY
    In this episode, the following topics are discussed:
    Jennifer Roberts introduction How technology can influence responsible gambling How casinos implemented responsible practices before technology Legal issues surrounding the monitoring of customers Legal issues customers can face if they gamble irresponsibly How close we are to using predictive analytics to flag problematic customers Expansion of sports betting What’s missing from the conversation NOTES
    International Center for Gaming Regulation at UNLV William S. Boyd School of Law J. Quinney College of Law Legalization of sports betting Responsible gaming compliance laws Nevada’s problem gambling diversion court National Center for Responsible Gaming National Council on Problem Gambling Responsible Gaming Education Week American Gaming Association (AGA) Get in contact with episode guest Jennifer Roberts via her UNLV page. You can also follow her on Twitter.
    About No Line Media
    No Line Media features stories behind the bet — a look behind the scenes of gaming — as told by the people, the gamblers, the prop makers, the payment providers, the innovators, and those in the forefront of the industry.
    Hear from sports betting legends and leaders shaping the future.
    Hosted by Philip James Beere.
    No Line is sponsored by Play+.
    About Play+
    Play+ is a payment platform, developed by Sightline, and used by leading brands nationwide, including Draft Kings, Fan Duel, Caesars, MGM, William Hill, Mohegan Sun, Boyd, Station Casinos, and many others. Play+ is leading the industry toward cashless and an integrated resort experience, guaranteeing a better user-experience that promotes speed, security, and ease — all from the convenience of one’s phone. Sightline is committed responsible gambling.
    Listen to all episodes on iTunes
     
     

    • 14 min
    11: The Success Rates of Proactivity – Dr. Brett Abarbanel

    11: The Success Rates of Proactivity – Dr. Brett Abarbanel

    Dr. Brett Abarbanel is the Director of Research at the University of Nevada, Las Vegas’ International Gaming Institute. She’s also an Assistant Professor at the William F. Harrah College of Hospitality at UNLV and a research affiliate at the Gambling Treatment and Research Center at the School of Psychology at the University of Sydney in Australia. She also serves as the co-Executive Editor of the UNLV Gaming Research and Review Journal, a publication whose gambling research articles in a variety of academic disciplines are of international significance.  
    Dr. Abarbanel’s research covers myriad topics that fall underneath gambling, such as problem addictions, responsible gaming and best practices, the socioeconomic impacts for new and longtime gambling jurisdictions, and new gambling technology such as esports and videogames.
    In 2016, she made the Global Gaming Business Magazine 40 Under 40 List, and in 2015, she was honored with the Emerging Leader Award from the Global Gaming Expo and The Innovation Group. She holds a PhD and an MS at the University of Nevada, Las Vegas, and earned her B.S. in Statistics at Brown University.
    SUMMARY
    In this episode, the following topics are discussed:
    Brett Abarbanel introduction International Gaming Institute current projects (Nevada Problem Gambling Project, GameSense) The history of GameSense Examples of GameSense implementation Early data from the IGI’s MGM/GameSense research Secondary benefits of employee engagement Employee focus group responses What problem gambling looks like, or doesn’t Percentages of those afflicted and the “harm umbrella” Wild ideas to ramp up responsible gaming efforts The likelihood people will read responsible gaming print materials How companies can commit to responsible gaming by G2E in October Final thoughts The discursive shift in terminology: “responsible gaming” vs. “responsible gambling” NOTES
    The International Gaming Institute at UNLV William F. Hera College of Hospitality at UNLV Gambling Treatment and Research Center at the School of Psychology at the University of Sydney Nevada Problem Gambling Project MGM and GameSense British Columbia Lottery Corporation MGM Springfield Who’s affected by problem gambling Global Gaming Expo (G2E) Main IGI page: https://www.unlv.edu/igi IGI Research: https://www.unlv.edu/igi/research IGI’s research integrity policy: https://www.unlv.edu/igi/research-policy IGI’s Innovation Centers: https://www.unlv.edu/igi/innovation (come take a class with us!) International Center for Gaming Regulation: https://www.unlv.edu/igi/regulation (come take these classes with us, too!) Follow episode guest Dr. Brett Abarbanel on Twitter.
    About No Line Media
    No Line Media features stories behind the bet — a look behind the scenes of gaming — as told by the people, the gamblers, the prop makers, the payment providers, the innovators, and those in the forefront of the industry.
    Hear from sports betting legends and leaders shaping the future.
    Hosted by Philip James Beere.
    No Line is sponsored by Play+.
    About Play+
    Play+ is a payment platform, developed by Sightline, and used by leading brands nationwide, including Draft Kings, Fan Duel, Caesars, MGM, William Hill, Mohegan Sun, Boyd, Station Casinos, and many others. Play+ is leading the industry toward cashless and an integrated resort experience, guaranteeing a better user-experience that promotes speed, security, and ease — all from the convenience of one’s phone. Sightline is committed responsible gambling.
    Listen to all episodes on iTunes
     

    • 26 min
    10: “Gamble With Passion, But Don’t Lose Your Head Over It” – Martin Lycka from GVC

    10: “Gamble With Passion, But Don’t Lose Your Head Over It” – Martin Lycka from GVC

    Martin Lycka is the Director of Regulatory Affairs at GVC Holdings. In this episode of the NO LINE Podcast, he and Philip James discuss the partnership between GVC and Harvard Medical School, and how the United States sports betting market can avoid making the same mistakes as EuLycka is the author of several books and more than 80 academic articles. He has been a regulatory and in-house legal advisor for myriad global online gambling operators for more than nine years, specializing in compliance, legal, regulatory, and licensing matters. Lycka currently serves as a board member of the EGBA, ESSA, and JDigital. He completed internships for both the Senate and the Ministry of Foreign Affairs of the Czech Republic.
    He has an LLM degree from the College of Europe in Bruges, an LLB degree from the University of Law in London, and also graduated from the Law Program at Charles University in Prague.
    Lycka will be presenting at the Risk Management and Responsible Gaming session at G2E on October 15th, 2019 at 3:00-3:45 pm at the Special Events Stage (Sports Betting Symposium Track). 
    SUMMARY
    In this episode, the following topics are discussed:
    Martin Lycka introduction GVC’s interest in the US market and MGM GVC’s responsible gaming program Partnership with Harvard Medical School’s Division on Addiction How GVC collects its data for Harvard What the US can learn from Europe’s mistakes (the good, the bad, and the ugly) Communication between regulators and the industry Wishlist for the future (education on a granular level) Final thoughts S.: If Lycka could design a billboard NOTES
    GVC Holdings GVC’s joint venture with MGM "Changing for the Better" safer gambling campaign Harvard Medical School’s Division on Addiction Match-fixing in sports betting "What the U.S. can learn about legalized sports betting from the U.K." (article) “What Can the US Learn from European Sports Betting?” (article) How sports betting odds are set Know Your Customer Get in contact with episode guest Martin Lycka via LinkedIn. You can also follow him on Twitter or find him on SBC News, where he’s a guest editor.
    About No Line Media
    No Line Media features stories behind the bet — a look behind the scenes of gaming — as told by the people, the gamblers, the prop makers, the payment providers, the innovators, and those in the forefront of the industry.
    Hear from sports betting legends and leaders shaping the future.
    Hosted by Philip James Beere.
    No Line is sponsored by Play+.
    About Play+
    Play+ is a payment platform, developed by Sightline, and used by leading brands nationwide, including Draft Kings, Fan Duel, Caesars, MGM, William Hill, Mohegan Sun, Boyd, Station Casinos, and many others. Play+ is leading the industry toward cashless and an integrated resort experience, guaranteeing a better user-experience that promotes speed, security, and ease — all from the convenience of one’s phone. Sightline is committed responsible gambling.
    Listen to all episodes on iTunes
     

    • 15 min

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