The Impulso Podcast

Momentum Works

The Impulso Podcast is hosted by Momentum Works, a venture outfit headquartered in Singapore. Each week, our in-house experts, community and guests unpack the latest trends, undercurrents and lessons in tech across borders. We explore topics like innovation, ecommerce, digital financial services, venture investment, and the broader digital economy. ‏‏‎ ‎ In addition to covering our home base of Southeast Asia and advanced global markets like the US, we also draw extensive lessons from tech companies in China. ‏‏‎ ‎ Visit momentum.asia or get in touch via hello@mworks.asia for our insights reports, newsletter, Academy and Venture offerings.

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    E129: Why Great Food Isn’t Enough for Restaurants to Succeed, Featuring Prof. Sherri Kimes

    Why do most restaurants and hotels fail within a few years? It’s rarely because of bad food or poor service, but rather failure to manage demand, pricing, and customer mix effectively. In this episode of the Impulso podcast, Professor Emeritus at Cornell’s School of Hotel Administration and hospitality revenue management expert Sherri Kimes unpacks how the industry has transformed over the last 20 years, and what it really takes to survive. Tune in as we dive into: • Why “good enough” food often beats culinary brilliance; • The critical gap between having data and actionable information; • How digital-first players like Luckin Coffee are outmaneuvering legacy giants. • The future role of AI in hospitality, and where it’s just hype. From hotel revenue management and AI in hospitality, these insights will change the way you see, and run, a hospitality business. Timestamps: 00:01:10 – From phone calls to QR codes, 25 years of hospitality evolution 00:06:51 – The art of saying “yes” in revenue management 00:17:43 – Why simplicity always beats good food 00:27:50 – Luckin Coffee’s digital advantage 00:39:18 – AI in Hospitality & Restaurants: hype or game-changer? Featured materials: Inside Luckin Coffee: Strategy, model, and international playbook report, Momentum Works  Chinese F&B in Southeast Asia report, Momentum Works  Luckin Coffee brings manufacturing back to the USA? | Impulso E123

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The Impulso Podcast is hosted by Momentum Works, a venture outfit headquartered in Singapore. Each week, our in-house experts, community and guests unpack the latest trends, undercurrents and lessons in tech across borders. We explore topics like innovation, ecommerce, digital financial services, venture investment, and the broader digital economy. ‏‏‎ ‎ In addition to covering our home base of Southeast Asia and advanced global markets like the US, we also draw extensive lessons from tech companies in China. ‏‏‎ ‎ Visit momentum.asia or get in touch via hello@mworks.asia for our insights reports, newsletter, Academy and Venture offerings.

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