48 min
003 - Using ManyWho to Automate Contact Center Processes Case Closed Podcast
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- Technology
Episode 003 gets at the heart of business processes; automation. Service processes need as much or more automation than any other part of the business so this time we talk about workflow that goes beyond the Workflow Rules, Visual Flow, Process Builder, Escalation Rules, Routing Rules, and Auto Response Rules you know of today in Service Cloud. We talk about ManyWho; a product that can go beyond all those tools you’ve used before and put them in a single interface and automate anything from finding your caller easier to collaborative web forms that not only allow collaboration with customers, but collaboration with other parts of your company using co-editing and co-browsing. It’s like Google Docs for Salesforce records. To learn more about ManyWho, Jeff and Cheryl interview Steve Wood, the CEO at ManyWho; a Salesforce Ventures backed company.
This episode is sponsored by NewVoiceMedia. Handle all channels of customer inquiries using one tool built fully on Salesforce with NewVoiceMedia. Visit http://newvoicemedia.com for a demo today
Topics and Links
Help Nana Gregg - Gregg Family Relief
Informavores - 2006 website | CrunchBase
Process has been key to Steve for years
Making Process Flow a first class citizen
ManyWho makes Salesforce a Business Process Management (BPM) platform
Delivering workflow in the cloud makes ManyWho different from Pega and Appian
YouTube channel for ManyWho
YouTube demo of ManyWho - Simple Call Guides with ManyWho
YouTube demo of ManyWho - BPM and Dynamic Case Management in Service Cloud
YouTube demo of ManyWho - Using Twilio with ManyWho to Drive Calls
Schema Builder - Came out under Steve’s watch at Salesforce with the great work of Shannon Hale
Service Cloud process examples
Call guidance
Multi-step processes that aren’t always linear
Real time approval processes
Real time Chatter
Real time multi-user
Salesforce Ventures
Pega Can’t but Salesforce + ManyWho Can
Google Docs vs WordPerfect
ManyWho can work for a company with 2 users up to enterprise levels
No governor limits with ManyWho
AWS allows them to elastically scale
1,500 processes being run all the time at Blue Cross Blue Shield
Stick with Salesforce for your most complex processes without Apex using ManyWho
Contact ManyWho for a demo
First virtual hug delivered to a guest from Cheryl for all Steve has done
Jeff Grosse and Cheryl Feldman
The Case Closed Podcast
Follow Jeff @CRMFYI
Follow Cheryl @CherFeldman
Like us on Facebook https://www.facebook.com/caseclosedpodcast/
Subscribe to Podcast in iTunes
Episode 003 gets at the heart of business processes; automation. Service processes need as much or more automation than any other part of the business so this time we talk about workflow that goes beyond the Workflow Rules, Visual Flow, Process Builder, Escalation Rules, Routing Rules, and Auto Response Rules you know of today in Service Cloud. We talk about ManyWho; a product that can go beyond all those tools you’ve used before and put them in a single interface and automate anything from finding your caller easier to collaborative web forms that not only allow collaboration with customers, but collaboration with other parts of your company using co-editing and co-browsing. It’s like Google Docs for Salesforce records. To learn more about ManyWho, Jeff and Cheryl interview Steve Wood, the CEO at ManyWho; a Salesforce Ventures backed company.
This episode is sponsored by NewVoiceMedia. Handle all channels of customer inquiries using one tool built fully on Salesforce with NewVoiceMedia. Visit http://newvoicemedia.com for a demo today
Topics and Links
Help Nana Gregg - Gregg Family Relief
Informavores - 2006 website | CrunchBase
Process has been key to Steve for years
Making Process Flow a first class citizen
ManyWho makes Salesforce a Business Process Management (BPM) platform
Delivering workflow in the cloud makes ManyWho different from Pega and Appian
YouTube channel for ManyWho
YouTube demo of ManyWho - Simple Call Guides with ManyWho
YouTube demo of ManyWho - BPM and Dynamic Case Management in Service Cloud
YouTube demo of ManyWho - Using Twilio with ManyWho to Drive Calls
Schema Builder - Came out under Steve’s watch at Salesforce with the great work of Shannon Hale
Service Cloud process examples
Call guidance
Multi-step processes that aren’t always linear
Real time approval processes
Real time Chatter
Real time multi-user
Salesforce Ventures
Pega Can’t but Salesforce + ManyWho Can
Google Docs vs WordPerfect
ManyWho can work for a company with 2 users up to enterprise levels
No governor limits with ManyWho
AWS allows them to elastically scale
1,500 processes being run all the time at Blue Cross Blue Shield
Stick with Salesforce for your most complex processes without Apex using ManyWho
Contact ManyWho for a demo
First virtual hug delivered to a guest from Cheryl for all Steve has done
Jeff Grosse and Cheryl Feldman
The Case Closed Podcast
Follow Jeff @CRMFYI
Follow Cheryl @CherFeldman
Like us on Facebook https://www.facebook.com/caseclosedpodcast/
Subscribe to Podcast in iTunes
48 min