PX Multifamily

Mary Gwyn
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PX Multifamily

If you ever thought, I may as well do it myself…it will be done faster, better, the way I want it…then this is for you. Tune in for why you should adjust your thinking and how to bring others alongside you. Learn from other Multifamily leaders, sometimes from their mistakes, and mostly from their successes. Join for ways to get more joy and effectiveness from yourself and those around you, and the prescription for bringing your best self every day.

  1. HACE 2 DÍAS

    021 - Positivity! More than Unicorns and Rainbows! | PX Multifamily

    Does positivity in business feel like chasing rainbows and unicorns? Think again. In this insightful episode of PX Multifamily, host Mary Gwyn reframes positivity as a core business value and a critical tool for fostering team dynamics and growth. Mary challenges common misconceptions about positivity, demonstrating how it can transform feedback delivery and workplace interactions. Discover why assuming good intentions is a game-changer for team dynamics and how the 'Oreo Method' makes feedback not only constructive but uplifting. By the end of this episode, you'll gain practical tips for creating a work environment where positivity isn't just a buzzword — it's a strategy for success. What’s Covered in This Episode: -Why positivity goes beyond rainbows and good vibes in a business context. -What is ‘Rule 1,’ and how can it change team dynamics? -The 'Oreo Method' ensures positive reinforcement outweighs criticism in feedback. -How framing feedback positively can encourage team growth and innovation? 🎧 Tune in now to embrace positivity as a game-changing business strategy. 💡 Loved this episode? Subscribe to PX Multifamily for more insights into fostering positivity and effective leadership in your business! Don’t forget to like, comment, and subscribe ⁠@MultifamilyMediaNetwork⁠. Find other multifamily voices and resources at ⁠www.multifamilymedianetwork.com⁠ #PositivityInBusiness #ConstructiveFeedback #TeamDynamics #CoreValues #LeadershipTips #MMN #MultifamilyLeadership #ProfessionalGrowth #PersonalDevelopment

    9 min

  2. 18 DIC

    020- It's Someone's Castle | PX Multifamily

    Multifamily Excellence: Treating Every Home Like a Castle What if every apartment you managed was a castle? In this episode, host Mary Gwyn redefines customer service with a simple yet powerful mindset shift. Mary Gwyn shares a profound lesson inspired by her team member Lisa Bisher, Director of Property Management: Every apartment home is someone’s castle. Whether it’s a luxury unit or a more modest apartment, embracing this perspective sets a new standard for how multifamily professionals should approach property management and the delivery of exceptional customer service . Mary recounts a pivotal experience with a maintenance supervisor, emphasizing the importance of leaving a home better than you found it — no excuses. It’s not just about completing the task; it’s about treating residents and their homes with the dignity they deserve. Drawing inspiration from the Ritz-Carlton’s legendary mission statement, "Ladies and gentlemen serving ladies and gentlemen," this episode challenges us to elevate our service by viewing every resident as a VIP and every unit as their castle. If this lesson resonates with you, help spread the message by sharing this video! Don’t forget to like, comment, and subscribe to  @MultifamilyMediaNetwork  for more leadership and multifamily insights. Visit www.multifamilymedianetwork.com to subscribe to our newsletter and discover our vast library of podcasts and blogs from industry pros specializing in all facets of property management, maintenance, marketing, leasing and professional development. MMN is your one stop place to level up your multifamily career!

    5 min

  3. 11 DIC

    019 - Quick "Momism": Put a Smile on your Face for the Whole Human Race!

    Multifamily Leadership: The Power of a Smile and a Positive Mindset Ever wonder how something as simple as a smile can redefine leadership? It matters more than you think. Mary Gwyn shares wisdom from her mother’s timeless “momisms” that hold incredible value for multifamily professionals. In this short but impactful episode, Mary unpacks the transformative power of a smile — not just for the benefit of others but for your own mindset. Whether you're on a Zoom call or leading your team, your positivity sets the tone. Mary reflects on how perception is shaped by the energy we radiate and reminds us that how we carry ourselves — our expressions, our outlook — can elevate an entire room. She also touches on personal accountability, emphasizing how much of our day’s outcome depends on the attitude we bring to it. Put a smile on your face for the whole human race — it’s a simple, actionable step with profound impact. If this resonated with you, make someone’s day brighter by sharing this video. Don’t forget to like, comment, and subscribe  @MultifamilyMediaNetwork  for more leadership insights tailored to the multifamily industry. Visit www.multifamilymedianetwork.com to sign up for our newsletter and discover the voices of our extensive library of podcasts and blogs from seasoned industry pros.

    4 min

  4. 6 NOV

    018 - Hurricane Helene Recover - the First to Raise His Hand!

    When disaster strikes, communities come together—and the multifamily industry is no exception. In this powerful episode of PX Multifamily, Mary Gwyn sits down with Burt Wray of Chadwell Supply to discuss his on-the-ground relief efforts after Hurricane Helene and how our multifamily teams are rallying to support those affected. Hear how Burt and his team navigated the devastation in Western North Carolina, helping neighbors and residents in need. From delivering clean water to organizing volunteers, Burt shares moving stories of resilience, community, and what it means to be a servant leader in a crisis. Plus, learn about the organizations stepping up to assist and how you can get involved in the long-term recovery process. Topics Covered: 1. The incredible efforts of multifamily teams in hurricane relief 2. Stories of resilience and community on the front lines 3. Ways our industry can support long-term recovery efforts 4. How servant leadership is transforming multifamily Join us for this inspiring conversation, and don’t forget to subscribe for more multifamily insights that make a difference. Also, please visit: https://www.multifamilymedianetwork.com

    31 min

  5. 24 OCT

    017 - Hurricane Helene and Our Industry Heroes! - PX Multifamily

    Multifamily Leadership in Action: Heroes of Hurricane Helene Recovery | People Experience What happens when disaster strikes and power, water, and even 911 go offline? In this episode of PX Multifamily, we uncover the incredible stories of how our industry stepped up in the aftermath of Hurricane Helene. More than just recovery — this is heroism. Join us as Mary Gwyn sits down with Tina Baker, a board member of the Apartment Association of Western North Carolina, to explore how multifamily teams responded to the devastation caused by Hurricane Helene. This episode highlights our community's strength, compassion, and resilience, from creating life-saving collaborations to heartwarming stories of people climbing trees to rescue residents. Tina shares firsthand accounts of displaced residents finding refuge, innovative solutions like converting car washes into showers, and much more. You’ll find inspiration in the industry's leadership, the power of purpose, and the creative problem-solving that defines multifamily property management in times of crisis. Stay tuned until the end to hear about Tina’s personal journey in multifamily, from leasing consultant to her pivotal role with apartments.com today. You won’t want to miss her insights on the future of disaster recovery and leadership's vital role in building community resilience. If these leadership and community resilience stories inspire you, please like, subscribe, and share. Let’s continue spreading the good work of multifamily professionals! Want more multifamily content in all areas such as maintenance, marketing, leasing, leadership, and personal/professional development? Subscribe to  @MultifamilyMediaNetwork  and hear from industry pros on all these topics and more. Prefer to listen to your podcasts? Find us free on Spotify and Apple Podcasts!

    33 min

  6. 16 OCT

    016 - The Power's On-Ways to Help Hurricane Helene Recovery - PX Multifamily

    When disaster strikes, how do we, as an industry, rise to the occasion? Join me, Mary Gwyn, as we explore the human side of multifamily leadership during Hurricane Helene’s aftermath. Today, I’m sharing a deeply personal experience from Spartanburg, South Carolina, where we faced the impact of Hurricane Helene head-on. As we braced for the storm and witnessed the devastation, I saw firsthand how our multifamily community stepped up in the most challenging times. From chainsaw-wielding team members to apartment associations rallying together, this episode highlights the resilience and compassion of our industry. In this episode, you’ll hear stories of collaboration, leadership, and hope—from property managers opening their doors for showers to associations organizing relief efforts. I share the logistical challenges of property recovery, the emotional toll on residents, and how you can get involved in helping those still affected by the hurricane. If you want to make a difference in the lives of those impacted, check out the helpful links below to learn how you can assist in the ongoing recovery. And don’t forget to like, comment, share, and subscribe to stay connected with PX Multifamily and the latest stories from the multifamily industry.

    10 min

  7. 9 OCT

    015 - The Connection Between Preventive Maintenance and The People Experience! | PX Multifamily

    Preventive Maintenance Impacts the People Experience and Hiring in Multifamily What does preventive maintenance have to do with keeping your team happy and attracting top talent? Let’s break it down! Hey everyone, it's Mary Gwyn host of PX Multifamily, the People Experience podcast! Today, I’m waving a flag about preventive maintenance and the reality that it isn't just about fixing things — it's about enhancing the entire people experience and improving your hiring prospects. Tracy Beck recently discussed risk management in multifamily, pointing out that preventive maintenance plays a critical role in reducing risks. Think of it this way: a quick 15-minute check on a condensation line now can prevent hours of cleanup and major resident disruption later. But here's the real kicker — preventive maintenance significantly reduces those dreaded after-hours calls that your maintenance team despises. If you're struggling to hire maintenance talent, you've probably heard it: on-call duty is a big turn-off. However, with a sound preventive maintenance program, you improve the maintenance team's work-life balance and enhance the resident experience. This win-win makes your property more attractive to prospective hires, and keeps your current team happier. So, how do you sell this to potential team members? Show them the data — highlight how many calls you’ve minimized through proactive upkeep. It's a strong selling point! For more insights on optimizing the people experience in multifamily, like, share, and subscribe to PX Multifamily, and visit multifamilymedianetwork.com for more great content! If you found this episode helpful, please like, share, and subscribe to PX Multifamily. Visit  @MultifamilyMediaNetwork and www.multifamilymedianetwork.com for more content on growing in the multifamily space. Prefer your podcasts on the go? PX Multifamily is on Spotify and Apple Podcasts - find us wherever you go.

    8 min

  8. 4 SEPT

    014 - The Benefit of Uncomfortable Seats | PX Multifamily

    The Uncomfortable Path to Multifamily Success: Get Out of Your Seat Ever wondered how to truly drive success in the multifamily industry? Spoiler alert: it starts by getting out of your chair and into the field. Let's discuss why being uncomfortable is the key to thriving! In this episode of the People Experience podcast - PX Multifamily, Mary Gwyn, Chief Innovator of Apartment Dynamics, challenges the status quo for leaders in the multifamily sector. She draws a powerful analogy between McDonald's hard seats and the necessity for leaders to actively avoid their comfort zones. Mary advocates for leaders to "inspect what they expect" by leaving their desks behind and engaging directly with the communities they oversee. By being present on-site, leaders can observe operations first-hand, catch teams doing great work, identify opportunities for improvement, and learn firsthand the challenges created by corporate-driven policy decisions. Mary shares eye-opening experiences from her own career, from arriving at properties to find absentee staff, to witnessing teams heroically managing tropical storm cleanup. She stresses the importance of looking beyond reports, listening to team members, learning from every interaction, and leaning in to provide hands-on support. The episode emphasizes how active engagement can help leaders better understand and solve the real-world challenges faced by their teams, ultimately ensuring profitability and success. If you found this episode insightful, make sure to like, subscribe, and share! Don’t miss out on more transformative strategies to thrive in multifamily management. Tell us in the comments: How do you change up your routines and go beyond your comfort zone to drive success? Want more multifamily-related content about all facets of the industry? Check out @MultifamilyMediaNetwork for important topics related to multifamily, property management, maintenance, technology, and more. Each podcast is led by industry pros dedicated to providing engaging content designed to help you grow.

    7 min
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Acerca de

If you ever thought, I may as well do it myself…it will be done faster, better, the way I want it…then this is for you. Tune in for why you should adjust your thinking and how to bring others alongside you. Learn from other Multifamily leaders, sometimes from their mistakes, and mostly from their successes. Join for ways to get more joy and effectiveness from yourself and those around you, and the prescription for bringing your best self every day.

Información

  • Creador
    Mary Gwyn
  • Años de actividad
    2 k
  • Episodios
    21
  • Clasificación
    Apto
  • Copyright
    © Mary Gwyn
  • Mostrar sitio web
    PX Multifamily

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